March 2021 by Steven R.
Damn!! Finally 3/11/2021. Not the Home Depot in Saginaw, but I had a terrible time with Home Depot online shopping. Jan. 23rd, ordered a refrigerator-problems began! Would be delivered 2/10/21. Good on that, BUT the contractor delivery told me he couldn't take it off the truck, leveler missing. They told me That it'd be 3 days to update me, " somebody will call you"Nothing the next 3 days, I HAD TO CALL THEM and ask when another delivery would be, ( understand, this is Home Depot delivery ) lady helped me out on the phone & said, replacement would be sent 3/17/2021. The day of delivery I took my old refrigerator out, I didn't have a refrigerator!! My bill for the fridge was due 2/21. I called Citi bank ( Home Depot's Credit ) and talked w/rep and told the moron I wasn't going to pay for an appliance I haven't gotten! I asked to defer the payment till I got same! No wanting to wait, I purchased a fridge from BestBuy ( should of done in the first place ) a week later received a call that my payment was overdue! So obviously the rep didn't notate my request, after countless calls from Citi Bank ref overdue payment I got this ( I hope ) resolved, after weeks that I cancelled the transaction completely, someone dropped the ball on this one. Be careful when ordering this way folks. I'm not blaming the store here in town, but the ineptness of the first rep I talked to Feb. 18th / 19th.
