-
February 2024 by Alexandra Koren
Easily accessible and a clean store with a good location. However, i have found the staff often are dismissive, seemingly intentional rude during any, especially more complex but simple questions, with poor attitude and unhelpful answers. Frustratingly, it feels dependent on how you outwardly present yourself will depend on treatment. It makes it very difficult to come here. Just so unwelcome, cold, and unfriendly. Parts of pharmacy staff come off unknowledgeable in the field too. Current set up also makes it very difficult if you are hard of hearing. I would also recommend a better way to handle sign fatigue. I wish I could say better, but this has been the experience for myself and family for the last year.
-
January 2024 by Debby Clingen
Clean friendly organized
-
March 2023 by Laura Sytsma
Very friendly, helpful customer service and a clean store.
-
December 2021 by Amers
Okay folks, this rite aid is fabulous in every way! They have the friendliest staff, very clean, organized, easy to find what you need and ne:er out of stock on anything I need! They accept bridge cards for food, have a wellness card program that you can earn points and receive coupons for money off you shopping trips. They have liquor, beer, wine, seltzer, individual beers and sellers too! They have pet needs, baby needs, kids toys, holiday sections that are always 50% off, whether Christmas or spring. You can almost buy everything here! Also has the pharmacy, which you can get a covid shot (have to schedule at riteaid.com) and the flu shot. This is a great store! 5 stars!!!
-
November 2021 by MARILYN MOYERS
Reading the terrible reviews people has given the store is disheartening to me. I have always had good experiences going there. John and the other pharmacists are very friendly, helpful and easy to talk to. The other employees that work there have always greeted me with a friendly hello, ask if I found everything I was looking for and if not they have taken the time to help me look.
-
November 2021 by Jayna Marie
I will be switching pharmacies AGAIN after just switching to Rite Aid. The people working in the pharmacy could not be any more rude. I called earlier before picking up my meds to ask a question…The woman I talked to was very rude and not helpful. My boyfriend then stopped later to pick them up. They treated him horribly also and the way he was spoken to over something that wasn’t even his fault was unacceptable. Sorry that billing insurance is too much of a hassle for you an
-
May 2021 by Jeremy
Won’t be doing business with the Rite Aid in the future. Pharmacist chooses to play politics with people’s health. Disgusting that society has devolved to the point that pharmacists sink to that level.
-
March 2020 by Emily Mathers
Horrible communication. Horrible customer service. Had no idea how to explain the issue. Very unknowledgeable. The gentleman that is always working the pharmacy is amazing. Will never go back
-
February 2020 by Abby Meo
Love the people here. They are friendly and always helpful.
-
December 2019 by Hubert L. H-B
I love shopping here from time to time.
-
September 2019 by Kimberly P.
I was getting great customer service from the wonderful lady checking out and the transaction did not work as she was not trained on gift card specifics. When she called the GM out to help he was so mean to her my heart sunk. I corrected him, paid and left. He came out to find me at my car to explain as he knew he was not respectful to his employee. He acted like a tyrant and not a leader. Poor lady...
-
October 2018 by Jay
Witnessed an employer stealing out of the till at this place keep their job and fire someone for it with zero proof. Place is constantly trashed, employees are rude, low IQ, lazy, dirty, and have no customer service skills whatsoever. The fact most of them smoke pot is probably what makes them utterly useless.
-
September 2018 by Jason Brantley
All the representatives did was talk to each other and dismiss me when I asked a question, horrible service.
-
June 2018 by Jackie Carpenter
The employees are great and with all the new renovations, the store is well organized to shop in. I recommend this store highly to others.
-
May 2018 by Preston G.
Yesterday Sunday, May 20, 2018 I was in your Sparta Michigan store to buy an item I saw in the Sunday paper that included a rebate. I was met with a rather rude cashier, I felt I was an inconvenience from the time I got to the cashier area to the time I left she was very PERT with me. She could not find in the ad the item I was looking for Even though I tried to assure her that I just saw in today's paper and it was indeed in the Ad and she didn't seem to be very accommodating with trying to find it or her manager finding it in the ad and I felt again an inconvenience to them.but eventually it was found. The manager also didn't seem to be very helpful. The cashier seem to want to rush me through when the Item could not be found initially in the ad and then after I purchase the item seem to want to rush me through . I felt very uncomfortable to say the least regarding my experience there. there is also a slight problem when the cashier didn't feel that the rebate was coming through the printer, machine all she needed to be a patient for a couple seconds and allow the process to happen which it did. Lastly the cashier was not very Helpful when I asked about the product when I first arrived at the store stating that I didn't want to make a trip back to the cooler and grab the item only to get up to the register to find out that I grab the wrong item or wasn't the correct product and I wanted to avoid that but she didn't seem to be very helpful and understanding of me wanting to avoid that. Lastly I tried to call the one 800 phone number today and talk with in a guy name Sean but he is well seemed less than patient and I asked to speak to another representative it was put on hold for quite a while and when I called back my call never went through. When I initially called the one 800 number on the phone the introduction said "thank you for calling Rite Aid pharmacy." I was not trying to call the pharmacy for the one 800 number I was trying to get a hold of Rite Aid not the pharmacy just thought you should know that maybe that verbiage needs to be changed because it leads one to believe that he will be connecting to the pharmacy which was not what I was trying to do. Tried To reach out on their website for the chat option and did try to do three times and it never allowed me to do the chat option which I thought would be a good way to express my disappointment with the most recent experience at Rite Aid in Sparta yesterday
