“I had the best shopping experience with Kathryn Bordoley at the Southfield location. She was so kind and knowledgeable. Kathryn went out of her way to look into some delivery concerns I had and really went above and beyond with her customer service skills. I would most definitely recommend my friends and family to Gorman's store for their furniture needs!!!! 5 Star service in my book!!!”
“Just recently discovered this hidden gem! If you're looking for furniture that is cost friendly, look no further than this facility. I was able to get some great deals for my brother who just relocated to Michigan and is starting over.The staff here are awesome!I am so thankful to the delivery drivers that delivered my brother'spurchase and their professionalism.Thank you so much guys, my first visit and definitely not my last.Thank you Q, Silva and Rita!See you soon!”
“Roderick was very helpful today in the purchase of my new lift chair recliner. Not only did he move the chairs I was interested in trying out away from the wall and move the surrounding furniture so I could get the “full experience,” his overall efficiency during the checkout process saved me a fair amount of time from my planned amount. I’m also grateful for his not pushy but rather kind, helpful “when needed “ and knowledgeable approach to sales. It was an amazingly pleasant experience with Roderick as my salesperson. Kudos to him and your whole team. I had another pleasant and unexpected experience while visiting this location. A different salesperson, name unknown, offered to get me a bottle of water while on his way to get one for his client during checkout. I felt cared for by the whole team, not just my salesperson. (He was working with his client at the desk adjacent to Roderick’s.) Thank you for a wonderful buying experience. And your price, with the 30%off Memorial Day sale was what closed the deal. My final out the door price with tax and all add-ons was less than one third the price of my second choice chair and there was a great add on warranty plan that made it too affordable to pass up. I love the feature of that if you don’t use the warranty within in the plan term time of four years, you get to apply the $99 charge paid at time of purchase to new furniture in the way of a store credit. And on top of all that, free delivery!”
“Walked in and was greeted immediately. All of my questions were answered and I tried a few options. Overall was an excellent experience. Both gentlemen in the store were gracious and provided excellent customer care. I will recommend”