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January 2024 by Kasey Uptergrove
The store itself is fine. It’s the pharmacy that is a HUGE issue. The pharmacist is a complete jerk. The technicians or whatever you want to call them never have any idea what they’re doing or let alone speak english. And they never have my prescriptions that my doctor had clearly sent over.I just waited 10 minutes in the drive-through line and then another 5 minutes at the window before anyone came to help me. Then they tell me they don’t have any prescriptions for me. And the ones I’m taking I have to take at certain times or my body gets screwed up. So I call my doctor to confirm that they had sent it. My doctor states that they had sent it over Friday and the pharmacy had confirmed they received it Friday night. Yet the pharmacy still claims to not have my medication!This is not the first time this has happened to me at this store. If there were somewhere better in South Lyon to take my prescriptions to I would but unfortunately there is not.
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January 2024 by Linda Lockett
12/25/23: I’m sorry your team members were working on Christmas Day, but at same time I’m thankful you were open. I bought 2 cans of soup for a Christmas Day recipe, went to prep, realized I had bought the wrong flavor, zipped to downtown SL hoping something was open… Not only were you open, but you had Campbell’s cream of chicken soup in stock. Saved the recipe! Thank you!
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November 2023 by FrankTime
Customer service at Pharmacy is horrible at this location.
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November 2023 by Rachel Boling
Pharmacy is horrible at this location.
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October 2023 by Rashelle Jaquand
Worst pharmacist ever. I called on Sun Oct 22, 2023.
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October 2023 by Beth Sommer
The worst. Absolutely no idea of customer service. I had an appointment for Covid Vaccine and waited 50 minutes for it. The worst pharmacy I ever been to. They do not want to help you
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October 2023 by Greg Poulos
You know what's infuriating? Waiting 50 minutes past your scheduled immunization time and then having another person get called back before you that arrived 20 minutes after you did. If you want to be forgotten, then this is your Walgreens. DO NOT GO HERE.
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May 2023 by Beverly Stevenson
The pharmacy has improved substantially. It seems more efficient and it’s much easier to reach the pharmacy by phone. Seriously deserve a raise!
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January 2023 by Brian Donovan
If I could give less I would. The pharmacy drops the ball repeatedly. My wife was diagnosed as diabetic last year she was sent home from the hospital with a scrip for insulin, and this place took several hours, being kind, to fill the scrip then missed half the order. Fast forward to July and to get a refill on insulin, they were out and did not know when they would have some. Walgreens in Novi jump through hoops to get it.The last straw was this pass New Years Eve my wife had surgery, and was released from the hospital with a scrip for pain medication. The hospital said the scrip was called in a couple of hours prior to her discharge, and it should be ready by the time we went there. I dropped off my wife, and waited about an hour then went only to be told "no they didn't have anything waiting for her" My wife called hospital and asked if they could have hospital pharmacy fill this scrip. I made a quick trip to the hospital and they were great, they could not fill the scrip till Walgreens South Lyon released the order, huh, they said they didn't have anything waiting ? Shocking! The hospital pharmacy, filled it super quick and looking at their cost of OTC (over the counter) medication they were dramatically less than Walgreens.I think, photos, and candy bars this place might be good otherwise I don't want to go here for anything at the pharmacy.
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December 2022 by Kim Craighead
Pharmacy staff lacks basic communication/professionalism skills. Very poor customer service. You can forget trying to call them without being on hold forever. They rely on you to mediate any prior authorizations or verifications for medications.
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October 2022 by Erika Felt
I have been shopping at this store for over 18 years. This is the second time now I have shown the cashier .... through their new procedures .... that I clipped the coupon I needed. For some reason, again, the manager would not honor it because she could see the coupon has been clipped but could not actually see the product I will never shop there again and I hope no one else does
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October 2022 by Claudia Vita-Rinkel
Should have an option for zero stars. Pharmacy staff is either incompetent or not trained properly. I highly recommend Walgreens educate their staff on prior authorization initiation.
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September 2022 by Donna
If I could give zero stars I would. The store is filthy. Look down at the door jamb when you walk in and you will see what I mean. Pharmacy is way slow and if you send someone to get your RX for you it is incomplete. Sad because when they first opened they were wonderful. I hate to complain because everything is a disaster due to Covid, and I’m sure they’re struggling. I usually use Kroger off 8 mile and I have been very happy with their service.
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August 2022 by Jon Tye
This store continues to just flat out reject online orders. Every single one they cancel them… not that it’s not in stock (gone there and picked up the canceled items same/next day), but because they’re lazy to do their job.Keep up the “good” work.
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June 2022 by Whitney Rav
Don’t bother with this location. If I could give them zero stars I would.They don’t answer the phone, ever. The female pharmacist is rude and doesn’t care about the customers. You’re better off driving to Milford. They are very kind and answer their phones.