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“Was extremely frustrated after trying to reset my online banking password and the 800 number customer service line kept sending me in a loop. After the fifth unsuccessful attempt/call (over 30 minutes), I phoned the local St Johns branch - and thankfully 'Greg' answered my call. He was extremely helpful and took the time to help me through the process. In a world where employees are overwhelmed and are generally happy to tell customers to just call the phone line (which appears to be located overseas), it is SO refreshing to have someone local take the time to help. Wanted to say, 'thank you, Greg'!!!”
Banks
Banks
Banks
Banks
Banks
“I want to thank Toni for her help switching my accounts— she was professional, courteous, and knowledgeable. She also took the time to explain things in a way that was easily understandable to me. Thanks to her I will get much more out of my savings and would absolutely go back to her again. Excellent Customer Service!!”