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“everybody in that store is fantastic they know the products they know how to treat a customer every time I go in there they I ask for something and they know right where it is”
“Purchased a 2 gallon gas container today, filled it with 1.5 gallons of gasoline and while using it on the first attempt it leaked all around the seal onto my hand. I removed the attachment, secured it again, yet it continued to leak. I called Ace and spoke with a gentlemen who stated I could bring it back in for a refund. Once I emptied the container and cleaned it, I returned to the store where the same gentlemen attempted to teach a new employee how to do a return. In doing so he made an error, was unable to correct it, and subsequently put my refund on a gift card. I asked him to refund my credit card but he stated he could not do so and I would need to speak with a manager on Monday. This isn't the type of service I expect from Ace, especially after selling a defective product that leaked gasoline all over the place. Completely unacceptable.Update: Erin spoke with me on Monday, May 8th from this location and was able to issue a refund to my credit card for the effective item and apologized for the inconvenience.”
“I have come to really like this store, I wish they were open a tad later but they have a good spread for a hardware store, not too much where it is confusing to find something.”
“I had to do a hot water pressure washer rental, and this place was fantastic from start to finish. Their pricing was very fair, but more importantly, the entire staff from Brendan at the front counter to the long hair guy in the back. They were extremely accommodating, friendly and helpful. I had a miserable experience with Sunbelt rentals and this company Was so refreshing to see how they were helpful. I highly recommend them for anything you need, it’s a Small business and all the guys know what they’re talking about which makes a huge difference to me”
“Everyone in the store was super friendly and helpful! Pat very patiently helped me choose the appropriate toilet, loaded it up and made sure I had everything I needed to go with it. Brandon saw us walking up to checkout and immediately offer his assistance to get it in our vehicle. Elizabeth was the lovely lady that kindly checked us out. This was over all a great experience! Highly recommend.”
“My husband is a retired carpenter who has spent a great deal of time over the years in various Home Depot locations. We purchased some treated lumber for a deck repair at the Plymouth store today. Without hesitation, a friendly and very helpful employee named Steve Jones stepped up to help us with lumber that has become heavier and more cumbersome for my husband to handle these days. It brightened our day to know that there are people like Steve who provide exemplary customer "service".”
“I came in with my dog looking for dog toys. Sam greeted us at the door and offered to show some of the toys she preferred since we both had a tough chewing breed. I ended up buying exactly what she referred me to. I am very pleased with my purchase! It’s so hard to find something that lasts longer than a few minutes. Thank you Sam!”
“Asked for assistance from Carmele (spelling?) on Wednesday, July 17th.
She was fantastic. Walked over to the patio set we were inquiring about and literally talked to us like we were friends. So much appreciation for superb customer service. Thank you Carmele. Brighton, Michigan store.”
“Went to home Depot today because I had to pick up a few things, Ryan from hardware went above and beyond by helping me out. He was professional, hard-working, and friendly... Thanks again! Ryan is a pleasure.”
“You have an All-Star in your store. I believe his name is Josh, roughly 5'9, slender, short dark hair, mustache. Super nice guy, patient, knew where the 3 items were the 3 separate times i asked. knowledgeable guy, he answered every question with patience and ease and knew every answer. I am not sure if this dude was on his A game, but, his "A" game, is superb. if I were Josh, I would get far away from retail and go to college for a technical degree. lawyer, doctor, accounting, pilot or something.”
“I went in to get some CO2 for my kegerator as I had recently replaced two kegs but it was clear that the pressure was very low. Both of the people working in the store were helpful. One person got up to get the CO2 while the other worked with me to ring me out. Both were friendly and jovial and personable (interested in my Jeep, joking about the kegs...). The bottom line is it was a pleasurable experience and I left with exactly what I needed in less than 10 minutes.”
“Absolutely phenomenal experience at this Home Depot location! The staff here is top-notch, and I couldn't have asked for better assistance. Special shoutout to their millwork specialist Nicolo Schultz, who went above and beyond to help me out. His kindness and expertise made my shopping trip a breeze. Highly recommend this store for all your home improvement needs!”
“I went to this store to pick up my online order. When I got my product home there was a massive crack in it even though my box was not ruined in any way.
I went back to get it replaced or a refund. Manager Nick and associate Sarah were a huge help. They went out of their way to help me get my replacement and load the heavy fireplace into my truck. They made my multiple trips to and from Home Depot totally worth it. Thank you!”
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“We have three hardware stores in South Lyon & Martin's is the only hardware store that I frequent because they have the friendliest staff, widest selection & best prices! I high recommend Martin's Do It Best Hardware for all your hardware needs.”