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September 2023 by Joyce B.
Parking lot and landscaping is ALWAYS littered, unswept, dirty. Have the cart retrievers pick up trash as they get carts, contract Taylor city street-sweepers to clean the lots sometimes at night, power wash the entrance/exit cement several times a year.
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August 2023 by Marie K.
Love them good pay just don't like the point system long hours to work even the holidays helpful
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May 2023 by George M.
I wish I could give it a "0" because that's what they deserve at the Southgate, MI Sam's club. You cannot call the store and talk to customer service because no one ever answers that phone. You can't contact the Cafe, because there isn't a button on the phone associated with it. What a poorly run store. Does anyone ever read the customer reviews? 2.5 out of 5 stars? I'm afraid it's time for a new store Director. Really, . . it is.
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December 2022 by Andrea K.
I like Sams in general, but this one their Cafè is the worst. I tend to go after work, which they close at 7:00, however after 5:00 they no longer have any food or deserts. Just the fountain pop pretty much. They are constantly out of berries for the sundaes, as they stop pulling stuff for them at like 3:00 and don't want to pull more for later customers. I just think if they want to start shutting down at 5:00 then they should close at 5:00 not 7:00.
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October 2022 by Leslie Lozon-Lawson
I don’t recommend the pick up. I had a 4 to 5 pick up and it’s almost 6 and I’m still waiting. I did stop one of the workers so he’s taking care of it. I have no one but myself to blame. This is the second time I’ve had to wait for ever. NEVER again. Oh and when you call the club no one answers. SMH!!!
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October 2022 by Troll Face It M.
they never have things stocked and always avoid trying to help people I went 3 days in a row to try to see and go weekly and they have the stock as I see it but its not placed for people. also have bought things in bulk and seems to be I usually get half of my product usually drinks where they have Ben smashed or empty. I think it's funny I can talk to the cell phone sales people easily and they are more helpful then the actual staff. Also they should be able to share if You call or use the app instead of wasting peoples time and gas.
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July 2022 by Misty Rose Chatterson
Don't reccomend going here for curbside pickup, it won't be ready in the hour time slot given & the person loading the car was beyond rude!
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June 2022 by Cynthia D.
Remember Sams is about the cheapest gas there is right now. The line will be long and if you have no patience. Go somewhere else and pay the higher price. They don't set the price or the line lengths. They are at least offering a cheaper price then anyone next to the other clubs. So don't blame sams look straight to your "commander in chief " who doesn't know economics.
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June 2022 by David Ramirez
the gas ⛽ is always .10 to.30 cents cheaper then any where else
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June 2022 by Cheryl J.
Great place to stock up on bulk items and to get gasoline. Also good for items like fresh flowers.
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May 2022 by Marie R.
This place is horrific to shop at, I am not just talking about the long lines and waiting because that's normal for any Sam's club. Specifically their customer service is terrible. I have been there about 5 times since having our membership and every time there is an issue. Most recently, we got a membership and were promised a $45 gift card with membership. This was never emailed to us and the lady at the service desk said "we don't give gift cards for that you just need to wait for an email it takes 4-6 weeks"..well it has been at least 3 months so safe to say that isn't coming. Also, we were waiting in line to pay when an employee came up and turned the machine on to restart it, but did not say a word to us and just left us standing there waiting to check out after we had been in line for 30 mins prior and I had to go ask her how long it would take and she told us "it would be a few minutes". At least 20 mins later the machine was still not fully restarted. I remembered a friend of mine said you can check out on the Sam's club app. So my fiancé downloaded the Sam's club app (while still waiting for said machine to restart) and we checked out on the app. If you get a membership there, which I don't recommend, highly suggest checking out on the app so you don't have to deal with these people.
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April 2022 by Carla A.
2nd time we go to sams club and its closed website says it opens at 10 and tried to call no answer, please someone fix your time on your website if you are not open
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October 2021 by Kelly M.
The employees are friendly, the store is clean. It is always packed. I've tried to go at different days and times, no luck. It's hard to browse when you can barely move around. You would think they would make sure the store was laid out in a manner better equipped to deal with that, but no. The meat/produce section is a nightmare. The check out lines are into the aisles, so you can't really see the snack/seasonal sections. I would suggest not going to customer service unless you have time to wait, they will try to help you the best they can, but the line is just as long.
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September 2021 by Debbie D.
I like I can come to the Southgate location,get what I have to without the long wait. It is busy on the weekend do I try to avoid. The sales associates are friendly & the store is clean.
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July 2021 by Alina A.
I really want to give this Sam's club higher rating because the staff is very friendly. However, they are out of stock of items. The store itself is bug but runs out of most items
