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February 2024 by Peggy Hodge
This was worth the drive. Kay at front desk was really nice. And the mechanic was great. I did have to wait because I was a way from home. Also you guys need heat in waiting area. Will be back for sure. Great place
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January 2024 by Mary Washington
Replaced tire the same day when I was supposed to wait till 3 days later at the other guys.
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January 2024 by Terri Perez
Good service and love the coupons!!
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January 2024 by Trinity Briggs
Great place, amazing staff, they explained exactly what needed to be done and kept me updated along the way! Will return with any issues that arise in the future!
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December 2023 by Allex Holloway
I was asking some basic questions about the service that they wanted to do and the apparent supervisor didn't know the answer so instead of getting an actual mechanic she got mad and treated me horrible. She ended up saying we're pulling it out and hung up on me. I have never had an experience like this here and usually the mechanics that I have known for years are super willing to answer any questions and give me explanations. Not this lady, she was rude from the first phone call and extremely unprofessional. She was mad that someone there gave me a different quote so I questioned about it. Didn't even make a big deal out of it and it was a downhill interaction from there. She kept getting increasingly more agitated because she was not explaining anything just saying well the part will work if it does. Like no I'm asking how you test if it's actually malfunctioning. As long as she is the supervisor or whatever I will not be getting any kind of service from state street Saginaw.
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December 2023 by Grace Mihalik
Always great service, good prices, great staff.
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November 2023 by Mallory Schultz
Unprofessional and rude. Can't recommend there service because they were quick to ensure to update me they didn't have time and were already backed up after waiting to speak to someone. It's is one thing to be busy and that's understandable another to take it out on customers.
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November 2023 by Steven LaPan
If their lift won’t lift your vehicle they’ll refuse to use a jack…… Just to do break pads.
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October 2023 by Brenna Neal
Took our car that was running pretty smoothly, mostly wanted a tune up but also had our timing gasket cover replaced, and since then the car has run terribly.It idles like an earthquake, dies at red lights, and is extremely jumpy when accelerating. I called them to let them know, and they had it towed down to them on their dime to fix it (this is what gained them a star, we live an hour away and were extremely appreciative that they towed it on their dime) but after checking it out they told us that we just needed to be patient and wait for the sensors to reset.Officially one month later, and there’s been no change, the car is still borderline undrivable. Paid nearly $1400 for them to destroy our vehicle and tell us to be patient, and now I have to take it somewhere else to undo whatever they did.
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August 2023 by william miller
Firestone did an amazing job diagnosing our suv. Great customer service and prices.
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August 2023 by Preston Walton
Great place. Well you are waiting the people actually will have a conversation with you. They are also up front with you about what's wrong with your vehicle.
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June 2023 by Korrect the Chief
I was originally scared because of some of the reviews I read, but I still decided to take a chance. I’m happy with my decision! I had a few minor concerns I wanted looked at. I called on Saturday, dropped my car off Sunday evening, and picked my car up Monday evening. My bill was very inexpensive and they didn’t try to upsell me anything! I will definitely return.Service: Auto engine diagnostic
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June 2023 by T. M.
Good honest place to go... Nice employees great service
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May 2023 by johnny fowler
I went in for a front end alignment, balance of four tires. Over 3 1/2 hours, and 1200 dollars later, steering wheel is off center, and I still have a front end vibration. Charged for a sway bar, and only 3 bushings replaced. So, if you want to be ripped off, this is the place to go. Not sure about other locations, but this one, you are better off going to Walmart.
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April 2023 by Delmear Wicker
They could use less front desk people and more certified automotive technicians. The manager tends to over book the techs which causes longer delays and confusion.I keep going back b/c their one technicians (who i will find out his name)is excellent and he goes out his way to do a great job.Including coming in on a Sunday which was his day off.