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August 2024 by Larry Shepard
Nice people, great work done. Trustworthy mechanic which is hard to find sometimes. The only downfall is they are a little pricier than other shops but overall a great place to go.
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August 2024 by Todd Pero
My daughter and I had the best experience with this business! They went ABOVE and BEYOND what they were obligated to do. Long story short, my daughters brakes went out a mile out of town and we are located 1hr+ away. We got it there and had them scheduled for repairs. After seeing how rotted out the undercarriage was, they waived the diagnosis fee AND even helped with the disposal of the car to the local scrap yard and gave the most HONEST reviews of vehicles to shop for and avoid. After only a few days of communication, this is a shop that I would travel out of my way to go to. They are such a good people and my daughter will forever be grateful how caring small town businesses can be. This place is hidden gem. Please do not hesitate to give them a chance. I'll be back one day eventually one day, but until then, I hope this review helps them, they certainly deserve it. You guys are the best! I can't wait to need you again!
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August 2024 by Ethan Kindle
My car's check engine light was on, and once I took it to them, they provided me with a detailed overview of the seal leak that had developed, and told me exactly what they were doing and how it would fix the issue at hand. For someone that is not familiar with the inner workings of an engine like myself, they were able to tell me what's what in a way that wasn't over my head. Overall, they provided me with the fix my car needed quickly, effectively, and transparently, and I will be back there should my ride require it.
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June 2024 by Gabby Hornung
Recently took my car here for the first time, and it was such a good experience. They did a very thorough check up, showed me and explained what was going on with it and offered me lots of advice and solutions. Very honest people. Also the dogs are so sweet! Will be going here again!
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June 2024 by Natalie Fisher
CANNOT recommend this shop more! We were driving up to Petosky from Ohio Friday and my dash lit up like Christmas tree with 4 warning lights! We got off the highway and found 1st Street and with 15 minutes before closing on a holiday weekend, they took mercy on us and took a look at my car! It turned out to be a computer issue, they fixed it and we were back on our way thankfully! If I lived here, this is absolutely the place I’d bring my car! They didn’t have to be so kind as to stay 45 minutes over but they did and I am so grateful! HIGHLY RECOMMEND!
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June 2024 by Hannah Hale
My mom’s car started acting up on a road trip, so we stopped here to get a diagnostic ran. Joe was super nice and caring. He explained everything upfront and said want needs to be done. 10/10 a great little place for an emergency stop.
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April 2024 by Robin Bogart
Julee is so kind and caring…. Helped me out when I had an issue with my car on my way home from work. She also gave me a lot of helpful info to keep up with my car maintenance so I can be proactive with my maintenance. So happy they came up first on my google search ?
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January 2024 by Samantha Tupper
Poor customer service to my family and friends. Rude comments made about customers behind their backs outside of the business.
Didn't want to fix issues with a vehicle part they "fixed". Simply said I'm done working on your vehicle.
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January 2024 by Haley Tupper
I recently had an unfortunate experience at 1st Street Automotive, and I feel compelled to share my dissatisfaction with the service I received.
From their poor and extremely unprofessional customer service including inappropriate conversations that were carried on and being scolded by Joe, the mechanic.
To make matters much worse, after about two months of having the radiator replaced my car started leaking antifreeze, appearing to be from the radiator. Long story short, after Julee, the owner, was dismissive and condescending, the problem was “fixed” by tightening a loose hose clamp.
The very next day after getting my car back, my car was STILL LEAKING. So I took it back up to the shop. I walked in the front door and before I even said a word, Joe looked at me and told me he was done working on my car. After putting up with their absurd customer service because I had to put my trust into someone for my automotive care, I was the one being refused their business.
I will not be back and I caution others against choosing this establishment for their automotive needs by all means.
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February 2023 by Marc Cooper
Joe did a great job on my car! And Julee is fun to work with up front!Service: General repairs & maintenance
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June 2022 by Brenda Webb
Amazing service! They did a great job and had reasonable prices for parts and labor. Joe and Julee got my car back up and running. They were up front from the start with what repairs they were going to do and happy to explain what needed to be done and why.
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March 2022 by Heather Owens
Joe the mechanic is an amazing guy. Not only does he know his trade, but is a great human. He went beyond and helped me with more then just the mechanics of my car. He explained to me in dumbed down speak so I understood. Also answered any questions I had. I didn't feel rushed out the door. Julie made me feel welcomed and didn't seem to push us out the door either. I love this place and these people.
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December 2021 by ThatGuyYouKnoww
First time customer. Amazing service, straight forward and very kind. I appreciate everything ??Services: Transmission
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October 2021 by Kala Gentry
This is the best automotive business for honest, reliable and friendly service. I highly recommend them!
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August 2021 by Joey E Mason
Very honest and friendly service. Brought my moms vehicle there with a couple questions they treated us like we had been doing business with them for years! Very good service!
