HomeTown Pharmacy has garnered mixed reviews from its customers. Many appreciate the store's cleanliness and friendly atmosphere, especially at the Shelby location, where staff members are often described as helpful and professional. Customers have noted that their prescriptions are usually filled correctly and on time, with staff being proactive in addressing any issues that arise. However, some reviews highlight concerns about service inconsistency. While some employees are praised for their friendliness, others have been reported as rude or unprofessional. Additionally, there have been complaints regarding communication about medication changes. Customers expressed dissatisfaction when they received prescriptions that looked different without proper notification, leading to concerns about safety and medication management. Despite these challenges, many customers recommend HomeTown Pharmacy for its positive experiences, especially at the Shelby location, where staff have been noted for their patience and dedication to resolving prescription issues. Overall, while there are areas for improvement in customer service and communication, the pharmacy has a solid reputation for providing necessary services and maintaining a clean and welcoming environment.
Love this store! Mixed feelings on the service. One employee was friendly and helpful. One was borderline rude. When you don't have enough staff for front store cashier, at least be courteous and friendly to customers.
March 2024
Excellent customer service and delivery. Prices are very fair.
October 2023
Lots to look at while waiting for the prescriptions. Always a treat for my dog at the drive thru.
