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10:00 AM - 8:00 PM
24500 W 12 Mile Rd, Southfield
Internet Service Providers
“Tiara and Monica have the years of experience you hope for when going to a cellphone store with a problem. Tiara tirelessly worked on my problem and replaced my SIM card twice to see if that would fix the SOS issues on my mini iPhone 13. Once she knew my phone was unfixable and I didn't have the extended warranty, she gave me all of my options I needed to make the most fiscally responsible decision I could, at a time when I truly needed my phone to work and did not want nor plan for this surprise expense. I was literally there for hours, but both Tiara and Monica made it a very pleasant experience. I was heading to another Verizon store closer to my house and I turned around and went the opposite direction just to go to the Southfield store , because I have always had good experiences there and this was a problem that no ordinary sales/service person could address. The life stresses I am going through are trying enough.
After I chose to buy the iPhone 15, Monica made sure EVERYTHING was transferred over and working properly before I walked out that door.
I almost forgot, Tiara had a wonderful line she used when she was multitasking between me and other customers in a very busy store; "Work smarter, not harder!"
Thank you both, beautiful & smart ladies, for helping turn a dreaded process at the wrong time in my life, into a very pleasant experience and a much needed break from my next obligation.”
“The exit gate has been broken for months. The entry gate doesn't make sense if I can just drive through the exit gate into the parking lot. Other than that the datacenter is fine; it's affordable rack space.”
“I dragged my feet on getting a new phone but decided to go in today. Nick T was a phenomenal rep! I not only walked out with a new phone, he patiently explained all the new features and ensured all the accessories purchased were set up. I couldn’t be more appreciative.”
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“I was switching over from an 11pro to a 15pro and Lance was my representative. I’m not from the area and walked in about a hour before the store closed and Lance stayed a few minutes after 8pm for the phones to finish transferring data so I was able to GPS home. I was so appreciative! Throughout the process he answered all my questions and I was able to get a Free Apple Watch by updating my plan. Definitely will return to this store if I need anything else.”