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September 2023 by Jendayi Nkenge
My mother recently left a wonderful review on my behalf which up until now, l completely supported! I was going to let some of these things go, but it was very frustrating and a bit too much to let go at this point.After they completed the moving, I visted the unit they moved me out of the day after to complete my trash clean out, and noticed that they left multiple items in my apartment that belonged on the truck, including an entire box and a tall lamp. I included a picture for proof. Also, I clearly labeled my boxes upstairs and basement. After moving into my new home, I see there are multiple, almost 75% of my upstairs boxes in the basement, and my basement boxes in my upstairs bedroom. Very frustrating to have to deal with. I will be sure not to use their services again since they can’t follow through with typical moving expectations.
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September 2023 by Nefertari Nkenge
My family has used Jeff’s Star Movers for a second time and they have consistently impressed us with their professionalism and high quality of work. For an efficient and courteous moving experience - feel free to reach out to these young professionals!
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September 2023 by Jessica Wolfe
Our experience with the team at Jeff Star was great! Our heavy furniture was handled with care and everything got reassembled correctly at our new residence. I would recommend them to anyone.
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September 2023 by Fidel Glennie
Jeff, Josh and Jay were amazing with our move. It's the first time I've moved and none of my things were damaged. I highly recommend this company to anyone looking for quality movers.
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August 2023 by Alanna Frey
Jeff Star Movers unloaded my Pod Container. They showed up quickly when another company couldn’t. They were fast, friendly, professional and careful with my belongings. Comparing them to the company who loaded my container I could tell they were much more experienced. If I move again in Michigan I will be using their business. Definitely recommend.
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August 2023 by Mario Nobrega
Jeff and his team delivered my furniture from CA as a third party contracted by Golden Gate Relocation. Jeff and his team did a great job despite Golden Gate's gross negligence in performing their job.
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August 2023 by Mario G.
Jeff and his team delivered my furniture from CA as a third party contracted by Golden Gate Relocation. Jeff and his team did a great job despite Golden Gate's gross negligence in performing their job.
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July 2023 by Lois C.
The owner of the company threatened to return to my home and harm me. This was AFTER being paid in full and leaving for the day. The owner called repeatedly yelling, cursing and calling me a 'fat bitch' because we expressed that our review would state that the movers quit mid-job. We contracted for a large move. They didn't move everything, their truck was too small, and they quit in the middle of the move. We paid for 3 movers only 2 worked, while the owner mostly whined and complained it was too hot. The owner was verbally abusive about my son in law not helping them when we hired their company to do the move. My son in law was there to put stuff together because we already hired movers. The owner didn't want to work in the heat. We offered to give a few hours off but he wanted to return the next day which was not what we agreed to when we hired them. They did not unload my refrigerator, deep freezer, washer, dryer and beds. In addition to a full half of truck, in violation of our written agreement. We had to call another moving company, after these movers walked away with the job half finished, and pay them to finish the job. I've had to notify police of the company owners threat and plan to notify the BBB as well. Do not use this absolutely atrocious company.
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July 2023 by Jack Taylor
We hired these people to relocate a salon. From the beginning to the end, they were professional, friendly, and just all around amazing. The movers arrived on time, well-prepared, competent, and task-oriented.!
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July 2023 by Alexander Hawkins
Jeff and Juan were phenomenal and so very professional! They made me smile while I was dealing with a difficult situation with my closing process. They made an excellent team. They were efficient, careful, patient, and courteous throughout process. I trusted them instantly, and I was very pleased with their performance and time management. Thank you Guys you definitely deserve ?????Forever Grateful
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July 2023 by Diana Adams
My interactions with Jeff Star Movers were fantastic. Jason and Josh, the movers, were called first. Everyone was flawless, on time, and exceptionally well-organized. They moved everything with consideration and care, and they even put the furniture and boxes in my storage container neatly. I always employ movers, and after having JSM suggested by numerous friends who have used them and liked them, they will undoubtedly be my go-to company.
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July 2023 by Anne M.
only reason I'm giving this company 1 star is because of the crew that handled my items. at first Jeff the owner came across as nice, professional and focused. my move did involve a LOT of boxes but not a lot of furniture or appliance. it took 6 hours on day one (plus an hour to get back to the office 12 miles away from the storage location) and I was charged for 8 hours. I questioned why I was charged 8 hours and corrected the math with Jackie and Jeff went ballistic. he accused me of trying to scam him out of money. he even sent me texts into the evening with o e being of a U-Haul truck with the caption "see, I'm still working". I'm a customer not your buddy and dont care how late you work. Day 2 - Jeff and crew and full moving truck show up late at the storage unit place. while the crew are unloading, he approaches me asking for a favor. the favor was would it be ok for the crew to complete a "quick job" before they went back to my old residence to get the remainder of my property. he claimed he would only charge me labor and no transportation for the day if I helped him out. we discussed the approximate time I should expect them to return and the claim was "3:30-4:00". ok, I can do that; so signed and they finished unloading (took an hour and 15 minutes). well, the crew showed up at 5:15 for load #2. took them 90 minutes to load. my bill was for TWO moving sessions of 2 hours each AND a total of an hour for transportation. oh and the kicker is that he instructed his crew to load and NOT deliver the load until the next day (day 3) as the customer he did not mention it to me, as if it was ok, or was I even available.I had to work on day 3 due to a customer issue and in fact wasn't available. I wasn't able to find anyone to cover for me at the unloading or at work so had a stressful day. oh and hie sent me a text the evening of day two stating that the truck would not be unloaded the next morning until I paid the bill ahead of time. this came with emoges of a truck and a padlock. oh and course the boss was for a minimum of 2 hours and 30 minutes transportation. the move cost me $2130. he is one of the most unprofessional business owners I've ever encountered. he's a bigot and even took it upon himself to join a personal conversation in my home that I was having with my friends. nope, dude - you were there to load my belongings into a truck, not to hang out. my advise is to avoid Jeff Star Movers at all costs. want to have your integrity questioned? how about be over charged by at least $1000? nit treated like a paying customer and decisions made without your knowledge? then hire this hustler. because you'll end up with a long drawn out experience where he keeps charging you for doing him favors.
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July 2023 by Annette R.Brumit
I am very grateful to Jeff Star Movers for making our move such a pleasant and easy experience. I cannot say enough about how great they were. If you are looking for movers, I would hands-down recommend Jeff Star Movers as the #1 option.
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July 2023 by Douglas Richards
Incredible staff. They helped me through the move. (Note: I don't move often so I wasn't familiar with sales not going through, being withdrawn, etc.) Jason and Josh were superb on the day of the move. They took such great care with my belongings. Also, I want to thank Ms. Jackie who was the agent with whom I first spoke. She helped me through some of the ups and downs (sale/no sale, reset the moving date, etc.). I'm so appreciative of her kindness and support. Really, I'm sure the entire staff is great but I worked with these three and I know what a tremendous job they do. Thank you Jeff Star Movers
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July 2023 by Patricia N.Taylor
The rest of the process was easy and straightforward. The day before I moved from Birmingham to Commerce Township, they gave me a call to confirm everything. On the scheduled day, they arrived promptly, assessed the problem, and started loading the truck. The crew was prompt, courteous, and professional. They expertly and resolutely loaded the vehicle and started driving. They assessed the property once we were gathered at our new house in Commerce, drew together a reasonable strategy for unloading all the boxes and furnishings, and then began to work. They made the entire procedure quite quick and simple, and they finished it well inside the timeframe they predicted at the beginning.
