-
October 2023 by George Jackson
Excellent professional service, could not be happier. Local Lexus dealer referred me to ‘Service King/Crash Champions Collision in Southfield, Michigan. My vehicle is a 2002 Lexus 430SC, and I was concerned about the age of my vehicle. The very professional comprehensive estimate was impressive, and the actual cost came in slightly less than the estimate. The workmanship and appearance of my car was nothing short of amazing. I highly recommend Crash Champions.George Jackson
-
October 2023 by Nkechi Hood
I had an unfortunate incident occur with a valet company, and Crash champions handled everything from start to finish. Got my truck back to me in 1 week, earlier than expected. Came recommended by the lexus dealership. Dorian at this location really looked out. Highly recommend.Services: Painting
-
September 2023 by Justin
Wouldn't recommend this location to anyone. My service advisor from Lexus referred me to come here for collision work. I Wait almost a month to get an appointment for an estimate, The receptionist got all my info and asked multiple times when booking my appointment who is my insurance carrier. I get there and the advisor says they forgot to tell me they stopped using progressive insurance so I'd have to go to another location. It must be a communication issue, How would the receptionist/appointment coordinator not know that when the appointment was once booked in person and rescheduled over the phone? I left work earlier for something I could've been told over the phone. So, before booking please ask/ verify if they can use your insurance because clearly, some things go in one ear and out the other at this location.Service: Body & Trim
-
August 2023 by Joseph Bustamante
The service here was amazing. The manager came out personally and went over the damage on my vehicle. I got constant friendly updates from Dorian about the vehicle. And I even got it back EARLY! They did an amazing job they also cleaned my car it was super shiny and beautiful. Thank you to everyone there at crash champions and thank you who cleaned my car she was dirty. Thanks again I hope I don't need their service again but if I do I'm bringing it right back to them. They took great care of me I can only imagine that you will get the same great care.
-
April 2023 by Tia Thompson
Excellent service front start to finish. I took my vehicle in after a minor accident and within two week had it back. Dorian was very helpful and assured me my car as in good hands. The communication was five star! I received updates and notifications about the process. The front desk representative was knowledgeable and very pleasant when assisting me. I would go back for any future service needs.
-
March 2023 by Adam Ross
Great Staff, Great Customer Service, Quality work. I would recommend to anyone whose in auto accident to come to them for repairs. Extremely satisfied…. Ask for Dorian R.Services: Auto glass replacement
-
February 2023 by Mirandi Raines
I was extremely satisfied; I really appreciated Alex keeping me posted on the progress of my repairs. Everyone treated me with the utmost respect. The receptionist was very kind and knowledgeable. Also the gentleman that drove my car around after he had finished washing and waxing my car was very kind too. In other words they treated me like royalty. My car looked really good, I was very pleased.Service: Body & Trim
-
January 2023 by CARLOS CARTER
Happy New Years I look forward to do such great business with you all . See you next month .
-
December 2022 by 0z2010
This body shop is superb in quality and service. Love the texts on keeping me updated on my repair. Jade and Alexandria made my claim process smooth and easy.Service: Body & Trim
-
December 2022 by Susan Golden
Look at how many totalled cars are in the parking lot. They don't have the man power to finish all those lay alone take more customers. Prepare to wait a minimum of 2 months. Smaller shops probably 1 week.
-
October 2022 by Porsha Vass
I was in an accident on July 18, 2022 and my vehicle is still with these people. This is the ABSOLUTE WORST collision place in the nation! The BD communication, the lies, the dragging along! No loaner offered and insurance only covers a rental for 30 days, it has been 13 weeks and still nothing. If there was a zero star they would have it. Stop taking on more vehicles if you don't have the means to get the car fixed In A reasonable amount of time. I'm sure they'll respond and say they were waiting on parts. That was the first two weeks. They tell the insurance company one thing and me another. My vehicle should have just been totaled out but then they would not have made any money. DON'T go to them!Service: Body & Trim
-
May 2022 by Una Peterson
The best collision shop ever Alex was very professional and knowledgeable. When I bought my vehicle in they took care of everything no worries and I was kept in formed through the whole process. Definitely recommend them.Great job
-
March 2022 by Alex Lemoncelli
Alex has been very supportive and helpful in the whole stressful process of having my car here. Updated continuously throughout the process and answered all questions I had. Also, the team taking care of my car did an excellent job on my car itself and was happy to do business with them.
-
March 2022 by Mary S.
After a horrendous experience with Cadillac of Novi (who had my car for two months and never touched it) my insurance company (Farmers) pulled it out of there and sent it to Service King. They got the job done quickly and professionally. Both Alex and Dorian kept me updated and were excellent to deal with. I got my car back after just a couple of days. My car was spotless inside and out and runs great. It's not close to home, but it's worth the extra miles to get any work done. I'll be going back for any service needs.
-
March 2022 by Fletcher Daniels
Alex was excellent. This is now my repair shop and will recommend Service King to my family and friendsService: Body & Trim
