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March 2024 by Ali G.
If I could give this Verizon a 0 I would. Summer of 2023 I went here to get a new phone and made sure to tell them I only wanted to get my pictures off. The sales associate had me wait for hours and eventually gave me a hdmi cord to transfer my files when there was a simpler way. Even though the phone account was opened in my name, I never had access to my account and my network was based out of Grand Rapids. I was suppose to have a full package and my phone never received these things. The phone I received was a copy of a different phone that they used to make money off me and control me. I went to this location later on only for them to tell me they couldnt access my account and gave me a fake help line number then shut off the lights. I'm now out 3,000 grand and have a useless Galaxy S23
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February 2024 by James Scarbrough
Very nice and professional. Did exactly what I would expect from a customer like me who is not wanting to asked to be sold a whole lot of upgrades....etc. I went in there with what I wanted and was given exactly that without any hassle. Thank you so much!!!!!!
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February 2024 by Lynn Wallis
Krystle was efficient and made the transaction of stitching phones seamless.
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February 2024 by Roger Kamper
Very excellent job helpful she was very knowledgeable about what she was doing and all in all a excellent experience thank you.
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February 2024 by Hannah Cleary-Carlson
Helped me very well
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December 2023 by Darcy Lichlyter
Excellent shopping experience with Shelby (5 star service) in Sault St. Marie. Four stars for inaccurate stocking represented on the web site. All Verizons do this apparently and it's very inefficient for shoppers. To my fellow shoppers, call before you go to inquire about item availability.
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December 2023 by Kendra Lund
Excellent customer service! It was very busy in the store, yet she took care of my phone issues quickly and efficiently.
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November 2023 by Brianne Fournier
Krystle is a rockstar!! Best customer service ever! Great asset to Verizon! She was extremely knowledgeable, friendly and very patient with helping my husband & I with a very complicated issue that ended up being time consuming. She never gave up. She went above and beyond to take care of us. Thank you for all of your help, Kristen!
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November 2023 by Al Boulley
Krystle was super diligent at getting my number ported successfully -AND- on a new phone!! I could tell she’s dealt with the process many many times and I am thankful for her expertise.
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November 2023 by OceanLifeisKool
Raymond tried all he could to help me fix an issue with my phone not receiving calls. He was friendly and quick to help! As well as the other ladies who were working. Thank you.
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October 2023 by Albert “Marcel” Fuller
Raymond made sure I had my iPhone 15 Pro Max by the end of the week! I called their store looking for one last weekend, he called me Monday with news saying he could get the phone shipped to their store. And today I got a call saying it arrived. Raymond was very helpful and went out of his way to make sure I got my phone very quickly instead of waiting until October.
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October 2023 by Brian Truman
Krystle was great to work with, very knowledgeable & got me in and out very quick. I had a very short time line and she got everything done in record time!
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October 2023 by Mike VanderKooi
She was very personal there was nobody else in the store. We chatted for about five minutes. Nice gal.
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October 2023 by Xtreme Gaming
Raymond made sure I had my iPhone 15 Pro Max by the end of the week! I called their store looking for one last weekend, he called me Monday with news saying he could get the phone shipped to their store. And today I got a call saying it arrived. Raymond was very helpful and went out of his way to make sure I got my phone very quickly instead of waiting until October.
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September 2023 by Duane Leazier
Went to verizon wireless today in sault ste.marie,mi.and bought a new galaxy A7 tablet,an extra wireless magneyic battery and a wireless headset.Shelby took care of my needs updated my phone and set up my new galaxy A7 tabletand all in all it was just a great experience.Duane