-
April 2024 by Anthony G
Was trying to get information on their trailer rentals for moving but mid question I hear the girl hang up the phone. Must be pick and choose who the employee feels like talking to for the day.
-
December 2023 by Tim Reed
The people I’ve talked to at ABF were all very helpful, but it appears the Saginaw MI hub is understaffed so a terminal pickup was difficult since I had to wait until the drivers returned from their route to load me up.
-
July 2022 by Jeff Selby
Good solid LTL trucking company, with many quality employees!
-
August 2020 by slick556
Scheduled a delivery date for a day (Wed) when they KNEW they weren't sending truck to that city on that day. Then call and 'reschedule' for a later date.Not the first time this has happened.
-
February 2020 by Diane M.
This is the second time we have used U-pack for a cross country move. They have proved to be a great, reliable, cost effective solution for our moves both times. Items arrive in a timely fashion and in good shape. We have found U-pack to be easy to work with and very convenient. Will definitely use again.
-
May 2018 by Paul A.
The trailer showed up for the start of our move on time and as promised. Driver put the trailer where we needed it and explained procedure when we were finished loading to have it picked up. We needed to store the trailer at our final destination as we had not purchased a home yet and had no where to off load it. No problem with that part either. We bought our home in an area that was a bit further out from our original storage area. The office said there would be a charge of near $500 to move it. I mentioned to him that I had talked with someone when originally booking and mentioned this outer area was a consideration for us and that the person on the phone said no problem, no additional charge. The person that I am now talking to on the phone said they record all calls and he would listen back and see if that indeed happened like I said. I thought to myself, yeah sure. Like they are actually going to find where I said that to a former agent I talked with. No more than a day went by and sure enough.....they said it happened like I said and there would be no charge of $500. I really appreciate their honesty and following through.
-
May 2018 by Sarah G.
We used U-Pack to move items from Michigan to Alaska. Everything went great and faster than estimated too. One issue was no ramp at the Alaska end. This was a horrible thing for a 60 year old couple to unload a semi trailer with no ramp. ABFoffered 150$ Off our bill. Off to buy more Aleve.