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June 2024 by Lynda La Course
Clean friendly atmosphere
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May 2024 by Kevin Korgel
I would like to start by saying that I had dropped this pharmacy twice in the past but was forced to go back for insurance reasons. NEVER again.
I recently I had a procedure done. On the way home from the hospital needed to pick several scripts. Once I arrived they handed me my scripts. Realizing the count didn't match I took my Dr order and compared it to what I was given. I was missing probably the most important one. Any decent customer service policy would point out to a SICK person that one of the scripts was not included and provide some kind of direction. When I asked about it the answer was "we don't have it and did not know when we will". I asked what to do they call your Dr. I asked if they could check Walgreens in Benton Harbor to see if they had it. I was told twice that I had to do that myself! Are you kidding me! I stopped by the other store on the way home. They did have it but refused to contact SJ to help me. YOU HAVE TO BE KIDDING ME!
This is the best part......4 days later I get a message stating that my script was ready. Just for fun I stopped in to see what it was. Sure enough it was the missing script from 4 days earlier (I was only supposed take for 1 to 2 days after my procedure) When I tried to educate them on the basics of customer service she stuck her finger in my face and said I could not talk to her like that. Then she looked at some guy in a white jacket who's resolution was to tell her to walk away. Obviously he is neither a qualified pharmacist or manager with that management style.
Walgreens gets an F. Not for not having the med but for not pointing that out in first place along with some kind helpful plan for a person in need. "Call your Dr." Is a cop out, lazy, and shows complete incompetence. The folks involved should all be fired. And if you want to be rude to me you will lose.
For the record....I spoke with 3 reliable sources. All of them said they should and could have helped me if they wanted to.
Another suggestion. I called my insurance to tell my story and tell them i did not pick up one script and was returning another. They thanked me. It seems sometimes pharmacies will charge them anyway. I CAN'T SAY THAT HAPPENED IN THIS CASE. I am just making sure it does not.
Sorry this got a bit wordy and thanks for hanging in there with my story.
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December 2023 by Mandy Lynn
To begin, I've been a customer here for years, getting my entire familys medications from the pharmacy.As of recently the customer service and the quality of service have been on a steady decline. I've encountered disrespectful employees in the pharmacy, on a regular basis. Seriously hostile employees for no explainable reason. pick up times at the pharmacy are extremely unreliable. They'll say one thing over the phone but upon arrival, you're treated unprofessionally because they don't have the medication ready. Several weeks ago my baby needed nystatin liquid and upon picking the medication up the bottle was crusted with liquid on the outside where it had leaked and it was nearly empty. We were given this medication through the drive thru. When I called to request the prescribed amount of medication we were told we would need another prescription.In another example, my husband was sent from the pharmacy a total of 4 times for one prescription, they would have the script ready at a specific time, when returning at given time they gave him a different time to return, repeat x4.In addition to the poorly run pharmacy, the management of the store is equally as bad. Often times there seems to be no one around and when you find someone, they can't help you find a thing.The pharmacy hours here are laughable at this point. Open for 3 hours on Saturday? These business practices are a clear reflection of extremely poor management, ignorance of customer service, and an obvious inability to staff the location appropriately. People must not want to work here, I can't say I blame them.Alas, they're still blaming the unexplainable business practices on covid. Come on now, most of us had to stop using covid as an excuse over a year ago, give it up!Because I sure am. I'm finding my family another pharmacy.
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December 2023 by Melissa Brodie
1 star for Walgreens and Walgreens convoluted and overly complicated REWARDS system!But 2-3 stars because the 2 different checkout women who helped me.1st was semi-patient (somewhat), to her credit spent a few minutes trying to explain to me why a $5 rewards coupon ( "good for your next purchase receive $5 off" coupon ) that I received from a prior purchase was not good on my current purchase.Apparently when you receive a coupon for $5 off on your next purchase.... It doesn't mean your next purchase,.... it means the 3rd purchase after your initial purchase when u get the coupon.Walgreens get your act together! That's very convoluted and confusing and bizarre for a rewards program.No wonder people flock to CVS or hometown /mom and Pop pharmacies!The second woman who helped me, was much more patient.But I still don't understand how the "rewards" ? program works....If it wasn't for the two nice ladies at checkout, it would be one star.
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October 2023 by Julianna Dejewski
Holly, in the beauty department is absolutely one of a kind! She went above and beyond to make me feel so special and pick out make up that matched me. 10/10 she is a gem and amazing!!!!
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August 2023 by Jarliew
It's a Walgreens
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August 2023 by Jose hernandez
THE LACK OF CUSTOMER SERVICE IS UNREAL… RUDE PHARMACIST!!!!!
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August 2023 by Bridget Lloyd
0 stars if possible. Half the time I have to wait 25 minutes and the other half of the time it’s not ready. This place is a waste of time and has terrible staff that disrespects their customers. Corporate needs to put their foot down and manage this place!
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August 2023 by Ben Kunst
Pharmacy hours are terrible and there is always a half hour wait.
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August 2023 by Christina M Simpson
Prescription status and needs will never be met.
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July 2023 by Shannon Stewart
Told me they didn’t have my medication (I think they said they were out) and to come back the next day. I came back and they told me the same thing. They couldn’t tell me when I would even be able to get it. I had it sent to another pharmacy. CVS has my medicine ready in 5 mins. when I need it. Walgreens will tell me to come back in a few hours. Who has time for that?
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May 2023 by The Golobs
Poor customer service. 2 cars in line for RX pickup and they just closed for lunch.They could have asked us to come back, they could have communicated in any way, but they just slapped a sign in the window and ignored everyone in line
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May 2023 by Art H
Went thru drive thru service wasnt really good had problem understanding her with a giant mouth full of gum?
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April 2023 by Mark Andrews
This location is terrible, especially the pharmacy staff. The pharmacist is extremely unfriendly and unprofessional. They are constantly out of medicine and nothing is ever their fault.
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April 2023 by Lindsey K.
Only giving two start because once I got my prescription there it was quick because it wasn't busy on the holiday. I called here multiple times to get a prescription transferred here because it was the only place around that carried it. When I first called the girl on the phone laughed when I asked to have this done they laughed at me. Very rude.
