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December 2023 by Zaid Mu
Vary unprofessional. They do not care if you get your delivery or not.
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July 2023 by Mohamad Ghamlouch
Easily the worst company to deal with took off work to be here for a delivery and they canceled my delivery because a cement truck was blocking the street, they could’ve easily came down the street the other way.
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May 2023 by Reagan Rivard
Just your company’s 16 wheeler casually driving through both lanes on I94
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April 2023 by Terell and Shanice Wilkerson
I received a call from one of the drivers saying that were 10-15mins from my house, I let them know I was 15mins out. I had my GPS on so i know it was exactly 15mins. They called me back 12mins later saying that they are at my home waiting. I tell them ok, I'm literally 3mins away; the guy let's out a long and loud sigh then says ok. I arrive in 3 minutes and they're gone. I called them back and no one answers. I called support and I was told they are already in route returning the items to Samsung. I realize that I was not home when they arrived but 3min is not an unreasonable amount of time to ask someone to wait. It likely would've taken them that time to unload the items off the truck anyway and now I have to reschedule my delivery for another day. Unprofessional and rude.
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November 2022 by Kevin Redding
We had a large piece of fitness equipment delivered and the two XPO guys were great... respectful of our home, efficient setup, helpful to us, and wore their masks throughout the setup.
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November 2022 by Jdms 95
Endless circular phone menu - no live person will ever pick up.
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November 2022 by mire Mire
Long wait on the phone, waited for 55 minutes someone to answer.
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November 2022 by Robert Turner
Great place to work
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November 2020 by Stephanie Chezem
I had a scheduled delivery for 09/28 and because I wanted to know the window for time of arrival, I called and the representative indicated that my order was not on route for today and that he was unable to see why. This item has been at the warehouse for delivery since 09/09....I am now being told the soonest delivery is 10/14. I have spoke to three representatives who have provided me with 3 different stories. When asking to speak with management, I was assured that my concern was escalated and I would hear back from someone ....8hrs and 2 additional phone conversations and an email....I am still waiting. There is no access to management and there is NO CUSTOMER SERVICE!!
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November 2020 by Joe Mason
After 8 phone calls (talking to someone in India), I was hung up on three times, lied to about my delivery and XPO lied to the company that sent my order stating it was delivered and signed for at my address, no one is currently living in the home while it is undergoing a remodel. I could not talk with a supervisor but was told someone would contact me with 24 hours, I was told that 7 different times by 7 different people, no one ever called, I waited six weeks for the delivery and had to reorder and will have to wait another six weeks, the cabinet company was told not to use XPO logistics. Can't believe this company is still in business.
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November 2020 by Jan-Georg van der Wath
Logistics doesn't seem to be their strong side, my order is lost. Using this company as your last mile delivery gives your company a bad reputation.
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November 2019 by Ken
Vary unprofessional. They do not care if you get your delivery or not.
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November 2018 by philyax
They take FOREVER to answer the phone. last call had me on hold for 40 minutes before anyone picked up. Most calls average 30 minutes holding before you actually reach a human being! They provide horrible tracking information on-line. They mark shipments as completed even if there is a return leg due service. What a joke. Ford could do so much better in choosing a 3rd party premium logistics company... Have to deal with them again. On the phone as I write this and have been on hold for over 30 minutes. They cannot code shipments correctly. Why do we have to take responsibility for their mistakes?
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November 2018 by markus 0385
i worked there for 6 months as a temp and they hired people in with no experience in direct. Michelle blackston might be the worst manager I have to deal with. she is very rude and not polite. Uncomfortable person to work with. they are users. They will not have that ford contract for too long
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November 2018 by Jason Eddleston
Not only did they not notify me in advance as promised. But they were extremely rude on the phone to me and the IKEA representative. I would never choose this company to do business with ever.
