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November 2023 by Paul K.
On October 27, 2023, we purchased a 2014 F-150 from Dream Auto Group in Shelby Township, MI. The sales team was initially phenomenal. They answered all my questions (I thought truthfully) and were extremely responsive. To be honest, they wouldn't leave us alone. However, after agreeing on the price and completing the necessary documents, the financing and warranty suddenly changed. We were charged double for what we were told we would qualify for due to it being "purchased out of state." The warranty we originally agreed to, and received documentation for, was switched to one that the bank financing us provided citing it was "was way better" than the one they initially offered us. The salesman said, "You have my word of honor, this one is twice as good as the one we talked about and on my child's eyes, is the best warranty we can offer you." The truck was delivered to Texas on November 2nd. After they pulled the truck off the trailer it was obvious the vehicle was not as the dealership described. We climbed into the truck and started it only to find a dashboard full of warning indicators and an emergency brake that was stuck/broken. We then had to transfer the vehicle to a local Ford dealership. While they were evaluating the vehicle, we made multiple (10+ over 4 days) attempts were made to contact the dealership, sales team and general manager. Suddenly, the team that was contacting me 40+ times a day had zero time for us. The exact words of our local Ford service writer were, "I cannot believe they sold you this truck." We received a quote for $5,700 and were told the warranty company would only cover about 65% of it. Further attempts to contact the Dream Auto Group, our salesman Keith Moore and the General Manager, Rafi Hami, were unsuccessful. Finally, Friday, November 3rd, Keith responded, and I outlined our situation thus far. We then forwarded him the estimate along with what the warranty company was going to cover, and he stated all this information was being sent to the General Manager, Rafi, who we should be hearing from. It is now November 8th, and no one at the dealership is accepting our calls. We have contacted an attorney and the Attorney General's Office of Michigan.On another note, the service writer and his technicians believe strongly that there has been some sort of tampering with the odometer since the mileage report on the CarFax report from 6/15/21 is only 100 miles from the delivered mileage reading on November 2, 2023. We don't understand how a vehicle could need almost $6k worth of repairs if it hasn't been driven in over two years. Unable to reach anyone at the business for 6 days now. Update, the warranty was CANCELLED, despite checking with Keith TWICE that the truck qualified. Truck did not qualify and now warranty is gone too.
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August 2023 by Holli W.
Not one good intention from this place. I know I have shitty credit. I don't need to be told. Having Keith run my stuff and come back with a price. I asked what else would be needed to reduce the monthly payment. Instead of answering my question, he decided to "educate me" on finances and insult me with a Ford edge stating he knew it wasn't my dream car. Did I ask? Nope. He just assumed. After a heated phone call of my dissatisfaction he advised me that he talked with the owners and told them they would not doing business with me no matter the communication with them. Did Keith not realize he lost my business after that call? Did he feel he needed to tell me this because he wanted the last word? Unbelievably unprofessional and Keith is in no way educated enough to be a finance manager. Yes you can get anyone into a car. But at what cost? The businesses reputation? Stay away and take note of all their reviews.
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March 2022 by Dom P.
You can always tell someone is untrustworthy when they change their name. I sent an inquiry on eBay about a car and within minutes my phone was being blown up by someone who said their name was Addison. I called the dealership and spoke to someone named Rita and asked for the owners name and was told they do not give out that information. Folks these are the red flags associated with the lowest form of sales organizations. People that hide, the manager is not in. Let me take your number and I will have someone call you spells SCUMBAG! I will take it up with eBay that they gave my number to this bottom feeder, but do yourself a favor and read the other reviews... They are not to be trusted. They call themselves Dream Auto Group now because of the bad reviews as Dream Auto Sales... If you do business with these folk it will be Dream Auto Nightmare for you..
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January 2022 by Melissa M.
