-
February 2024 by Mark Perry
Been with them for almost 10 years. I called to get a lock in price in aug of 2023 and i was a few gallons short from thier minimum so they would not give me a lock price. Then they told me there would be a tank rental fee of 100 dallars if i continued to use thier gas for the next year,so i told them to come get thier tank, that was in aug of 23,here it is February of 24 and tank still sits here after 3phone calls to come get it. Oh and they still want to charge me 100 rental fee but now they changed the story and say its for last year 2023 even though i paid 50 dallar lock in fee. Never had a gas company do this kind of stuff. Been in hvac and delt with many propane companies over 40yrs . I will not recommend this company to any of my customers. I have had other problems over the 10 years with ruud office people over the phone and other things. Just done with them..updàte after hopkins reply of 2 days ago 02 24 24 tank still sits in my front yard, worthless and last they cant even get thier own tank in a timely manner
-
February 2024 by danielle riggs
I have reached out to you several times I can't seem to get ahold of anybody, we have a tank that's been sitting in our driveway for the last 2 weeks and need to have it picked up ASAP
-
December 2023 by Whitney Danielle
I have been very pleased with the level of communication and reliability Hopkins Propane has provided to meet our propane fleet refueling needs.
-
August 2023 by Roger Kling
At this time I am looking to remove Hopkins Propane as they have a problem in their system that is leaking the propane out of the tank > I was told that they would put some device on my tank to monitor it they never did we have now lost some where around 700 gallons of gas into the air that we have to pay for time to move on I think as of today this is the second tank we have lost do to their problems and I am not paying for any more fuel from them unless they step up to bat
-
May 2023 by Amanda S.
So I was called to get my propane tank switched out, which would be free of charge other than the fact that I'd be paying for the initial 5% of gas that is already in the new tank. I took a before and after picture of my old and new tanks, and it appears I was cheated out of 10%. I didn't call about it but then I heard a coworker of mine dealt with a whole array of issues when they got their tank swapped. I wish I had called about my issue now knowing someone else had issues. I'm hoping that something like this doesn't happen again, otherwise I will look for a new provider.
-
February 2023 by Ann Marie Michael
Awesome folks doing a great job for the community. Absolutely love the faith they have !!
-
December 2022 by Linda Stone
We have been a customer for over 20 years. Their staff in office is wonderful. The service is reliable
-
November 2022 by A C.
Tried to get ahold of them half a dozen times from early Sep to late Nov for a tank refill.Multiple calls, voicemails left, and online request forms submitted from their website, all attempts remain un-responded to.Tank almost empty now. Does anyone know if they went out of business or something??I'm hoping that's what happened and their service really isn't this bad considering they sell a utility peoples lives depend on.If they are still in business and you are considering trying to use them, be warned!
-
November 2022 by Dawn Balsitis
Less than impressed with hopkins propane’s services. When we bought this house we went through them due to it being their services that were already set up. We chose to switch to a new company due to our displeasure with hopkins services. I called multiple different times to get the procedure of returning their equipment and getting a refund for what was in my account as I’m on the budget plan. I was told (with both my husband and the gentleman from the new company next to me) that once they picked up their tank and made sure it wasn’t damaged, and as long as their was less than 5% in the tank it was free to be picked up because they don’t have to drain the tank, which the gentleman from the new company said was well below 5%, and Id have my money sent out in 10 days. Today I called to ask if my check had been sent out just to be told now that it will take 4-6 weeks to have a check issued and they don’t know who would have told me 10 days because that’s never been their policy. I was also told that instead of the $459 that I had in my account they are sending me $359. So I still am getting charged $100 even though the tank was almost on 0. After talking to a manager, who not to mention rudely cut me off, my check can now be cut Friday. Just a very unpleasant company to do business with along with less than professional workers. To those with good experiences I hope it continues for you, very disappointed to say we didn’t receive the same.
-
October 2022 by Jordan Tyler
Bought a new home and received constant harassment for an outstanding bill from the previous owner who is now deceased. No communication, just put a lock on the tank and tried badgering me into paying someone else’s bill! Very unprofessional in every manner- needless to say, they will be picking up their tank ASAP as I will gladly use every other heating solution known to man before using their “services” and helping them recoup their money by paying someone else’s debt.
-
August 2022 by Robert Cardiff
I switched to Hopkins propane because they were more local than my previous supplier. In the next nine years, Hopkins ran me out of fuel twice, both times in the month of February, while I was on the keep full program. The only thing these people do is pump propane out of a large tank into a truck, and bring it to, and fill the customers tank, and they failed at that. And I had prepaid for a years worth of fuel. Hopkins propane is the most inept and unreliable group of people I have ever done business with, with no exception. If one is shopping for a propane distributor, you better look elsewhere, as these people are not dependable, period.
-
August 2022 by Allyssa Jacobusse
Very poor service, I filled my tank in February 28th ish, this will normally last til January. My tank started leaking so badly in June I lost all my gas. It was this company's products that lost my gas and they will not even fill half way for free due to there faulty products
-
June 2022 by M Land
Great company. Very responsive when I was looking for a new service, and shared a lot of information. Prices seemed fair. Could barely even get ahold of the other guys!April did my tank install and she did a great job. When I called a few weeks later with a billing question, I immediately got someone on the phone and Diane was extremely friendly and helpful.I’m looking forward to continuing to use Hopkins propane for all my needs for the foreseeable future.EDIT: Unfortunately, I needed to downgrade my review. After running out of propane TWICE this season, I called to find out that they had a hold on my account, which is why it ran out the second time. I am on the BUDGET PLAN with monthly cc charges, which Hopkins established and calculated, not me. They put a hold on my account with no notification. In addition, the last fill was charged at $0.20/gallon more than my supposed "max" charge, which is over $80 more in total. I can't recommend anymore due to poor calculations, lack of communication about account changes, and adjustments to the rate without notice. I left a second star for the ease of the install per my original review, but a lot of companies do well to sell you at first! We are moving on from Hopkins Propane.
-
May 2022 by L S
Hopkins Propane provides exceptional customer service. Quick response on set-up and delivery of propane. Every person from call center to final set up and delivery has been professional, courteous and prompt. Larry was here today with several obstacles that could have prevented our tank set. He went above and beyond expectations for set up from temporary to permanent spot for our tank. I definitely recommend Hopkins Propane for your propane needs!
-
July 2021 by Chris B.
We brought a 30 pound tank off of our RV to have it filled here. They were friendly, helpful, and had the tank filled and ready to go in less than 10 minutes. At $22 for a fill, I also really appreciate the value. I would absolutely use this company again and would recommend them to anyone I know.
