-
October 2024 by Bill
Grate service communication was another better then expected all employees were really attentive and listen to all concerns and answer all my questions grate work keep it up
-
March 2024 by Peggy Barry
When you want excellent customer service, see Perrin at Quicklane. He takes the time to get to know his customers, and makes sure they are well taken care of. It's because of Perrin's excellent customer service skills that will make me continue to bring my car here for service. The customer service skills Perrin has is a rare art these days. Keep up the GREAT work, Perrin!
-
November 2023 by Marcus H. Boone
Very courteous and polite!
-
October 2023 by Chris D.
Facts: bought a used car at the start of the year and Briarwood put in a new battery. About 6 months later the battery fails. Briarwood was going to charge over $500 for a new battery. I said it should be covered by the dealership. They cut my bill to just under $300. I continued to protest. For weeks the service person I dealt with told me he would get a refund for me. Then it turns my service person no longer works for Briarwood. I asked again about the refund and was told NO. This is terrible customer service. BTW the new battery has a 3 yr warranty but no luck with the one they put in when I bought the car. Be very careful with these folks. Last time I bring my business to Briarwood. Buyer BEWARE!!
-
May 2023 by Nathan Huhn
These folks are very accommodating and welcoming. i appreciate being able to drop my car off and pick it up later, although their waiting area is nice. The price of an oil change and tire rotation is actually comparable to the quick-lube places, with better service.
-
April 2023 by MaDDBeaTz .D (The D)
They did the works in an hour. ? Great. The cashier was rude but all else was great.
-
April 2023 by Rhonda Ware
Got the Works Package. Was in/out in 45 min (w appointment).
-
December 2022 by Tario McFadden
I came here because the dealership for service and oil changes near my house that I usually go to was booked up for weeks. This dealership is close to my job and I was surprised that the price of an oil change here almost doubled. I came here in January and paid slightly over $63 for the works package and came back in December and paid just over $109 for the same service.
-
October 2022 by Tina Morton
Perrin Cozine was remarkable. He’s always been knowledgeable and efficient. He always has a smile on his face and you leave the Ford establishment feeling all is well with your vehicle. He goes that extra mile and I definitely recommend several steps up in pay. Also Tommy was efficient and fast doing the behind the scenes mechanical work. Kudos to the both of you and I’ll keep coming back. Thank you so much. ????
-
October 2022 by Scott R.
The service writer, Anthony, is acting like he doesn't care. My car is in for an oil change and Anthony isn't calling back or answering my calls. So many issues. We came back to the dealership, they had to page him twice. Still waiting. 2 hours later...
-
August 2022 by Daniel Boismier
My daughter called me from Ann Arbor saying her driver front tire was flat… 3% air pressure on her 2020 Ford Fusion.It was after 6pm. I opened my app, used the roadside assistance portion and was told it would be about 60-90 minutes.I was concerned that I didn’t speak to anyone and not sure if my request would be handled or get lost.But after about 45 mins I got a call from the towing company who showed up about 20 minutes later (on time) and then they took my 2020 Fusion to the Briarwood QL as I asked them to.They dropped it of and put the key in the overnight slot. (They did all of this without me being on site).In the morning I called QL store and they were very courteous and prompt. By 9:30am my tire was repaired (which was great because I only have 12k miles on them) and my daughter picked it up by 10am.What I really appreciated is the quickness… and not having to wait all day for updates, which in turn made it easier to help my daughter with her schedule.Service: Tires
-
June 2022 by tim rishel
Not so quick and prices thru the roof conpaired to other places and dealers. Booking weeks out
-
January 2022 by Donald Zoltowski jr
Service was good, but slow. Hour and 30min for a oil change and tire rotation, total 140.00. Seems kinda high. The staff was very professional, especially the gentleman behind the counter. He is doing the job of 2 people, but there is only him.
-
December 2021 by Arron McDonald
I went for an oil change today and got the works package and I am very satisfied. It was a very quick service and the person at the front desk, Perrin, was really helpful and I appreciated his upfrontness and kindness.Services: Air & cabin filter replacement
-
November 2021 by Language_ Express
Quality service, very knowledgeable and friendly techs.
