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January 2024 by Gloria P. Clark
Maribel and Mavis both go above and beyond to kindly assist at the CVS located at 13 Mile and Southfield Roads. I hope they never stop working there!
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January 2024 by David A.
Takes forever to get the pharmacy on the phone. Poor customer service!!! And the drug prices are excessively high.
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October 2023 by Zaneta Jones
Upon looking at previous reviews, its not just me. The blonde, tall lady pharmacist has the worst attitude and talks to people like they're beneath her. I called with a simple question and she cut me off. Told me the supervisor was busy with "other stuff." Lead pharmacist Karam, was just as rude. Asked for her name and he lied and said he couldn't give that information over the phone... I know this is not true because corporate says they're allowed to give first names. I've filed a formal complaint and I will never deal with these people again. With her attitude, she should not be filling prescriptions for anyone. I don't trust her at all.
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October 2023 by Shannon Lamb
Always so slow and rude service. Pharmacy drive through for the first time waited 10 minutes and cashier would only help window line even though it said pull to either lane. Need new managers who will address their staffing issues.
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September 2023 by Cassidy Slade
I came into this CVS on a Sunday after having to go to urgent care due to being in a great amount of pain after contracting a severe case of poison ivy. The PA at the urgent care instructed me to begin taking the medication as soon as possible. After waiting at this CVS pharmacy (although there was not a line), I was greeted by someone who explained they needed more information from the PA. I contacted the PA who was ready to discuss this with the pharmacist who then refused and said that the PA will have to call and leave a voicemail on the pharmacy phone. Despite saying that multiple times, the pharmacist was not helpful in providing me the phone number the PA needed to call. I was continued to be greeted with eye-rolls, sighs, and rude behavior. The pharmacists at this CVS were not friendly and did not appear to be trained in kindness, compassion, or customer service. I ended up having the prescription transferred to a Rite Aid which filled it almost immediately. I will NOT be returning to this pharmacy and DO NOT recommend it to anyone in the future.
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July 2023 by Dan
This is the busiest CVS I have ever seen. They closed a couple stores nearby, and this store got even busier. Thank you Pharmasist & Staff! You guys are great.I don’t understand the negative reviews. If it takes an 1-3 hours to fill a prescription, that’s how long it takes. Employees don’t have a crystal ball or a wand. They can’t magically fill prescriptions faster…
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June 2023 by C
the tall, blonde woman who works at this location is incredibly rude. She refuses to explain anything to you, and will make you feel like you’ve completely wasted her precious time. Go to literally any other location.
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June 2023 by Dan O.
I don't know where the majority of the people here go to, but the people workers and pharmacists are very helpful. If I have a difficulty of any sort I can get assistance in anything, and everything that I'm looking for. Since it's a big chain I found that I could get assistance very easily.In addition to that, the CVS hundreds of miles away from the place that I use on a regular basis was able to contact the one near my home and give me assistance. So, if you're out there looking for a place to go to for a drugstore, don't let the reviews from on here push you away. There are some people who have done good business with CVS.
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May 2023 by Tiffany Shoate
This store doesn't trust anyone with money, even the ATM in their store lol the cashier watched me make a withdrawal from the ATM and still insisted on checking the bills to see if they're fake smh.....yeah you need to do better at this location
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May 2023 by Joshua Thomas
I wish I could give less than a star for the terrible management of cvs in this local area. CVS should hire new district managers who actually care about their stores and staff.
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May 2023 by Erin F.
I tried to call. Joined the cue to be called back and a machine called back with the same number I called in the first place. This logic is lost on me.
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May 2023 by Jim D.
CVS prices are significantly higher than any other pharmacy. They will not look up Good RX pricing even when asked (almost all other pharmacies offer that price up). I am pulling all my prescriptions from cvs...it's a shame because it is so close to home. Just get sick of getting ripped off. SCAMMERS!!!
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March 2023 by Allen Takata
Had a Sat 10 am appt. Clinic opens at 9, so I'm just the 3rd appt of the day. The 9:30 appt entered at 9:45. I waited, and waited. I finally canceled at 10:55. So, not really a "minute" clinic is it?
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February 2023 by Grand Themes
The pharmacy department is the most rudest, unprofessional group of people I've ever encountered. I went to pick up my meds and the girl at the counter told me to step up. I came to the counter and she proceeded with name, birthdate, no hello how are you, nothing. After my transaction, I was just flabbergasted at how I was treated. So, i just stood there and she said "what"? I said "and your not going to say thank you"? And she said "NO"Because of legal matters that's all I'm going to say. However, I'll leave you with this...if this is how they treat you, think about how concerned they are on getting your medication right, I'll even, take it a step further, do they even care. Avoid this place, and this is more then customer service, it could be your health your gambling with..
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February 2023 by Bonnie J. Hough
I have to say I was both stunned and upset by the treatment I received at the Southfield/13 Mile Road CVS by the pharmacist 'Cory'. I was bringing my husband home from Beaumont Hospital and stopped to get his pain medication. He had his shoulder replaced the day prior and I didn’t want him to be too uncomfortable when we arrived home. I waited in line for almost 15 minutes to even see an associate. She informed me that the wait for his prescription would be at least one hour. I explained about my husband’s surgery from the day before and wondered if at all possible to have the medicine sooner because he was still sitting in the car and in quite a bit of pain. She went to ask the pharmacist Cory if they could help me out. Cory came over and talked with me. She was not helpful, not compassionate, and was quite rude. She said other people have prescriptions that need to be filled too and I would just have to wait. I explained that I don’t normally ask for special treatment but this was circumstances that were different. I didn’t feel comfortable leaving a post-surgical patient alone. She told me that she wasn’t going to fill it then and I would need to return in one hour. I asked if in one hour if it would be ready and she said yes. I drove my husband home and dropped him off. I then drove back 70 minutes later and again waited in line for another 15 minutes. Guess what? The prescription wasn’t ready yet. The associate checked with Cory and she said it would be another 25 minutes. I had to leave my husband alone even longer waiting for the prescriptions that she promised would be ready. I hope that if Cory or someone else that she cares about doesn’t have to go through the same unprofessional service I experienced. I will never return to that store and I highly recommend that others find a new location. I was truly stunned by her lack of care.