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May 2024 by Kelly Craig
So my family and I go to this Family dollar often it's close by so it's convenient on the 24th of April my son was accused of steeling a juice and was told he couldn't go back in the store so I got out my car and went in to purchase what my son was not allowed to when my son came out he had nothing from family dollar once I went in I made my purchase so it's funny how you at the register and you got two employees talking about what just happened in the store not knowing that I am the mom of the person they were talking about so I went to my car came back in the store because that bothered me so I asked one of the ladies that's always there what happened supposably they got him on video stealing a juice now he told me he picked up a juice decided he didn't want it and put it back so apparently they saw him pick up a juice but they didn't see him put it back but the funny part is now they're avoiding me and I'm not able to see a video All of a sudden something's wrong with the video so as far as I'm concerned this is definitely a form of discrimination and now all of a sudden no one wants to talk to me well they have no choice but to talk to a lawyer when I send one oh another thing that's very suspicious so the girl that I talked to that works at the store went to the back to talk to a supervisor that didn't even have the decency to come out and even talk to me so I don't even know if there was really a supervisor in the back I have not talked to the supervisor yet I have not seen this supervisor so what's really going on That's not right
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February 2024 by Sam Robinson
I only go here because it's the closest store but hardly the most convenient. Frequently long lines are one thing, but today, a female cashier in a pink coat charged me for an item she then didn't even give me during bagging. This was just after I had to listen to her complain to her own manager about *another* customer who had some pricing and checkout issue with her. When I went back for my groceries, this same cashier blamed me for walking out too fast. Maybe if they weren't in the store complaining like it's happy hour and were actually paying attention to customers and store prices, these mix-ups wouldn't happen. Especially one customer right after the next.
Go somewhere else. Dollar Tree is just a few more minutes down Nine Mile anyway.
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December 2023 by TaTanisha J (Niqueypoohpooh)
I don't know what it is, but I find that being attentive to your customers is great customer service. I walked in here today the vibe was great. The young lady working greeted me with a hello and welcome to family dollar. I'm like ok, that's what I like to hear. So, I started my little shopping which took no longer than 10 minutes.I waited a little longer than I anticipated when checking out. So, when I finally got to the register, the young man at the counter was more in tuned into his phone than checking me out. Now, I see why it took longer, smh. I had to wait until he got done texting who he was texting and right after he did that he made a phone call. Instead of him greeting me and seeing if I found everything ok, his attention was more focused on that person he was on the phone with.These companies need to be more strict on their employees about their cellphone usage when at work. When a customer is present your cellphone should not be in your hand PERIOD!!!! My money is paying for these individuals pay check and to be treated like I don't exist (or a non factor) doesn't sit well with my soul.Call me old school but I'm BIG on customer service. I've worked at many big chain companies and I will never consider or being caught having a cellphone in my hand when a customer approach my register or in my vinicity. I find that to be very rude.I hope the owner/store manager of this location see this so they can educate and trained their employees to be more vigilant of their customers and get their faces out their cellphones. It's a time and a place for that and at work is not one of them.
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September 2023 by Gracelyn Poole
Verbiage is excellent! Polite and friendly! Give her a raise!!!
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June 2023 by Sonya B
Organized and clean; sometimes rare
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June 2023 by RA Brown
Nothing on the shelf and the store was a mess.
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May 2023 by Genia Fisher
Went looking for a small trash can I can use as a recycling ♻️ bin
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February 2023 by Jeremy Boykin (The Lion of Jeremy)
Great Staff. Good managers. And that one guy with the Dreads is the absolute best lol... ??
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December 2022 by April Russ
I went to family dollar in Southfield mi omg horrible as soon as you walk into the store you see dirty floors things were on the floor the staff was nice one cashier was doing all the work the other one was at the register on her cell phone the outside had trash around it . I felt sorry for the security guard he was trying to get the homeless man from lounging on the sidewalk omg just a mess won’t be going back to that store
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November 2022 by Terry Louis
Love goin there the savings are excitin hey
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October 2022 by Audery Wallace
They had everything thing I went there for so it good
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October 2022 by Regina Brown
Nothing on the shelf and the store was a mess.
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June 2022 by Mz. Dedee Smith
Went in for a return the lady was be pleasant. The store was clean and everything was easy to find.
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June 2022 by sheranise hawkins
very messy!
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June 2022 by Vernetta Anderson
I found what I needed. Good prices.