The guy who answered the phone was literally the rudest person I ever spoke to in my whole life. I called to see about test driving one of their cars and said that if I was to purchase I had $2,500 to put down. He told me that I needed either full coverage insurance or an approved credit app to test drive. So I said I'd call my insurance company and have them change my PLPD to full coverage since that was what I'd need when I opened a car loan anyway. He said "Sweetheart, why would you start a policy just to do a test drive." I explained, I have a policy already, I'll just up the insurance to full coverage, why would I want an approved line of credit with you if I don't end up wanting the car?!? He got extremely angry and told me it sounded like I didn't know how I was going to pay for this car, he said even with $2000 in my pocket I still had a long way to go before I could afford the car I was looking at (which was only $11,000), and told me to find another Jeep. I would never give my money to someone so disrespectful. I then went to research more of their reviews and found multiple others who have had similar issues with the place, as well as reviews stating that they were sold bad cars. (BTW I went on to purchase a $28,000 Jeep. Paying for theirs was never an issue. Their policies and the way they treat people are.)
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October 2021 by Daphne Smith
I expressed interest in a jeep with John he said it was available and took my social security number pulled my credit and sent my information to a catholic credit union I called 2 days later and Anthony answered saying he was in process of selling jeep. After I told him I was buying jeep through John he told me ok he didnt know I messaged and called several times no reply then saw the add for the jeep marked sold no phone calls no reply just pulled my credit took my information and lead me to believe they were working on getting the jeep ready for me
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May 2021 by Jerry Jackson
Good attitude, cars should be tuned up before selling...offered $ for parts.
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May 2021 by Guillermo Nino
They make it easy to buy a car. Car fax is available.
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April 2021 by Jeff Parks
Great people , Great place to do Business.
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March 2021 by Al Y.
I drove over an hour to come look at a Focus ST that looked immaculate on their website. I even called before to let them know that I was coming. I got there and waited 15 minutes to be told "yeah the cars in the back, go take a look at it and I'll be there in a few minutes" by the owner. The car was not at all as it looked in pictures. Over the next 20 minutes I was walked past several times without having a word said to me. Eventually I asked him to get the key to start it and without even looking back at me he just says "yeah" and keeps walking. Once I get the key and he disappears again, another half an hour goes by of him just walking past me several times and not saying a word. Eventually I give up on trying to have any interaction with a salesman who obviously cant be bothered to sell me the car, and leave. Dont bother wasting your time at this "dealership".
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February 2021 by Alif Muhsin
Found the car on Truecar website via credit karma. They have very nice cars and very nice prices. And more importantly extremely nice financing. The credit union that works closely with this dealership is second to none. I did all of the financing on my phone and the credit union even gave me a free savings account and put $20 in it on the house. If you see a car that you like at Dream Auto, buy it. You will be very satisfied.
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September 2020 by Zoe V.
Rafi sold my daughter a Dodge Charger that has 1,700 in front end repairs the swing arms, ball joints, the boots, etc, which was not disclosed to her when they sold her the car. Called the warranty company, they stated Dream Auto let them know they were already notified of front end issues and will not cover the repairs. At this point we figure just pay for the repairs and be done with it. It gets better the car was 8,995 and my daughter trade in her paid off car and they gave her 3,500. How in the world does she owe 17,000RUN FROM THIS SHADY DEALERSHIP!!!!!!!!
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May 2020 by tonya hartzler
I bought my daughter a 2017 Ford Escape here last fall and had nothing but a fabulous experience. They accommodated all my questions and needs.
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February 2020 by Nathan R.
They have nice cars, but they're wayyyy over priced. A 2010 v6 mustang costs like $6,000-7000 but here, it's $9000. They over charge severely. I won't spend more money than I have to. 2 thousand dollars over priced says KBB.
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January 2020 by Nick
Bought a used car and it had a ton of problems that the shop owner was hiding. Had a broken head gasket and had coolant leaking into one of the cylinders but when I looked at it he put engine honey in the engine for the appearance of everything being fine. Stereotypical used car salesman don't get ripped off and go somewhere else.
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November 2019 by Samer aljorani
Let me make one thing clear this place is not friendly. so rude and un professional. This is an absolute WORST place and trust me all the good reviews are definitely FAKE. stay away from this scammers.
