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November 2023 by Colleen Caron
A+ customer service from start to finish. I had been looking for a 2024 Santa Cruz for approximately 6 weeks. I made one phone call to them, arrived at the dealership to find the car sitting at the front door waiting for me to take for a test drive. Told Jacob if he could make the deal work, I would make the purchase today if they sold cars on Saturday. In no time I was leaving the dealership in my new Santa Cruz. Very friendly & polite staff. Highly recommend the folks at Fernelius Hyundai!
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November 2023 by Barbara Rayburn
We’ve been purchasing cars for a very long time now and can honestly say we’ve never been treated the way we were at Fernelius Hyundai at the Soo facility. It wasn’t just the salesman Jacob that was fantastic but the entire staff. They gave above and beyond 100% to the purchase of our new car. We really appreciate the thorough, fast and complete service we received and will definitely recommend them to others. A huge thank you to not only Jacob but the entire staff.
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October 2023 by Donna Gaham
Our salesperson is Nora. She is so very awesome! She was quick to respond to our emails before the SUVY arrived, and very patient in explaining all the bells and whistles that came with our new Palisade. She assured us that we can call or stop into the dealership anytime should we have any questions or need assistance.This was our 1st encounter with a Hyundai vehicle/dealership. It’s a really good feeling when we can walk away after the sale and feel very positive that there are competent associates we can count on in the future.So great job Fernelius Sault Sainte Marie!!! We were very impressed with each associate we had the pleasure to meet!!
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September 2023 by Cynthia Losey
I was very satisfied with Nora. She was actually interested in selling me a car. She also brought me my new car! Absolutely great to work with!
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September 2023 by Pat Taylor
They were absolutely fabulous. My car buying experience was amazing. Instantly at ease from the moment I entered their doorway. Very down to earth, welcoming, and helpful. Best car buying experience ever!! Highly recommend them!
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August 2023 by Debbie Hatcher
What a wonderful experience it is to do business with the team at Fernelius. You listened to my needs, and found exactly what I was looking for. You exceeded my expectations. This is my second vehicle I’ve purchased from you. I’ve always been treated as a valued customer from sales to service. Thank you to all of you..Robbie, Newell, and especially Jake. I have high praise for the way in which you conduct business and offer exceptional service. I highly recommend you and I will certainly look to you for all my vehicle needs.
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August 2023 by Myla Haske
I had a great car buying experience. Everyone there is helpful and nice. Jacob Floria my salesperson was great. He was very patient explaining all the tech stuff about the car and made sure I understood how it worked. This is my second car from here so I know the service department does a great job.
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July 2023 by Julie Ellis
What a great experience!! Never has car buying been so easy and exciting for me. Thank you all! You have an amazing team and I look forward to the future with you.- Julie & "Bluebird"
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June 2023 by Nancy Doyle
My husband and I were looking for a 2023 Hybrid Santa Fe Limited in the blue. They are hard to find and the only dealership in Michigan that had one was Fernelius in Sault Ste Marie.. After sending an email to the dealership Nora called immediately. Unfortunately someone had requested a hold on it until the next day. Nora called the following morning to let us know that it was available and we told her we would take it. Being down state and a Friday we couldn't pick it up until Monday. When we arrived at the dealership Monday morning we were greeted by Nora and her manager. Nora was wonderful, taking us through each step of the process with ease and making our buying experience flawless. We had never owned a hybrid and she explained the differences and all the bells and whistles on our new vehicle. She was wonderful to work with and I highly recommend that if you are looking for a Hyundai you check our Fernelius and ask for Nora!!
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June 2023 by Kellie Self
The entire Fernelius Hyundai team went far beyond our expectations in getting us our new vehicle! Jake Floria was extremely kind, helpful and very knowledgeable. We drove almost 5 hours to go to this dealership, and we are likely to return for other purchases in the future.
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June 2023 by Betzi LaMarche
Jake was so patient when he went over all the car's features. My husband and I were a little leary of tech. But Jake made us much more comfortable and confident. The entire team worked well. Our car was gorgeous when we drove away.
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June 2023 by Denise LaPine
I recently purchased a vehicle from Fernelius. Jacob was fantastic and answered all my questions. I highly recommend him! Thank you Fernelius, I love my new vehicle!!
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June 2023 by David Blackburn
Great service department that went above and beyond to do repairs thoroughly and on time. Extremely cooperative and helpful. All in all, a truly exceptional experience from an exceptional team!!
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April 2023 by Roger Gough
I went not knowing anything about this dealer and was blown away. I have never seen a group of the most friendly people.My salesman was the best I have ever dealt with, and was so friendly and when it came explaining the car after the sale he was fantastic.This is the greatest dealer I have ever dealt with.5 stars plus.Thank you.Roger Gough
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April 2023 by Bill Conrad
Fernelius dealership is the only place to buy a vehicle! We went to buy a used Tucson, drove away in a brand new Tucson. New interest rates were a no brainer. Sally is an excellent sales person, zero pressure, quick with getting the information needed.