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September 2023 by Susan Nash
Recently had my eyes examined by Dr. Bashir Tarraf who was very pleasant and informative. After my examination the manager, Jessica, was very accommodating and helpful in assisting me with picking out my new frames. Looking forward to receiving them. Highly recommend Southgate Rx Optical and their staff. ?
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September 2023 by Kody Abdo
Great doctor, very knowledgeable and would highly recommend him. However if you have state insurance and looking for glasses to be covered they don't have much options which seems to be the same with every eye glass place ? I didn't decide to have bad eyes just born with them and wearing glasses sucks for me Because you don't have peripheral vision with glasses which really messes with me??♀️wish we had better options to make me feel comfortable and confident wearing glasses guess I'll stick to my contacts.
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August 2023 by ERICA collins
Let me just say Karen is Phenomenal she made me feel so welcomed and Comfortable and even picked out a pair of frames for me that I just Absolutely love she has great taste and is HONEST the doctor is very nice as well I highly recommend coming here.
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July 2023 by Ethan Thomas
They don't keep patient records so you gotta go back to pay for another eye exam.
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April 2023 by Beth Lekity
The optical staff here is amazing, no question! They helped me pick out gorgeous frames almost a year ago. They were patient, kind, and honest. Then, on Tuesday morning, I broke my gorgeous frames when I accidentally kneeled on them while trying to find them after I woke from my peaceful slumber (they had fallen from their regular resting place on the night stand somehow) and of course, I couldn't see a thing. #visuallychallengedproblems. We took them up to the office on Tuesday, and by Wednesday, they called to say that my new frames were in and they had them ready for me by the end of the day! No hassle, quick service with the same kind, helpful, smiling staff. Such a great experience!
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April 2023 by Giselle T. Gaerlan
In my experinced today, I was surprised! When I get to the store and ask some help with my broken frame. The sweet lady over there with a kind heart in southgate location gave me a frame for free! Isn't that awesome?? I was so happy and she just made my Day!? May God Bless your kindness! Again, thank you so so much!
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April 2023 by Susan Boyd
Very nice manager and very helpful with my insurance. Taken care of in the moment my husband and I walked in, with no appointment.
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March 2023 by Kaitlyn Wolske
Karen at RX Optical in Southgate is phenomenal!! All the staff was amazing but I’d like to highlight Karen. She is was super friendly and has fantastic customer service. Went in yesterday with my 14 year old and my daughter took right to her. My daughter was immediately so comfortable with Karen and valued her opinion on every pair of potential new specks. We felt like family immediately. She sent us off with hugs and even made sure to watch us get to our car safely since it was dark out by the time we left. My daughter raved about her the whole time after we left.Karen if you see this, you truly are a superstar that deserves recognition!
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March 2023 by Rebekah Madden
I had a great experience at RX Optical in Southgate Mi. Karen was very helpful, courteous, was able to get me glasses within my budget. I will happily recommend this place to my family and friends.
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March 2023 by Michael Lagrou
Had an eye exam with Dr. Bashir Tarraf and it was the most thorough exam I have ever had. I left feeling confident in the prescription. All other staff were friendly and helpful.
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March 2023 by Michael Marshall
Service was great when I went. Time for my glasses to come in went past estimated date with no updates, then I came to pick them up after work today after reviewing your hours here earlier today. Showed up and you are closed early considering the hours listed on here. These two things combined leave a bad experience for me. Please update your hours on Google maps
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January 2023 by Regina Hunter
Staff were very helpful. Comfortable waiting area. Convenient location.
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November 2022 by Jason Bray
** Updated Review**After posting original review, the office manager, Jessica reached out and offered a couple of options for a solution that I was pleased with.Got a new pair of glasses 6 months ago and they are already falling apart, went in to see if there was some type of warranty and they said no and there was nothing they could do about it. I’ve been wearing glasses for 40+ years and have never had a pair not last at least several years. I even listened to their recommendations to get the name brand frames. It’s a shame that this company has no skills in customer service and won’t back the products they sell. I should’ve just gone to Walmart, they are half the price and come with a 2 year warranty. Every other company I’ve looked up has at least a 1 year warranty included. My insurance won’t cover frames for another year and a half.
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November 2022 by Frances Cooper
I had a very nice technician, very patient, and very helpful. There was trouble with my account and insurance and she was very thoughtful to let me know day before that they worked out the insurance. Day of they had trouble inputting my information which took a long time to work out. But we had a good time while working through the process.
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September 2022 by Tamara W.
Gave me wrong frame and didn't do anti reflective which cost 145.00 will be contacting bbb from their company listening to government to ruin my life.
