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October 2023 by Big Phil
Norm is very honest person. He never tries to upsell you and works with your budget. I am always satisfied taking my vehicle there over the past 25 years.
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September 2023 by T.J. Fox
They are great, guys! Took my vehicle in on Labor Day Weekend. They assured me they were open and had the time to inspect my vehicle. I kept hearing a weird noise on my passenger side, I really couldn't pinpoint the issue. (Wheel Barring, Ball Joint, Loose Caliper, Joint/Arm, or a bad strut/shock). They looked it over for me and gave me a thorough answer on the issue. I appreciate them taking the time to talk to me, fix the problem, educate me, and make me feel at ease. So, I didn't have to keep worrying about it and to feel safe driving my vehicle. I respect that in the vehicle industry. Just talk to me and help me understand. There was no rushing me, being an alarmist, pushing me off because they were too busy or trying to up charge me. I'll be taking my vehicle to Norm's here on out for all my vehicle needs. They earned my trust.
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August 2023 by saph lynn
This place fixes your issue but breaks something else so you have to come back in 1-2 months consistently. He did this to my family for years never trust this guy!!
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July 2023 by Ajay Gulla
We would like to thank this place from the bottom of our hearts. We had a flat tyre almost 8 miles away from this shop ( near to woods) and didn’t where to go as it was 3rd of July and the next day was a holiday. We stopped at all nearby auto parts and luckily my wife told me that this place was open and we should give a try. We came at 7:45pm and the closing time was 8pm. But they made sure our tyre was fixed. Norm’s literally saved our holiday trip. Thank you Norm’s Automotive service.
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May 2023 by Jeff C (JC)
I was the ride back from dropping off a car but my friend says this place is always busy, sets a very reasonable price and stand by their work. This isn't a regulated dealership so the work time may be a bit longer than you would like but the results are probably worth the investment. My friend is very tight with his money and spends it wisely.
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March 2023 by N T.
Norm' Total has always done a great job on my cars over the years. Norm calls if they find an issue. Norm explains everything well so I always feel part of the process.
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March 2023 by Todd Schultz
I want to give a BIG THANK YOU ?? to Norm’s Total Automotive Service of South Lyon. Thursday evening on the my way to do a few evening quotes I had catastrophic brake failure! I called Norm’s explaining that this is our primary work vehicle that needs to be out on the road servicing our customers and supporting our teams with the necessary equipment for each painting project. Norm’s is such a great guy, he and his staff had the work van back in service by the next day!THANK YOU NORM’S! You are one of South Lyons BEST!Service: Brakes
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March 2023 by Abby Garnet
Got my car fixed the very next day and the price was really fair and not too much!Service: Oil change
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February 2023 by Joelle Muccino
Fixed my 2014 Ford Explorer at a very reasonable price.Very honest and professional.
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February 2023 by Dale Koven
When my transmission failed on my service van, Norms was Johnny on the spot! They installed a brand new GM transmission and had me back out on the road in one week to the day! In today’s world that is near impossible. Norms understood that I made my living with this van and got me out of there as fast as possible. Three weeks later, the water pump went out. Norms had me back on the road the very next day. While I would never expect that as a normal customer, the fact that he could do it for a commercial customer was astounding. The work was flawless. I can’t recommend Norms enough.Service: Transmission
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February 2023 by Melvin Felix
The staff were professional and very personable. They were transparent about the inspection and repairs needed and provided me with options to budget.
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February 2023 by sammy bolden
Every time I call the phone simply hangs up so there for this is not a place to be dependable
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February 2023 by Greg Strine
Went to Norms for a full engine replacement after reaching out for several other quotes, everything went great and works far better now :)
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February 2023 by Shelly Ingraham
I'm a new customer and will be a regular. Very professional and knowledgeable. Very prompt service.
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November 2022 by Joseph Harburg
My Honda Odyssey was making some odd noises and so I did some googling and thought that it was the axel and I called norm on the phone and he consulted me and told me what to do on the phone. Sure enough it solved my problem. As soon as a new problem presented that I knew I couldn’t fix myself I brought my van to Norms. There were a ton of cars in the lot and I was just a walk-in. After only one day I called to get a time estimate and he told me that he would get to it that day. Sure enough he did! He solved the problem and for a great price.Services: Brakes
