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August 2024 by Jessie
Norm is very kind and professional! He helped us understand so much about our vehicle. He is a very honest person! My husband and I will be taking our vehicle there for any maintenance needed!
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August 2024 by Amanda Milam
Phenomenal shop! He charged me $600 less than the first mechanic I saw and I’ll never see another one again. Extremely thorough communication without the unnecessary “selling”. Great team. Great work. Work with honesty and integrity. Go here first!!!!
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June 2024 by Ann Miller
Explained everything thoroughly, discussed things in a way I could understand. They got the work done quickly. Average price. Will use them again if I need to. Shop is very plain, definite working shop. Not a fancy office/waiting area, but the repair is what I came for, and was happy with the work .
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May 2024 by Russell LaLonde
Norm and his family are South Lyon treasures. Family business with quality, fairness in pricing and honesty.
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March 2024 by Kelsey Fowler
Since I've found norms. It's the only place I would like to keep giving my money to, pretaining to fixing my old rusty 2000 expedition! Doesn't over price and get it's road worthy in a timely manner while communicating the whole time. I feel I can trust him and it's a wonderful feeling. I appreciate you norm.
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March 2024 by Missy Moore
Norm did everything he could to help me get back on the road! Super friendly!
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February 2024 by James Morris
Haven't been to an auto repair shop as honest and reasonably priced as Norm's. I usually do my own work on my cars but when it's something I won't do I'll take it to Norm's. I've been to another place nearby that was pushing replacement parts on my older ride that cost way more than the car was worth. Took it to Norm and he was honest about what I actually needed for a safe ride, saved me a bunch of money. Thanks Norm!
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February 2024 by Sheron Greene
Such a Horrible experience!!! My car sat in the shop for over 9 months, without being serviced. They take too long to repair your car. If I could give it no stars I would.
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January 2024 by Connie H
Always honest and reliable
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October 2023 by Big Phil
Norm is very honest person. He never tries to upsell you and works with your budget. I am always satisfied taking my vehicle there over the past 25 years.
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October 2023 by Justin H
Honest, reliable and knowledgeable mechanics and owner.
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September 2023 by Steven Lloyd
Norm's total automotive is number one no doubt
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September 2023 by T.J. Fox
They are great, guys! Took my vehicle in on Labor Day Weekend. They assured me they were open and had the time to inspect my vehicle. I kept hearing a weird noise on my passenger side, I really couldn't pinpoint the issue. (Wheel Barring, Ball Joint, Loose Caliper, Joint/Arm, or a bad strut/shock). They looked it over for me and gave me a thorough answer on the issue. I appreciate them taking the time to talk to me, fix the problem, educate me, and make me feel at ease. So, I didn't have to keep worrying about it and to feel safe driving my vehicle. I respect that in the vehicle industry. Just talk to me and help me understand. There was no rushing me, being an alarmist, pushing me off because they were too busy or trying to up charge me. I'll be taking my vehicle to Norm's here on out for all my vehicle needs. They earned my trust.
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August 2023 by saph lynn
This place fixes your issue but breaks something else so you have to come back in 1-2 months consistently. He did this to my family for years never trust this guy!!
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July 2023 by Ajay Gulla
We would like to thank this place from the bottom of our hearts. We had a flat tyre almost 8 miles away from this shop ( near to woods) and didn’t where to go as it was 3rd of July and the next day was a holiday. We stopped at all nearby auto parts and luckily my wife told me that this place was open and we should give a try. We came at 7:45pm and the closing time was 8pm. But they made sure our tyre was fixed. Norm’s literally saved our holiday trip. Thank you Norm’s Automotive service.
