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September 2023 by Sarah Trala
A few months back, I brought my 97 Expedition in for a new heater core. Right off the bat, they argued that it was unlikely and that gave me a bad taste in my mouth. It should’ve been my red flag, but when I initially called around, Cooks had the lowest estimated price with the fastest turn around. After they looked it over, they found it WAS the heater core. Shocker.When I got the truck back, things were just…off. My shifter felt goofy, like they’d messed with the linkage. My radio was just crooked enough I couldn’t get a CD in or out, so I had to pull it out and reposition it. My dashboard had chips in the coating so bare black plastic was showing. Some of the dash panels hadn’t been put back in place right so I had to take the time to slot clips back together.I was going to just let it all go, and chock it up as a lesson learned. At least my heat was working again.Until my subwoofer died. I went to an audio technician and after replacing a few other parts, we found the culprit for WHY all the other parts failed. Someone unclipped my amplifier wire and never put it back. The original clip is there, not broken or damaged, the wire popped right back in and held securely. However, I need to replace the whole wire now since it had been lying overtop a pipe and now there’s a hole melted nearly completely through it. Plus the new amp I needed because the faulty wire fried it and the countless fuses blown trying to trace the problem.No, I cannot PROVE it was Cooks. But this most recent incident, mixed with the state of my truck upon return, I can’t see myself coming back. Their prices might be decent, and turn around time acceptable, but I’d rather pay someone else a bit more and have faith they’ll do the job right.
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August 2023 by dawn cook
Not real happy that they said they could get my boyfriend car in same day to fix tire waited until end of day , but couldnt do it, we could have went elsewhere if we would have known that:(
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July 2023 by anthony ron
Requested a quote for labor with me supplying the brand new in package OEM parts. They said they don’t do that. Gave me a quote including parts but didn’t state what brand they would be or what was included. I said I didn’t expect any warranty just a fair price for fair labor. Still no. Bummer to shade a local business but this is a d*** practice to apply broadly in a small town and wounded economy where every dollar counts.
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July 2023 by Adam Arend
Only complaint is they are too busy! Great customer service and always happy with the work they did on my vehicles
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June 2023 by Dollie LaCombe
My first time here and I was totally impressed. Staff is very friendly and knowledgeable. The work is very high quality and it was completed earlier than they thought. I will definitely use them again if needed.
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May 2023 by Jodi carbary
Cooks has been so great at getting my vehicles together. Changed my brakes for a very reasonable price. They also diagnosed my transmission (needs replaced) but gave me my options and advice on the matter. Most recently they are fixing my coolant line which just broke apart while I was driving. I'm very grateful to have such a reliable mechanic in the area that I can trust. I never feel like they try to oversell me and appreciate the explanations they provide to a non car person like myself.Services: Transmission
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May 2023 by Danielle Godair
This was my first experience using cooks and was amazing. They got to my car quickly, the diagnosis of my vehicle was the most detailed I’ve ever had and they call you with prices and diagnosed problems before just going and fixing the car. Jennifer was also amazing and was able to answer any and all the questions I had. I HIGHLY recommend!Service: Auto brake repair
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May 2023 by Brian Z
The like to tell you everything that is "wrong" with your vehicle but really do not know. They charge you for repairs you do not need. I was quoted around 1400 to replace 2 actuators in the heating system. So after they did that I'm told they still need another part for an extra $600!. Also told me I needed $1600 to replace the rack in pinion Steering which was a lie. Just the lines needed it it. those cost only $100. I've heard this from other mechanics about this place but tried them anyway. That was not smart on my part.
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November 2022 by Phone Widow
They rock. Nice place really friendly. Fixed my car no problems
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October 2022 by Deborah Okarma
Thank you Cook Automotive .They have my vote they seem like a good Honest polite people there working.They do what they think is needed and does a good job that makes us happy and why we go back.
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October 2022 by David Snook
I have been taking my cars to Cook’s for several years and have nothing but great things to say. Its nice that the same folks have been there for quite a while. It also says something about how they treat employees.
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September 2022 by Norm Webster
Great customer service....took car in and was told that they were about a week backed up but Max told me he'd get in sooner if he could...they did a diagnostic test on my car...but went above what I took it in for and bled the brakes and tightened the lines and brakes work better than when I took it to them....so far I haven't had any issues with the brakes.Good place to go..highly recommend
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September 2022 by Dean C.
Our car needed and alignment and new tires. Without a second thought, we went to Cook Auto because I trust them to give me honest answers and to do great work. We have had many repairs made here and have been happy with the work and customer service. For our tires we were given a recommendation and an estimate. We scheduled and appointment and the work was done quickly. If you have the option to wait for your service, they have a comfortable and very clean waiting area.
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July 2022 by Suzanne Oumedian
Car dealer said I needed a new boot, axle replace. Cook said NOT necessary!!! Trust and LOVE this place!!!
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June 2022 by Lisa Edwards
Have used them for years, and always feel that they take care of me like family. I never feel taken advantage of for being female & not knowing about cars. They've had many opportunities to charge $$$$ for help with my cars, but often the charge is 0, or something very small! ???
