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February 2024 by Jessica McMannus
I called Sheldon on a Friday to let them know I was receiving a heating error message on my CPAP. Amanda B. helped me out and confirmed the error reporting on her end. She told me, no worries, a brand new replacement machine would be sent out. I couldn't believe it, I got my replacement first thing Monday morning! Amanda also transferred me to the supply reorder and I got that taken care of as well. Talk about fast, caring customer service! Thank you!
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October 2023 by Angie D
Horrible service. The harass you with phone calls. They lie to you and tell you things will be covered by insurance and then you get a big bill in the mail. They are a very shady and totally unreliable company. I am completely disgusted with them.
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September 2023 by Kevin Piper
The best oxygen company around Genesee county! Not only were they quick and setting my mother-in-law up with the oxygen that she needs, but they got her her portable oxygen concentrator for her with no problem. Other companies said insurance would not pay for a portable oxygen concentrator unless she use tanks for 3 months. With Sheldon medical supply I found out that that was not a rule for insurance but a company policy of other companies. Thank you for being easy to work with and ensuring my mother is well taken care of!
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September 2023 by Kevin Burnett
The best oxygen company around Genesee county! Not only were they quick and setting my mother-in-law up with the oxygen that she needs, but they got her her portable oxygen concentrator for her with no problem. Other companies said insurance would not pay for a portable oxygen concentrator unless she use tanks for 3 months. With Sheldon medical supply I found out that that was not a rule for insurance but a company policy of other companies. Thank you for being easy to work with and ensuring my mother is well taken care of!
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August 2023 by Robert Maguire
One of their drivers just cut me off on. I 94 in Saint Clair shores. Michigan then proceeds to give me the middle finger. Honk and shine is bright to me. And you're vehicle is the African American male. And this is August fifteenth, Tuesday, at 7:45 AM again. Traveling northbound on I 94.
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July 2023 by Carrie Delong
Wow Sheldon. Now you want to charge $40 for a cpap report that takes an employee about 3 minutes to email? Ridiculous, not to mention poor quality customer service. Maybe you should consider letting the owner of the cpap machine (because we have now paid enough to own it instead of rent it we now have to pay for a report) be able to access their own usage report without having to pay you $40. Medical world inflation at its finest.
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May 2023 by Linda Bourgeois
I had a wonderful experience with Adam with the driver Adam he was very polite, thoughtful and helpful.Adam should be a valued employee
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January 2023 by Kevin Hurd
I have recently required the need for a CPAP machine to help with my insomnia issues and after researching into the Medical Supply companies in my area I felt Sheldon Medical was the right fit for me. My decision to utilize Sheldon Medical got better the day my CPAP was delivered to my home.The SMS Tech was Ryan, his professionalism, knowledge of the CPAP was impressive. I had questions and needed another fitting later in the week, I called Ryan and within minutes my questions were answered, fitting was ordered and I couldn’t be more satisfied. Whatever your Home Medical needs may be I highly suggest Sheldon Medical for pricing, product availability and the most important, Customer Service Satisfaction…….
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January 2023 by John Waltz
Had cpap delivered today, delivery driver brought a stack of papers to sign, he couldn't answer my questions, tried calling to get clarification, kept getting hung up on by Madison, will be looking for a new company who is more patient oriented, and understanding of questions, driver was very personable, so was csr Chad, Madison could use more training
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January 2023 by Chevy Blazer
I spoke with Madison regarding issues with getting my cpap, she was very knowledgeable and easy to work with. Thank you so much Madison for making sure I get my equipment!
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January 2023 by Tony Doerr
Everyone has been great to work with, very friendly & caring!
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December 2022 by Fadi Akkam
Horrible customer service !!
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September 2022 by Bethany Burns
Sheldon Medical Supply is the best. The people you speak with on the phone to their delivery people, all are professionals that are kind caring individuals that are ready and willing to help in a timely manner. I am an extremely impressd and satisfied customer. Thank you Sheldon Medical.
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June 2022 by Robert Nolan
Sheldon has gone downhill within the last couple years. Having used Sheldon for years for my CPAP needs they were always great. Now I unfortunately got the Resmed Airsense 10, not Sheldon's fault, a machine that has a very limited lifetime because of a faulty part Resmed never bothered to replace. And having replaced the machine like 4-5 times due to the part issue, Sheldon wanted to get me a completely new machine as I had new insurance. This seemed like a great idea, until it became a complete nightmare of incomitance and lack of follow thru/follow up. After almost 3 weeks, they couldn't even give me an idea when I would get my CPAP. Guess they didn't realize because they technically work for me that they could just be 'fired.' Now they know. And now I have to contact my insurance to make sure they, in no way get money for this. On top of that I have to pursue getting them to pay for the Doctor's visit I 'had to have' for what appears to be no reason at all. One would think that a medical supply would work like people's lives depend on it, because they do...but not at Sheldon.
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August 2021 by still here (web)
Overcharged for breathing machine. Got different pricing form each person answering phone. Shady billing.
