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February 2024 by Kelly T.
No customer service at all. Everything was scattered and difficult to find anything. I only found two helpful employees. The rest of them acted like I was interfering with their work yet they don't realize that customer is the reason for their work and I won't be back
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January 2024 by Melissa M.
Meh. I came the first time to look at flooring since I needed something asap. Getting someone to help was pretty difficult, but eventually a younger guy came to help and was really nice. They let you buy samples for 5 bucks each which is okay except they don't label what they are, so you basically have to return to the store AGAIN to get the item in person instead of ordering online unless you want to just guess. I did decide to come back and purchase it in store. Again, I had to track down someone. There were about 5 employees socializing and ignoring me but I found another employee finally who was clearly very stressed since she was doing all the work. She was able to get someone to help me load the flooring on a cart. I would think that most people need help with this since flooring can be very heavy, but when I asked if they could help load the items into the car they looked at me like I was a total idiot. Is this not a common request?! Also, they made me push the items to the front register (this is not a small store btw) to pay but then told me they would load the items in the back bay. So why not have people check you out in the back?! The woman working at the front cashier was honestly pretty unfriendly and I felt bad she had to leave her work to walk the items to the back of the store because apparently no one else could help her out? The system here is not efficient at all. Oh, and I know they can't of anything about this but there is hardly any parking since they share a lot with a very popular gym.
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November 2023 by Ricky G.
I've been buying from this place for the last 7 years and it has going down hill faster then Lindsay Von (professional downhill skier) in the Olympics. Pricing is compatible to its quality and middle of the road for budget purposes. I personally only use their grout for ceramic and porcelain tile because it's texture and consistency are the best. The website, their customer service, and email instructions are absolutely terrible (insert Charles Barkleys terrible here) I've been here 4 times lately, and three of them I could not get a shopping cart because there were none available. Trying to find someone in the store, to help you, is nearly impossible, and there is usually only one cashier at best with long lines. In my last experience today, my wife checked me in for curbside at 12:35. I waited 40 minutes and no one came, and I walked in the store and told the cashier. She told me I needed to pull in the back of the store, with these instructions were never mentioned in the email, and there are no signs of front to tell you this. I gave her my order number and she said they would have it ready. Just pull around to the back. When I pull around to the back I parked and I waited another 40 minutes. I finally walked in and they pulled my order and told me it would be a few more minutes. The curbside pick up option here is very confusing and they do not give you any directions or assistance and how to pick up your product. To be honest with you, I didn't really make a big deal of it, because I was not feeling good, and I was sitting here catching a break while on my heated seats, nursing my back injury. If you're looking for a fair price, and a good quality of ceramic, porcelain, or Marvel, this place has that. Do not expect customer service though. I personally prefer lumber liquidators for any vinyl or plank, flooring, or hardwood flooring. They are much smaller, but don't let their options. Cool you and their customer service is five stars compared to what you get here Zero. Lastly, I recommend coming here in person versus looking online. There have been numerous times where I have been here in the product. In-store are not shown on the website and do not come up. So if you're looking on the website, you will not see everything. The store has to offer.
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October 2023 by Shahin Carlos
Everything was excellent except customer service sucks this place
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September 2023 by Mark Kenney
Great place! I always refer clients here and even though it sometimes takes a while to get help, it's well worth it in the end
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September 2023 by Rosanna Gojcaj
Tristan is amazing and very knowledgeable! This company is lucky to have him!
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September 2023 by Anita Toma
PLEASE DO NOT COME HERE FOR BUSINESS. THEIR DELIVERY FEE IS GRUESOME AND DO NOT MAKE THEIR CUSTOMERS AWARE OF THE INSANE CHARGES. My parents both speak little to no english and came here to purchase some tiles. The tiles that we ordered were delivered to our house by the company, we as a family decided that we were not going to install the new tiles anymore and loaded them back up in the car to return back to the store, needless to say none of the boxes were ever opened, touched or broken. All products delivered to our residence were in their boxes in the same condition they were brought to us. While awaiting the refund, my parents were told they were not not going to receive $352.80 of their money back because that was just the delivery fee. I looked back at the first receipt and was completely shocked that my parents who speak no english were unaware that they just paid $1082.00 for tiles and a massive delivery fee. I had a vehicle delivered to my home cheaper then these tiles were delivered to us. We live approx. 5 miles from this company, i have absolutely no idea as to how they quote their delivery charges but we are NOT hours away nor were they heavy tiles. The fact that they charge that much and refuse to return it is absolutely absurd, we really wanted to install the tiles but it was not what we as a family decided to do, and I was extremely upset that my parents were completely unaware of these charges because there was no way we would have agreed to have them shipped to the home by this company, they are not far and we would have simply picked them up ourselves, the same way we loaded them in our vehicle with zero issues and brought them back to the store. Extremely unhappy with this service.
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September 2023 by Chris McDonald
The selections on tile and flooring is expansive! You must come here with an idea in mind. Otherwise, you'll find yourself exploring and exploring!The staff was very insightful and offered recommendations after learning what my objectives and plans.Clearance items are of great quality. I recommend looking at those options as well. Prices are market rate. I highly recommend this place as a 1 stop shop for your flooring and wall needs!
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September 2023 by Anita T.
DO NOT COME HERE FOR BUSINESS. THEIR DELIVERY FEE IS GRUESOME AND DO NOT MAKE THEIR CUSTOMERS AWARE OF THE INSANE CHARGES. My parents both speak little to no english and came here to purchase some tiles. The tiles that we ordered were delivered to our house by the company, we as a family decided that we were not going to install the new tiles anymore and loaded them back up in the car to return back to the store, needless to say none of the boxes were ever opened, touched or broken. All products delivered to our residence were in their boxes in the same condition they were brought to us. While awaiting the refund, my parents were told they were not not going to receive $352.80 of their money back because that was just the delivery fee. I looked back at the first receipt and was completely shocked that my parents who speak no english were unaware that they just paid $1082.00 for tiles and delivery. We live approx. 5 miles from this company. The fact that they charge that much and refuse to return it is absolutely absurd and disgusting behavior. Horrible business and disgusting fees.
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August 2023 by Ravi Singh
Huge and excellent collection of tiles, one stop shop for all the wall/floor needs - tiles, stones, woods, vinyl, laminate, decorative fixtures and more. Free designers help to design, select and visualize the combination of tiles for the wall/floor.
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August 2023 by Jacen
Excellent selection of flooring and more! Good service, but pricey products, however the quality of their offered products is excellent.Parking however is a pain, the gym next door is a huge problem. The gym rats take over the area and do not even care, they will run you down if you're in their way of getting a parking spot.
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June 2023 by Tracey
What a joke! Trying to place online order and site won’t accept my credit card, try a second card and still won’t accept. I call customer service and they swear it’s my card or I’m typing in wrong number, however, my number auto populates AND I placed three Amazon orders AFTER the F&D site would not accept card…..so much for the brain trust at floor & decor without an ounce of critical thinking capabilities! I found product on Amazon, who does process orders!
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May 2023 by Steven Jones
Go here and talk to Tristan! He WILL take great care of you and all you Floor & Decor needs. The problem I had today was solved with a high regard to me and even more due diligence. I am IMPRESSED and a permanent Floor & Decor customer.
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May 2023 by metal693
Purchased $1000 worth of tiles and when I got home I found 2 boxes of broken tiles. Called the store and was told they dont return broken tiles. They sell broken tiles to customers but they dont return them?
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May 2023 by Mike Juras
Wow! Amazing selection. Service was a little iffy. But well worth the trip!
