Briarwood Ford, Inc. is a dealership dedicated to providing a positive, pressure-free experience for drivers in and around Saline, MI. The staff at Briarwood Ford is known for being friendly, honest, and knowledgeable, ensuring customers feel comfortable and well-informed throughout their visits. Customers frequently praise the sales team, especially a sales agent who has been recognized for their professional, pleasant, and helpful approach during vehicle purchases. One sales associate was commended for going above and beyond, preparing the vehicle and explaining features thoroughly, making the buying process smooth and enjoyable. The service department is also highly appreciated, with staff members like the service manager demonstrating exceptional customer service by resolving issues efficiently and personally handling complex problems, such as reward points discrepancies. Briarwood Ford is committed to addressing individual needs quickly, even accommodating last-minute requests or issues, and maintaining a high standard of care. Overall, the dealership fosters a welcoming environment with a team that genuinely cares about customer satisfaction, making every visit a positive experience.
Excellent and efficient service. Kind and knowledgeable staff. Pricing is fair. Shuttle driver, Melvin, was a joy to chat with, and hang out with while dropping me at my office. I won't go elsewhere anymore. Highly recommend!
November 2025
Andrea was great!! I've been working with her for decades. She's very knowledgeable and represents Briarwood Ford in the best possible way!!
November 2025
They squeezed me in last minute when I was turned away from another dealership. Took care of my issue quickly and even ran it under a recall program. My rep Andrea was amazing!
