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May 2023 by Maggie M.
Love that they has organic food at a much better price than whole Foods, lots of friendly staff, and they're always so helpful! always very fresh produce, and meats; love me some KrOGER
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March 2023 by Chris R.
I think the purpose of having a retail store is to sell something. I've asked 4 times for the grocery manager to call me, in writing and via other employees so I can order a grocery item in quantity. Gave him the Kroger item number, and pretty much spoon fed this to happen in writing.Evidently, he is too busy to bother to call. Heaven forbid I try the service desk - don't remember the last time an actual manager was there to help. 2019? Hence chasing the mystery grocery order being.That's O.K., I ordered it from the place that delivers next day online. If this crappy, beat up (do NOT use the bathroom!) dumpy small Kroger can't manage it, I'll go elsewhere. Dang, I really miss Hillers.It is now just a place to buy milk. My 300 a week grocery bill habit is happy to drive all the way to Brighton to shop at the huge Busch's Market, or to Sheldon Road Plymouth-Northville Busch's store.
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October 2021 by Elena G.
Super rude read head lady at the money transfer desk. Literally just said " well I don't know how to do this so you will have to find another Kroger" OK! It is fine not to know stuff, but not even trying to help?! I use this service regularly and it is a pretty easy task. This Kroger should really train some of its workers! I will follow this lazy lady's advice and find another Kroger!
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September 2021 by Jean M.
I will NEVER shop at this store again. Self checkout at 10 in the morning after working multiple 12 hour midnight shifts as a nurse with a cart FULL of groceries to be told by the rude self checkout employee, "I work 80 hour weeks regularly", with an angry attitude. ....Not, well maybe I can get u a cart to load into for you or a call for help, or asking when a regular lane will open. I would NEVER speak to a patient like that! When at work, you are there to solve problems and help people. Since it was a holiday, I bought my vodka for Bloody Mary's and left my cart full of probably 300 dollars full of groceries there. . This employee was totally unaffected and said, "oh well, we'll put them away!" This response baffled me since, checking me out would've saved time and gained money for her company! I had actually driven out of my way to NOT go to Walmart, but I might as well have! This besides, the deli doesn't open until 10 even though someone is working behind it. Instead, they want you to sift through their precut, prepackaged generic deli meats that nobody bought the day or days before. Like an index card pile of old lunch meat with everyone's paws all over it during these times. Ummm I'll pass. They've changed the store around for the worse. I go out of my way to go to my main grocery store because I know where items are and I can get in and out fast. They have stopped carrying many items they once did. I believe the items are gone since this location was Hillers and they haven't replenished. They don't do bottle returns on brands they sell!!?? I think that's illegal . I think I'll spend my money where it's a little more relaxing after a long night at work. I KNEW I should've went to Busch's in South Lyon this morning! I had to go there anyway to get my Michigan cherry coffee. And the employees there are always sooo nice! So THANKS Mean employee at Kroger! You've simplified my life!
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June 2021 by Caren L.
Leslie in curbside pickup is very RUDE! She has very poor customer service and should not be interacting with customers
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January 2021 by Lindsey P.
I shop once a week early around 6-7am to avoid being around too many people as I am pregnant and extremely cautious about COVID. Every time I shop, I see employees not wearing masks AT ALL. Also saw a man stocking the meat and he was breathing on his bare hand (the way you breathe heavily on your hands to warm them) with his unmasked face. Unfortunately there are not always managers in the store that early so there is no one to report this to when I see it except the customer service lady. Whenever I happened to be there at the same time as a manager, I've reported it to them but they are definitely more annoyed that I'm complaining about it rather than showing any concern/care about correcting this problem with their employees.
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August 2020 by Jamie F.
I appreciate that everyone was wearing a mask, although some customers were not wearing correctly. I also like the pickup. I am incredibly disappointed that they left recalled peaches on the shelf that subsequently touched all the fruit I bought and in my fruit bowl. I bought them for my 16 month old son and fortunately did not give them to him before finding the recall ON MY OWN. I finally received the call this morning from Kroger, but the recall was days ago. I never should have been able to purchase them yesterday.
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July 2020 by Duane D.
They do not enforce the governors mandate to wear masks even during senior hours endangering my life.