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August 2023 by Andy W.
Terrible experience buying a car here. When i decided not to purchase the car, was treated extremely poor by Jim Braat, salesman. Very fake nice throughout the process (but would take multiple times to get any response) until we could no longer wait for the car and purchased elsewhere. Then the hostile emails started. I can't speak for the dealership, but if they allow this tactic, I would stay clear.
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July 2023 by Joseph Ier B.
They do not answer their phones! Website says open till 6pm yet from 4:30 till 6pm, nobody answers your calls!
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April 2023 by Vanessa L.
Aaron White sold me a 2017 Chevrolet Malibu I only had it for a year and three months. My car started leaking water on the drivers side and inside of the trunk where the spare tire is while it was thunder storming outside. The car fax report DID NOT show that this vehicle had any leaking issues! I called Cole Krum Chevrolet in schoolcraft because that's where I purchased it from, I have a three year warranty and NO ONE FIXED THE PROBLEM I was told they didn't see anything leaking. I have SEVERAL VIDEOS AND PICTURES that I showed to every auto shop that I've brought my car in to see including the service center at Cole Krum Chevrolet in schoolcraft. I HAVE EVERY RECEIPT THAT SHOWS WHY I BROUGT MY CAR IN WITH THE VIDEOS BEING SAVED ON FILE OF WATER LEAKING INTO MY CAR WHILE IT RAINED. I've been trying to get this issue resolved and to see what is causing my vehicle to leak water while it's raining outside and while I'm driving but it has been a fail every time. Some auto shops told me my car could be a LEMON. The managers lied and said someone will fix it and they have not. THEY'RE VERY untrustworthy!!!!!!!! I wouldn't recommend anyone going to this car lot to purchase a vehicle EVER.
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January 2023 by Tom L.
$162 for oil change and tire rotation. The most I have ever paid. Free coffee in the waiting area and the girl behind the desk was every nice.
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June 2022 by James H.
I had been going to this dealership for service for over three years. Oil changes and tire rotations regularly. Recently on a long trip my front brakes started grinding and had to be replaced. My regular dealership never mentioned that my brakes were getting worn. The problem I am writing about is their lack of communication. When I returned from my trip I contacted the service manager to find out why a brake job wasn't recommended. The service manager said he would look into it and get back to me. He never called back so I called him but had to leave numerous messages. I then called the general manager and left a voice mail asking him to call me. Nothing no calls from Cole Krum at all. Terrible service so now I go somewhere else.
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December 2021 by Sydney A.
Over Christmas weekend my car had check engine light came on , we were stranded in Kalamazoo and so wait for Monday to roll around call this dealer and they got us in as soon as possible that day but thing was we go there my car sat in the bay for hour an half before going back to go get looked at. So anyway we the day before we go the car code read. They said was the turbo sensor. Okay cool we know it's we need fixed but no not the case lady we dealt with Kelsee nice lady but she should not work there don't know the hell she was talking about . So me and man are sitting there letting her talk but quote she says " I think you will be okay to drive home" . First off we told them we live across the state it's like 187 miles we have to drive to get home. She obviously could tell we were get mad so she went to get the guys out the back they cleared the engine light. I just would not recommend this place everyone not as friendly as they say it is but if you need to get in fast then yes good place to go but no thanks
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October 2021 by Sara H.
Happy as can be. I actually ended up here totally by accident after having a terrible experience at another Chevy dealership nearby and calling Cole-Krum thinking (oops!) that it was the other one. Their used car manager was the one who answered my call, and he treated me with absolute respect, despite the fact that I was telling him all about my horrific experience as if it happened at this dealership, before we figured out that I'd actually gone to the dealership in another town close by. To make a long story short, he more than made up for the experience I'd had elsewhere, and he made the entire buying process an absolute breeze from start to finish. He connected me with Jim in new sales, and it's been the most fantastic process. Jim was very upfront with the timing around when my car would arrive, he kept me constantly updated, and he went so far as to actually deliver my car to my house and pick up my trade-in. Absolute gem to work with. In the end, I'm just happy I called them by accident, and I'm happy I gave them my business. The other dealership lost out!
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October 2020 by Jan P.
Well I responded to your message to call and speak with a customer service representative. I called on October 1 and 2. I had to leave a message and guess what? No one returned my call.
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September 2020 by David Arevalo
Whenever you buy a used car, look at the tires...i mean the WHOLE tire...look to see if the tire has a PLUG in it.For the one I bought it has one that was over looked!
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January 2020 by Justin M.
I loved this dealership at first. Made my second truck purchase there last spring. Long story short, these guys fell through on several promises. My purchase was to include leather installation and a spray-in bed liner. My sales person had an accident and was gone for several months. During that time, nobody contacted me! My leather seats had been ordered, yet nobody would return my call. I had to physically go to the dealership to see what was going on. This is when they told me I owe them $1,000, which was money they were to apply to my down payment. I had never intended to put money down. I had shook hands, made the deal, and drove away with the truck. Now, my sales person acts like they don't know anything. So, they send back my leather seats to cancel out my false debt! Then they agree to do the bed liner, but they never followed through with the scheduling. Now I am stuck with a truck that I'm not even happy with. Completely disappointed in Cole-Krum, and I feel like I was 100% scammed and ripped off. I'm not one to get online and write bad reviews... But, stay away from this place! They'll do anything for a sale, and customer loyalty means nothing to them!
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January 2020 by george haas
Very friendly and helpful !
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December 2019 by Erin D.
Good service, reliable, communicate well overall. Nice waiting area if you are needing to wait for your vehicle.
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December 2018 by Medina A.
My car broke down on a Thursday night and after calling over 5 different dealerships, Cole Krum was the only one willing to take me immediately. Andrea in appointments was able to get T&J towing to come pick my car up immediately and handled the whole situation so kindly. In my moments of distress, she was so calm and encouraging and really gave me support that things were going to get taken care of. The next day they call me with a diagnosis that I was indeed in need of a new transmission. I spent days researching different options at multiple dealerships and shops but no one was able to give me a deal like Cole Krum. Greg in the service department took great care of me. He answered the hundreds of questions I had and spoke to me with a lot of patience. By far the best and most amazing customer service I have ever received was from Tracy in sales. I was exploring my options of doing a trade in and she gave me the most thorough answers and treated me with the utmost respect. She was honest and I could tell that she really wanted what was best for me. Ben in service also came out to jumpstart my car and delivered a world-class customer service experience. All of these employees deserve nothing but the best. I would highly recommend Cole Krum for any needs.
