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November 2023 by Ricky Proctor
I cancelled my policy on 11-13-2023 and went with another company because of poor service, I am owed for 16 days of unused insurance days, Allstate is refusing to refund me the money they owe me. I will be reporting them to the state of Michigan for fraud
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July 2023 by Patricia Somlar
My experience have been good but I do wonder why my insurance went up
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May 2023 by Brad Jarvis
I read the comments about responsiveness, and I get it. There was a shift a few years ago to the automated Allstate system, and I really hated this. But in the time since I have been able to get through to talk with someone in the office when I needed questions answered, and they have been responsive. The "old days" were better when I could just call the office and talk to someone, but the same good people are still there.
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May 2023 by Paul Lopez
Probably the worst agency I’ve ever dealt with. Never answer, can’t find anything, hardly ever in the office. Keep scrolling people if you’re looking for a real agent who cares.
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December 2022 by Kenny Wilcox
Concidering that we have tried to get in contact with our agent multiple times she never calls back or responds to us we've been wanting to and vehicle's to our home policy but get nowhere with Lisa Jankowska called the 800# and they said to get in contact with our current agent but yep that gets us absolutely no where
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December 2022 by Dakota Kwiatkowski
VERY HELPFUL WITH POLICY CHANGES. VERY OFTEN I FIND IT DIFFICULT TO CONTACT ANYONE AT THE OFFICE WITHOUT CALLING LISA'S PERSONAL CELL PHONE. LEFT MULTPLE VOICEMAILS THERE AND NEVER RECIEVING CALLS BACK. INSURANCE COVERAGE IS GOOD AND LISA IS VERY KNOWLEDGABLE BUT SOMEDAYS I CAN CALL MULTIPLE TIMES AND NEVER GET AHOLD OF ANYONE TO ADJUST MY POLICY.
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December 2022 by Joe Nemitz
Hard to actually contact personally. Tried to contact her multiple times to discuss my account and file a claim and I either don’t hear back or someone else calls me back.
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December 2022 by Penny Sabisch
Very poor business I have tried to call twice to make an appointment to see how much insurance would be i talked to someone 2 people they said someone would call me never ever heard back from anyone
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December 2022 by Eric Holden
Very difficult to get on the phone. It feels like they are "working" from home, but not usually working.
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December 2021 by Vann Hughes
My bill has been changed well before discussing with us. Not having any clue with no tickets or accidents of why almost over $200 increase on insurance when just beginning with them within two months. Not only this, unless multiple emails, texts or calls are being made. You don’t receive anything! Don’t fall for this place. I am not pleased with any of the services I’ve received so far. National General was full coverage and had two vehicles with a cheaper price and we’ve been with them through All State for 5 years, switched to All State and this happens! Not happy
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December 2021 by Tracey Hunter
Absolutely horrible at returning phone contacts. On multiple occasions I called and called before being able to speak with anyone. It takes days to speak with anyone. Does anyone actually work in the building or are they all working from home? Very poor communication. Very poor customer service! I would NOT recommend!
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December 2020 by Crystal May
I have called repeatedly to reschedule an appointment for going over my insurance. I have been an Allstate customer since 1980s in 3 states and have never had a problem reaching agent. It's been about 9 tries over 5 days with several messages.
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December 2020 by Karen Gaudreau
not a client but she helped me with my problem.
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December 2020 by jenny taylor
I moved to a new company ? I felt my agent didn't care !!!!
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December 2020 by Regina Motley
It was better than before
