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November 2023 by Pb “Pb86”
By far worst dealership I've ever worked with, called for concerns on vehicle in August couldn't get it in till late October, once in told work that needed to be done wasn't covered under warranty because it expired 2 weeks before, employees didn't notify customer of this, several other dealerships said they could have notified and made sure repairs where covered under warranty. Also offered $4000 less on trade in than two other ford dealerships. Rather drive 4 hours to have work done than locally. Do not recommend for anyone!
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October 2023 by Teresa Pietrangelo
We brought our Ford Edge in for steering difficulties. Not only was that problem fixed, but they also noticed we needed work on our tie rods! A great catch which saved us from more costly repairs later on. Thank you, Soo Motors!
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October 2023 by Kmaster41 Lego
Waited 7 months to have recall fixed. Often rudely treated until the customer service staff changed. The new staff have treated me very nicely and I was content with their professional behavior. Was happy with the fix once it was made.
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October 2023 by Henry Oldham
Service took care of 3 recalls, and did a partial rebuild of steering sys. All are working very well at this time. Service writer and personnel that I interacted with were very friendly and helpful.Only issue, I reported problems and banging coming from beneath the truck. This was not found or repaired, found to be a missing bottom bolt on one front shock. Wished it had been found on inspection, repair, or alignment of frontend.Would use them again.
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October 2023 by Sue Chandler
The lady, in service area, who waited on us was very rude. Didn't listen to what we were saying with what was wrong with the car. Very shirt attitude with me. Hope she has a class in customer service. And I don't have to deal with her again
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September 2023 by Gary Hargis
Soo Ford dealer is top notch for services. I will go back to them anytime. They dianosed and solved a serious problem with my truck very well.Thank you Soo Motors Ford for the excellent treatment and service experience.
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August 2023 by Eric Black
We are in town visiting, towing a large 5th wheel trailer and are scheduled to leave today. The check engine light came on last night on our new truck. I showed up at the dealership this morning right when they opened. I asked the young lady in the service office if there was anyone who could simply check the code and tell me if it was safe to tow. In her very unmotivated, uncaring tone she simply said "I don't have anyone available." I asked, "So no one can take 2 minutes to check the error code?" Her response "Our next appointment is September 28th. I don't have anyone available. That's just our schedule."I then asked if there was a service manager available and her response was the same "I don't have anyone available."The customer service in the service department is non-existent. If we lived here we'd drive over to the dealership in Canada for service before ever bringing our truck here.
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August 2023 by stephanie gordon
just wanted to share my experience. my vehicle needed a new motor , it was under warranty and they got me scheduled quick and i was given a vehicle to use while mine was being worked on. i would def recommend soo motors!
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August 2023 by Todd St. Louis
Very friendly staff. Was kept informed on what was required to fix our truck and the prices were very reasonable. Would definitely recommend Soo Motors
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August 2023 by Leanne Deuman
I had my car serviced and could not be more pleased with the work. The staff was very nice and helpful. Couldn’t recommend more highly
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August 2023 by Lynn Kukanza
Appointments were easily available, waiting area is nice with wifi to use, and team is friendly and helpful. Service was completed in the time promised.
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July 2023 by Eric Henricks
Excellent staff, quality service, and great communication. Service manager is top notch and repair technicians are very knowledgeable and thorough. Very impressed with my experience at Soo Motors and I don’t make this claim lightly. Highly recommend!
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July 2023 by tyler fullerton
Worst service I've ever had left a me stranded only needing couple quarts of Trans oil added after lines where changed under warranty also left me standing at counter didn't seem like the cared
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June 2023 by Bob M
Great experience purchasing and upgrading my new Bronco with Soo Motors. I live out of state but have family in MI and Soo Motors had the right Bronco at the right price for me so I did a long-distance sales deal and flew up to take delivery, visiting family along the way back home. I worked with Dave and Bob in sales and finance and with Sandee and Jo Jo in service and parts. The sales process was simple and uncomplicated with no surprises. The upgrading process was easy with Jo Jo ordering most of the parts and receiving the few that I ordered myself to be sent directly to the shop. The technician did a very thorough job with the upgrades and I couldn't be happier. I'd highly recommend Soo Motors.
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June 2023 by Kyle
Miranda and Bob were very helpful. What an easy and honest buying experience. Working with Miranda was great, no pressure or hassles. Definitely recommend buying your next car here!Update: service department here is great. They always take care of me. Highly recommend