-
March 2024 by Janna D.
customer service sucks along with thier lack of communication with the doctors office.
-
March 2024 by Karen Tiano
Very poor customer service! Plan on long wait times on hold when calling into company. Doctor orders faxed to company and claim never recelved. Then only to find out a week later the oxygen unit is on backorder and there is a 3 month waiting list. Not sure how many patients can wait 3 months to breathe!
-
March 2024 by Karen T.
Very poor customer service! Plan on long wait times on hold when calling into company. Doctor orders faxed to company and claim never recelved. Then only to find out a week later the oxygen unit is on backorder and there is a 3 month waiting list. Not sure how many patients can wait 3 months to breathe!
-
March 2024 by Everett P.
Today I five star treatment at Hart Medical 1st I was greated by the receptionist very gracious. Then I had training for a c-pap machine my instructor Benny A was very knowledgeable.
-
March 2024 by Jacqueline A.
Hart medical stocks nothing on site for Trach patients and their customer service people do not know what they have or don't have.
-
February 2024 by Andrea Clark
The Southfield MI location was a horrible and terrible experience. The receptionist at front was rude and unprofessional. She didn't communicate or explain things well. And the equipment tech was loud and unprofessional. She tried to deny me and send me home disappointed but it didn't work. I finally got the mask I came for. The staff here is unprofessional and unacceptable! I will not be back!
-
February 2024 by Zena Burns
I am so grateful that Damian was the one to deliver my mom's oxygen setup to her home. She's undergoing treatment for cancer, and she was recently released from a week-long hospital stay for treatment-related respiratory issues on the condition that she use oxygen at home. Run down after months of chemo and radiation, she wasn't happy about that requirement at all.Damian delivered her equipment with a smile, and he actually made the setup process fun. Not only did he deliver the information she needed to know clearly and effectively, but he was so fun and charismatic that everyone was laughing during a very stressful time. Not only did it put a smile on everyone's face, but I'm convinced that his delivery will help make my mom's journey easier.I'm very grateful to Damian for making this very difficult and stressful time for my mom easier on her, and all of us.
-
February 2024 by Paige K.
The slowest people in the world work at the Henry Ford Detroit branch. Everyone was complaining about the service. Plenty of employees, but nobody likes to work. I recommend you get your supplies elsewhere.!
-
February 2024 by Tony M.
Be Advised!!! There is GOOD Reason behind the 1 Star reviews, that OUT WEIGH the 2.3.4.5 star!!! Customer Service, snotty attitude. You are an inconvenience to be contacting them to get re-fills or service. GOOD LUCK to get an answer by phone. As I take my day off for them to deliver my mothers equipment, NO SHOW!!! You're not the only Medical Equipment company. Be prepared next week to pick up your crap!!! And as far as "FOLLOW UP".... The Rep that answers all these complaints here on yelp starts out... "We Apologize" and makes reference to reaching out, yet DON'T! It's all a LAZY EMPLOYEE GAME, run out of the LAZY Henry Ford Hospital. Yeahhh... Im digging deep into this company and still currently waiting for them today for service. I'm not done. I want to know about the "Billing" we never see and whom and how much they are charging "MONTHLY" . There's a fly in the ointment somewhere and I'll find it.
-
December 2023 by Klodiana Neme
Bennie at Hart Medical in Southfield was the technician that reviewed the machine with us today. There were four of us in our class. Bennie is extremely knowledgeable and professional. He loves what he does and it shows! I learned and lot and was treated with such great kindness and professionalism. I highly recommend Hart Medical in Southfield and Bennie!
-
December 2023 by Donna H.
Worst ever!!!!! made 3 calls over 2 months and still they can not get an order straight. They blame Dr office when I went personally and watched them fax information. YOur Fired !
-
December 2023 by John T.
Amanda at Hart Medical was awesome! Took the time to explain everything, fit me, correct my order, and even helped st up the app in my phone. Top notch service, great overall experience.
-
November 2023 by Susan Darlington
My dear friend has been waiting for over a month to get her CPAP machine repair. She has terrible apnea and she’s a cancer. Patient shame on all of youFinally, my friend Camille Harris got a bunch of equipment but she doesn’t have the machine back my medical equipment people loaned me a CPAP machine. If there’s a problem with my current one I’m encouraging her to switch. Medical equipment providers is a dear friend I am appalled by such a disgraceful immoral company.
-
November 2023 by Jackie G.
Incredibly unprofessional, did not bother to ask any questions just sent me a machine. Sent me a mask that doesn't fit. Can't ever get a hold of anybody. Always on hold for a minimum of 30 minutes. Only returns calls while I'm working. Tried to text method and still can't get anybody.
-
October 2023 by Jerry F.
Benny was very helpful and thorough. He explained everything about my new cpap machine.
