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March 2024 by Fitfully -
Place is a dump. It is run by a bunch of hillbillies who equate cleanliness to filth.They say they clean their cars, but this is the second time I had to spend 45 minutes to an hour cleaning my own car. This will be the last time I rent from here.Don’t bother reaching out management. Even if you reach out to Avis corporate, they could care a less. As is other cases my car reeked of weed and the owners deny it because everyone is filthy with no pride in their establishment, cars or customer service.
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March 2024 by Camille
DO NOT RENT FROM HERE. (not a better way to say it)My car rental experience with Avis in Southfield was absolutely horrible. It should be zero stars and Avis should be concerned that this location is destroying their brand image.1. I didn't get the car I requested & prepaid for. I paid for a small SUV and somehow they thought a Dodge Ram truck (with no trunk during a thunderstorm) would be sufficient and acted as if I should have been grateful somehow?2. The car REEKED of weed and smoke & wasn't cleaned, vacuumed, wiped down nor filled with gas.3. They had nothing else available. Even if I wanted to switch to WHAT I PAID FOR, they said they had no other cars and I was stuck with it. HOW can you sell me and take my money for something that isn't in your inventory? Had I known I could have gone somewhere else.4. The office was disgustingly nasty. (See pic)..and you should see the full desk..it was filled with alcohol bottles and garbage everywhere. This was was the best "secretive" shot I could get. But it explains why the car was nasty. They have NO inkling of cleanliness or excellence.My company just switched to Avis due to the business program that I felt was a good fit for us. I usually get my cars at the airport when I am traveling. Never had an issue. This location is near our office and I need it to mirror the same professionalism. THIS will not work for me or quite honestly, for your brand.PLEASE do not respond to me with a copied and pasted response. I want a clear strategy as to how this is going to be cleaned up from 1. employees diligence to 2. inventory process to the 3. actual location environment. Other than that, miss me with the "oh I'm sorry" speech. Your lack of professionalism affected MY brand and how I showed up. It was not expected, nor appreciated.
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February 2024 by Simcha-Yitzchak Lerner
The first car they gave me was filthy, inside and out, and had a very strong, disagreeable odor. It was as if there had been heavy smoking in the car that was then covered up with a very strong, sickeningly sweet deodorizer.The second car they gave me was the same, and I was told no other cars were available.The windshield was so dirty on the inside that I couldn't safely drive when the sun was in front of me. I had to pull off the road and clean it as best as I could in order to drive safely.It turns out that this location does not accept insurance or auto dealership POs, even though a different Avis up the street does.DO NOT GIVE THIS LOCATION YOUR BUSINESS.
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February 2024 by danny bonas
Good if your a drug dealer or smoke pot daily. Young guys in front don't care to be at work. Car smelled like there was a weed air freshener installed and there was mess all over. Literally weed residue all over. Never will i rent here again.Avis and budget should he ashamed to have a place like this open and serving customers
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October 2023 by rita s
Very nice staff and lots of vehicles to choose from. I recommend this location to all for a great rental experience
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October 2023 by Jay Carter
Guy at the counter claimed my total price upon the original reservation would not go up. He said ‘just sign here!’ — it’s a scam they get the guy at the counter to run to deceptively get you to sign up for one of the add-on services you didn’t sign up for. Shady and unethical business practice, proceed at your own risk.
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October 2023 by Shelley Pierce
Omar was patient and knowledgeable. Loved his A1 customer service.
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July 2023 by Davina Smith
It was horrible from the time I walked in until I brought the car back. They are very lazy and did not clean the car. They gave me a dirty car and the excuse was it just came in this morning from Virginia. I had to buy Clorox wipes to clean the car out myself. When I brought the car back the owner and a worker argued with me saying they would’ve terminated my contract. This was the worst experience I’ve ever had with a car rental service. I will never rent from this location again. It was hair everywhere. Just disgusting!!
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July 2023 by Dawn Gabourel
Great experience, accommodating. Was able to upgrade and drop the vehicle in another state. I
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June 2023 by Bethany K.
BELIEVE THE REVIEWS DONT RENT FROM HEREI booked a reservation June 15 for today called around 1015 to ask about the parking situation if I would be able to leave my car there while I use the truck for the day. I am informed that he had not only not seen my reservation. He has no trucks available. He tries telling me I must have booked it last night because he has no trucks available and this is for a an 11 AM pick up for a cargo van. Booked JUNE 15th for today JUNE 17thI'm now supposed to wait for a callback from him for a local trucks in the area. With no time estimate. I am moving TODAYHorrible customer service. What's the point of booking a reservation if nothing is available and being told that he's never heard of it. DAY OFI called the corporate customer service lineThe representative tells me that she does in fact see my reservationand she could try to work with someone to get me a truck but that could take anywhere from 15 min to 2 hours Waste of time
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June 2023 by Y.R.E. Hair & Beard Growth Elixir
Very friendly and helpful employees. This is the only place I will rent from. Great customer service!
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April 2023 by Aj Jones
I was renting for a work trip. The person was so rude I cancelled the reservation right there and won’t be returning . I advise if you live in the area DO NOT select THIS Avis. I’ve never had problems with Avis but they have no respect for people there. I watch them treat other people poorly while I waited on my Lyft. Also , the place is out of date and dirty they were yelling back and forth like it was an auto shop. Horrible experience
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March 2023 by Yusonoz *
I recently rented a car from Avis/Budget and was fortunate enough to have Ali as my rental agent. From the moment I walked in, Ali was friendly. professional and knowledgeable. He took the time to explain the details of my reservation and never once made me feel rushed. Ali made sure that I had everything I needed throughout the rental period and that the car was in perfect condition. Overall, my rental experience was a very positive one. I highly recommend Ali if you’re looking for exceptional customer service and an stress-free rental experience,.
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March 2023 by Chanel Kellum
Favorite Avis! Always have me in and out without any complications. Very helpful team and best Avis over all. Alaa always help me out when I come. They’ve been able to keep me for years as a loyal customer.
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March 2023 by Bianca Reid
This is the absolute best rental place I have ever dealt with. The fast friendly experience is what has kept me coming here for years!!! I had a huge problem modifying my rental for a couple extra days and Alaa helped me extend my rental 15 minutes before the store closed. This place has never failed me they go above and beyond the call of duty . This is the Only place I’m renting my vehicles from!!