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April 2024 by Wesley Hess
Worst damn company for cell phone service. If I could go with another, I would drop this POS in a heartbeat.
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September 2023 by Robin Foster
Erica doesn’t make enough for the stuff she does. Above and beyond every.single.time!! And she’s been through it all with me over the years. Thank you Erica, more than appreciated on this end!!
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November 2022 by Dave Norman
The troll of cell services. Their plans are expensive and stuck in the 90s. Their towers are old, running 4G that behaves like 2G. The areas they cover tend to have signals, it's just that nothing is transmitted. An entire area suffers from their presence. It's like this little company is just holding on for spite while we just wait for them to go away. I do see that they believe they're great. Which is a shame, because it means they probably won't be improving any time soon. In the meantime, their 4G barely pulls 24kbps on speed tests with 4 bars signal. (I have screenshots.) Coverage isn't the problem. Performance is. They believe that their 4G is the most advanced technology. And 4G would probably be fine if it could deliver. But it is most absolutely not cutting edge tech. They don't seem to believe that their covered area suffers. But it does. It's just a shame. Moreover, their pricing and plans are absolutely terrible by comparison to any other carrier! They don't have any competing plans. Their plans are throwbacks to decades ago. And the total bill for a phone and their best plan is $60/mo (give or take a few) MORE than other carriers! I was on their service and couldn't continue with them. It was horrible. Now, I'm on Verizon, which is comparatively a far better deal. And Thumb cell's towers are still godawful and can barely cope with any data, if they do at all. But on a Verizon or partnered tower, this Z Fold is lightning. Also... did Thumb Cell forget that they have a website? I doubt it's been updated in a decade!
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November 2022 by Chris Collins
Beautiful lady helped my Grandpa join the last decade and get unlimited phone data.
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October 2022 by Nicole Graham
All I can say is WOW! unbelievably rude, disrespectful customer service! Not sure which location it was because I called them. 3 phone calls in a week and I tried to get the one ladies name and she hung up on me. The other two times I wrote her name down and it was Kathy both times. Their plans are not what they use to be! We use to love Thumb Cell and Tanya was wonderful to work with! Really sad how things have changed. Once it might have been a bad day but 2/3 times of disrespect. I’m done!
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May 2022 by Paul Renn
Great service.
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February 2022 by Darlene Moshier
Any time I have gone to Sandusky, I have had great service. They are very knowledgeable. They go the extra mile. I am very satisfied with the Sandusky team.
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January 2022 by Jay P
Always great people to help you out!
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January 2022 by Vicky Barr
The Lady's at the Sandusky office are rock stars
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September 2021 by John Norman
Friendly and helpful
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June 2021 by Jean McLeod
It was good. They were helpful and friendly
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May 2021 by James Harris
Need a better phone ?? Android !!
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May 2021 by Kim pierce
Love their service!
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March 2021 by Larry Krause
Thumb cell great work today sounds like it's going to be busy but you took great care of me
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December 2020 by Peter Lapp
It was simple to get my phone and they were very friendly
