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January 2024 by Kate TerHaar
Friendly and knowledgable
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December 2023 by Michael
Had my belt for dryer
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November 2023 by Allison C.
I had a great experience with Pete's today, as our washing machine has been on the fritz and sounded like we needed new bearings. I was able to schedule a service tech to come out to assess our washer and provide a quote. He was very helpful at making sure he could come at a time that would work for us, and was very courteous the whole time he was in my home. As a woman , I usually feel trepidatious to have strange men in my home but didn't feel any type of unease throughout. He was able to assess the machine and verified our evaluation to be correct, that it would cost more to fix it than it would to replace it. I appreciated his insight as he recommended various products and brands to look into and discussed pricing of both new and used units with me. Overall, I would 100% use Pete's again for repair services and I'll be looking into their appliances after receiving great care today.
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November 2023 by L J
Pete’s appliances staff has been polite and professional. Great service from purchase to install. They even gave a recommendation for a responsive plumber, unfortunately that plumber charged outrageous hourly ($300/hr to switch out new faucets).Dishwasher is in and working correctly. They even took the old dishwasher(s).Service: Household appliance installation
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October 2023 by Gwen M.
Called Pete's for a fridge that was freezing everything. Had my mother at my house for the first service call. She said they determined what wrong in less than 15 minutes. I was pretty impressed that they could determine that so quickly. The "technician" called me to let me know I needed a control for my fridge and said he'd call when he got back to the office to let me know how much it would be. Looked at the receipt he left when I got home and it said I needed a control. The next day, someone from the office called to let me know the fridge needed a control and a thermometer. I was a bit confused about the thermometer. Waited a week for them to come back. Had my son at the house this time. They came, put the parts in (or maybe they didn't?? My son wasn't staring over the guy's shoulder.) I was so relieved that I could finally buy some groceries and not have them freeze! Bought groceries on my way home work and put them in the fridge. The next day, they were ALL frozen! Called to see if I could get a technician to come out again, because I had company coming for a funeral that weekend. I was told there was NO way that could happen. Schedules were full. The "technician," however, did offer to come out a put a thermometer in the fridge to see if it was too cold. Obviously it was too cold! It froze all of my groceries! Of course, that would be another week away. If I owned a company, I would make a trip to a customer at the end of my day or send an employee. I guess a customer isn't that important to them. Quite honestly, I don't think the gentleman who came here had a clue what he was doing. I'm never using this company again! While on the phone with the "technician," he asked me what I was going to do. I told him I was going to buy a new fridge. He asked me where I was going to buy it. I know his next statement was going to be that they sell refrigerators. I saved him the embarrassment of having to tell him I will never spend another penny at his company. I'd rather use coolers! Very poor customer service!!
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October 2023 by Caitlin Boyer Hardy
Our fridge broke on a Friday and were gonna find much better prices on a short notice from them than from Marketplace or anywhere. Their selection was pretty good for a small appliance store, with a wide range of prices. I think anyone could find something to fit them there. They also were really good about giving us info on discounts with the local electric company and things like that.Their soonest delivery date was the following Wednesday, so I went ahead and paid for that and then said I would see if I could get someone to move it sooner than that. The owner gave me her personal number to text her, and was super flexible and responsive when I contacted her over the weekend for self pickup. She also immediately refunded me the delivery fee! Great professionalism and A+ customer service. Will go back for other appliance needs in the future.
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September 2023 by General Caeser
Very nice people. It's a small town store so don't expect to see the kind of prices you'll see at the big box stores as you'll spend a good 20-30% more for the same thing but if you're looking for that friendly, small town, personal touch experience, this place is A+Service: Stove, cooktop & oven repair
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July 2023 by Gerald Covert
Great people. Great Service..This is where you go for appliances and service.
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February 2023 by James Montero
Great customer service! From answering the phone to setting an appointment to coming out and doing the repairs. They were on time for the appointment and repaired our oven quickly. They had to order a part for our dishwasher and within a few days they had the part and immediately called back to set up an appointment to finish the repairs. I would strongly recommend Pete’s Appliances for any type of service.Services: Oven repair
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January 2023 by Bob Bonte
Nice to actually have a appliance store that has a worthy service department. With a friendly reliable staff you can't go wrong.
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January 2023 by Brian Boyd
Great service, friendly staff, quick delivery and installation of W/D.
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December 2022 by Kevin Riley
Great staff, willing to listen and come up with the best solution. Great and friendly. Ordered our appliances and had them right away. Give them a shot, you won't be sorry. Local business and your money doesn't go to the "Big Box" stores!
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November 2022 by Colleen Sparks
Great customer service. Good prices. Check out Pete's for all your appliance needs.
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November 2022 by Roger Malette
Rebuilt old appliance at my request. Very pleased with service & results.
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October 2022 by tarunpreetkaur433
Called in from Canada & the gentleman was courteous to suggest what could possibly be wrong with my machine when they already know I can’t give them business because they are based in same city but across the border. Appreciate the help & hence the review :)
