-
April 2024 by Henry Moore
I have been reaching out to this company for two years regarding filling a claim for my carpet they installed. Randomly, I have contacted them to uphold the carpet warranty. They said they would contact me and to date, they have not.
Do not support this business
-
December 2023 by Samantha Stevenson
These guys were so easy to work with, did a great job, and were very fast. I work with a company that uses Simon frequently, and his guys came and did a bedroom in my house the day after I called them.
-
January 2023 by Mercedez Allen
Do not book or waste your time
-
January 2022 by katherine grady
Best place in town for flooring. I have used this company many times and each time the service was very professional and the prices are really affordable. the sales team can fit any reasonable budget.
-
January 2022 by Noni Jenkins
I was told a date and time that wasn't honored. I called back and finally got the service I wanted. They were able to come out and measure, the carpet will be installed soon.
-
January 2022 by JoD McGraw
Very affordable, had a large variety of different types of carpets
-
January 2022 by Alvin Weems
Excellent carpet store and the employees are excellent I will highly recommend
-
January 2022 by Carolyn Edwards
Give them your project so easy to wprk with quick and quality workmanship
-
July 2021 by C M
The customer service is horrible! They have poor communication and they are rude and unprofessional. They do not communicate the service times or return phone calls. Their installers also do not wear masks. I would not recommend this company.
-
July 2021 by Tara Espere
Very unprofessional!! Would not recommend, don’t waste your time or money with this company.
-
July 2021 by Kianda Thomas
I had a terrible experience with this company and I would not recommend anyone using them.
They were completely unprofessional and lacked basic communication skills.
1.) I only used this company because they refused to refund my mother a $100 deposit in which she no longer needed their services.
2.) They do not schedule “times” they schedule “days”. When the sales rep came out I was instructed to unhook my computer/workspace. When I called the day prior to installation to ask what time they will be coming, the representative did not know and said she would call back. She never called back. I called again and stated I have to work and will reschedule if they could not provide a time. The representative again stated she would call back and never did.
3.) The carpet installers showed up around 9:45am, No Mask, during a Pandemic! I would not allow them to enter my home without a mask. They left and I had to call the company for an update.
4.) I was advised they would send out different installers with a mask. The previous installers came back and dropped my carpet off in the driveway.
5.) I again called back and asked what time they will come back because I had to work. The representative said 15-30 minutes which turned out to be an hour.
6.) The process for 1 bedroom carpet installation lasted from 9:45am-3:05pm. This cause me to miss a full day of work. When I called to complain they only offered to take $25 off my total price of $655.
This place is very rude, unprofessional, and lacks basic customer service and communication skills. This could have been prevented with a call back the previous day to reschedule. This was the worst experience ever, just awful.
-
July 2021 by veronica randle
Do your research before dealing with this company, know what questions to ask(I didn't) They will talk a great deal if they sense that you're naive (me) thought I had done my homework in price comparison and went with this company..BIG MISTAKE I Overpaid ALOT for basic EXPECT MORE #704 and SUBPAR padding, Had a deadline to meet so I could not back out of sale..There's no such thing as FREE INSTALLATION/FREE LABOR. Lesson Learned.
Avoid this Company at all costs
-
July 2021 by Sterling Construction and roofing
This company/Installer is very unprofessional and didn’t show up the first day the second day they came at the end of the day the carpet installer left his tools In the basement did not come back to the next day late evening finish the job but left carpet on the front lawn padding and carpet in the basement figured both in the basement and broke multiple plug covers on a brand new renovated house.
-
July 2021 by Charles Frierson
Staff was very helpful.
-
July 2021 by isaac kolton
Install new floor at my office was very happy from the level of service and the price highly recommend this company.
