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December 2023 by Brian Nichols
I have had 2 accounts and numerous loans here for years, and I'm getting tired of it. One thing after another here. Issues with using my ATM card at other credit unions because the security alerted as possible fraud even though I've been to that ATM numerous times past and even after dealing with the security people. NOW... they are literally nickel and diming you. You can no longer directly deposit coins into your account, you must use their change machine that they CHARGE you a 5% fee on and yes even if you only have $10 in quarters, they will NOT just accept them at the counter (SORRY TO DISTURB EMPLOYEE SOCIAL HOUR). Staff seems to be becoming less friendly as well. The ONLY reason I haven't left is for the inconvenience of switching stuff around like auto payments, but it's working its way to that point very quickly.
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September 2023 by Patrick Collins
When I first opened two accounts with them was at the brownstown branch and they were always amazing. Then I moved closer to this location and everytime I come in or need help with anything they were always super short or rude to me. Lady even got frustrated when i brought my kids in with me. I wouldn’t have came in if f they answered the call on the drive way. So today I went and closed my accounts. I’m usually understanding but it’s every time I visit this location
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June 2023 by Sandy Hightower
Amber was fantastic to work with! Every request or question I had she responded right away and even though I never got to actually meet her (all was done via email) she was a pleasure to work with!
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December 2022 by Tyler Fults
Amazing Credit Union, Joann at the Southgate Branch is absolutely the best. Always helpful with great insight. If you are considering switching I would recommend going to Advantage One Credit Union and getting with Joann for all of your needs. Never in my life did I think my credit score would be at 730+. Without AOCU I wouldn't have gotten there!
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December 2022 by Natalie Martin
Amber through my experience with AOCU lending services has been absolutely the most delightful caring very very cheerful, and knows her job very very very well. It has been my utmost greatest experience with a lender service at a o c u. I hope you recognize her capabilities honesty and integrity with doing her abilities. She is just a wonderful young lady to work with. ?????????
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December 2022 by Richard Searles
This place is great.!! They are good folks and always been helpful to me and my family.. amber and Lisa are my favorites. They are always willing to help even at a moment’s notice.. Ty all so much for all your help.!!
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August 2022 by Michelle McFarland
I've been with them since 2002. I've never had a problem. Staff are professional, friendly, and helpful. They were great and understanding when I needed a loan. I highly recommend them.
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June 2022 by Bob Tousignant
Joann Zagresky is AMAZING. employees like her are few and far between. She always goes above and beyond.
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April 2022 by Cole Hensley
Overall great service and employees but one stands over all. Cathy R is a true professional and a great person, she has been a big help and she's always in good spirits.
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December 2021 by Jennifer Johnson
Very frustrated with the way I was treated regarding a mistake made. Fix your app and don’t charge people for your errors!
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September 2021 by Stephanie Bagwell
The southgate branch, Joann, was exceptional. She was prompt and professional with every task. Answered all our questions with no hesitation and satisfied everything we needed. My husband and I thank her very much. I would recommend her to family and friends for banking needs.
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September 2021 by Katherine Hill
I don’t belong to this credit union just giving a word of warning . So I used the ATM this morning at 5:30 am and in the middle of the transaction the ATM lost power of course my card was stuck in the machine . I called to see how I could get my card back and I was told that my card was shredded because I don’t have a account that is there policy. So the ATM malfunctions and I get to pay the price ?? I will never use this place for any business. I’m only giving it one star because it won’t post with no stars.
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September 2021 by Ray Young
I was so furious with the bank . I called and got Kayla. And she fixed everything. Made my day. Thanks Kayla!!
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August 2021 by Marty Bertera
Great Staff and very friendly
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May 2021 by Noah George
I’ve been banking with Advantage one for years now and have never had a bad experience. Amber has always been available to help me in a timely manner and make banking as easy and simple as possible.