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January 2024 by Gabrielle Price
United is NOT what they used to be. I'm very disappointed in the customer service, and their services are lacking in comparison to other credit unions.
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December 2023 by James Jonatzke
Fast and efficient service
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October 2023 by Leah W.
They conveniently lost $2000 of my money even though I have a receipt from Chase bank that they received it. This was on Oct 12th, 2023. It is now Oct 23rd, 2023 and still not resolved.
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October 2023 by Aaron OBriant
I have never had anyone talk to me so unprofessional! Cannot remember the girl's name. Truly she should not have a job. Very rude and not helpful at all. Would not use United Federal Credit Union again.
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October 2023 by Amanda Peters
You fraudulently initiated a transfer from my account and can't tell me when the funds will be returned? AVOID AT ALL COSTS!
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September 2023 by SeDonna Y.
I got a auto loan through United Federal Credit Union and every since I have been compromised. I have been told that they do not have my email address however I was able to supply them with multiple emails that has been received and sent. I was told that I did not make some payments and was able to show that the payments were paid and all that was said was, "It was a error". But prior to me furnishing the paid information I was harassed. I was sent emails before the payment was due, and after the payment was made. Saying that I did not pay.I have repeatedly asked to speak with the CEO and has been denied. I have been followed around by tow trucks when the payment was paid and up to date. I can go on and on. I am writing this review today to get the attention of the CEO to get this matter under control. Something is not right. I can go on and on and I will if not contacted by he/she.
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July 2023 by Timothy W.
I have a business and personal account. Everytime I do anything with United they give me wrong information or they screw up my account or paperwork. If you try to do a wire transfer don't expect it to go in or out for several days.
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July 2023 by Lauren B.
If I could give zero stars I would. Do not do business with them!!! We have experienced financial hardship and they refused to help with any payment plan or hardship program. They refuse to close down the credit card and blame it on Visa. I called Visa directly and they said ufcu should be able to help. The collector at ufcu threatened legal action and garnishing tactics. Total rude bitch. Will never do business with them again. In the past 4 years we have had multiple car loans all loans have been paid in full with no issues. We have a problem paying the united federal cu card and they don't care.
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May 2023 by Bikramjit Singh
Always helpful always smiling make you day with great and positive energy
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May 2023 by Joshua Kempton
They continually send me emails regarding an account that doesn't belong to me. I've contacted them multiple times to fix it to no avail. They obviously don't care about their customers.I would recommend a mason jar in the backyard as a better option
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March 2023 by Jennifer N.
If you can get a loan on something from literally ANYONE but this company, do it! I have a camper that I direct deposit funds for the monthly payment. I live in Ohio so it snows and we cannot camp half of the year and every year, I have to fill something out stating I am not using the camper in the winter which would be fine if they didn't make me do the same form 3x. THEN they forget that we are not using it and purchase very expensive insurance they will force you to pay for, though you are paying for your own insurance. Last week, they kept calling me saying I was behind on my BMW payment. Um, I don't own a BMW so they had been calling me harrassing me for payment on someone else's account! Seriously, use ANY other company but this one!
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March 2023 by Sharad Bhatia
My experience has been great with UFCU. I’d rather put my money in a Credit Union and help the community
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February 2023 by Nikko Isilme
Everyone is very nice and they always have 2 dollar bills!
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February 2023 by Richard Dorstewitz
I feel like you guys have become more and more like a bank and not a credit Union. Not to mention I think I was really mistreated with the whole incident with my account that was not even my fault but yours.
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January 2023 by Roger F.
I accidently deposited two checks from my UFCU checking back into my UFCU checking account. Stupid I know, I have several checking accounts and confussed accounts. UFCU fraud depart shut down my account for 5 day until a recent check cleared from my bank. I called there Fraud Department several times and was unable to get my access to my accounts turned back on. Was told get a letter from my bank stating the check had cleared and bring it to a UFCU location. I work very demanding job and have no time to do such no sense. I was laughed at and reticuled for stating that on the call. Turning my checking account off for 5 days did nothing but agragate the issue and leave me hopely wondering what was going on in Checking account. I really liked this credit union until this incident that left me thinking why am doing business with such company. I told the Fraud preson I wanted to close my account only to be laughed at, told go ahead close the account you'll still need to go to a UFCU location. They act like god over your finances. They Suck! I will be moving my accounts.......
