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September 2024 by Annmarie Rowden
My husband and I had a great experience with our most recent car purchase. Gage Chaney was extremely helpful and knowledgeable in helping us find a car that we loved and was within our budget. The finance manager was extremely helpful as well explaining everything very thorough. It was a pleasure doing business with Royal Oak Ford again.
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September 2024 by h z
I had the pleasure of working with Donald while purchasing my 2022 Explorer ST, and I couldn't be more satisfied. From start to finish, Donald made the entire process quick, easy, and stress-free. He took care of all my concerns, ensuring that everything was addressed to my satisfaction. His professionalism and attention to detail made a big difference, and I truly appreciated his dedication. If you're in the market for a new vehicle, I highly recommend Royal Oak Ford and working with Donald. He'll make sure you leave happy with your purchase!
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August 2024 by Kendall Smith
Had an amazing experience at Royal Oak Ford. Gage was super helpful, knowledgeable, and made the entire process as smooth as possible. Went in on a Thursday and had a new vehicle on Friday. I highly recommend stopping here if you’re searching!
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August 2024 by Dean Cheslock
I have always been extremely satisfied with my experience at Royal Oak Ford. Purchasing a car can be an extremely stressful process, but not here. Steve Eby simplifies the process and is a pleasure to work with. I would highly recommend him if you are searching for a new Ford!
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August 2024 by Tony R
Had a great experience purchasing my Big Bronco. Jordan Robinson was my salesperson, he was attentive, he followed up, and I felt good about buying a vehicle from him. Highly recommend using Jordan if you are in a market for a new vehicle. Royal Oak Ford is a great dealership to buy from!
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August 2024 by Sam Beaubien
Horrible service. They also park their cars in the handicap parking spaces, which is a huge disregard to the community. I recommend a different location
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August 2024 by Lynn Walstad
Yesterday I had the pleasure of working with Gage Chaney, I could not be more pleased. He went above and beyond to make my purchase go smooth. I would highly recommend him. He was kind, knowledgeable, and very patient with this senior! Royal Oak Ford is lucky to have such a fine young man taking care of long time customers. I appreciate every little detail he helped me with~thank you again Gage Chaney.
☆☆☆☆☆
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August 2024 by Drew Francis
Franco might be the best person/salesman I’ve ever dealt with! Will go back to him every time I need a car!
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August 2024 by Stasta S
Heather was beyond helpful. Go my the ball rolling and had me in and out. I appreciate Royal Oak Ford I’ve been a customer for years the never disappoint.
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August 2024 by Marilyn Zyla
Less than 2 weeks after purchasing a $26,000 used vehicle from Royal Oak Ford, the engine started having problems with the lifter and the dealership tells my nephew there is nothing they can do. Wow. Way to screw your customers. Would never recommend your dealership to anyone. Way to stand behind your used vehicles.
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August 2024 by Jalen Garrett
Very professional and treated us like they wanted us to come back. Most dealerships rush to get the job done, provide terrible service, and charge you a maximum fee. Not his dealership! James Sockow (Jim) welcomed us with a smile, thoroughly reviewed our needs, showed us to the waiting room, explained how we could use our points for auto service, and the list goes on. Feel free to have your car serviced by Ford Royal Oak if you want a smooth hassle free car servicing experience. FYI, the even washed our car. Premium service professionals!
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August 2024 by Shane Formica
I was buying from out of state which is nerve racking. Donald was a pleasure to work with over the phone. He really made me feel comfortable throughout the process. James worked out the financing that fit my budget with a great service contract. I bought a used 2019 Honda civic with roughly 49000 miles on it. The price was reasonable compared to other Civics I looked at with more miles and inflated prices. Royal Oak Ford was a great experience all around. I didn’t feel pushed or steered in directions I didn’t want to go as I had with different salespeople at other dealerships.
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August 2024 by Valeria Rubio
My salesman was Jim. He is amazing. He help me get a good deal and was very patient . I will pass on how amazing and knowledgeable he was to everyone I know.
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August 2024 by Josie Smith
The service center representatives are disorganized and rude. I came for a fast leak in my tire on Friday about 1300. i have number to bumper coverage with my payments. I was already almost completely flat (20psi) when I arrived and nail in tire. At first in the garage, I was told it could be fixed between 1300-1600 same day but had to wait for the manager to come back from lunch. When I came to the service desk myself, i was told they couldn’t assess till Monday 1600. they recommended I go to a non Ford repair shop. when I complained that I already pay for 100% tire repair coverage with Ford they recommended Suburban Ford Ferndale. I asked if they could call for their availability for me and Rich said I could call myself and started reading off the number. They were unhelpful and semi-rude. I cannot repair myself. Had an amazing experience at Suburban Ford Ferndale!! SFF started repairing immediately and also noticed an issue with my other tire and Suburban Ford Ferndale rep Alex, made a call to ford to get both tires changed under my warranty!
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August 2024 by Kylie Brandt
Heather Miller in new car sales was fabulous. Not a pushy car sales women but informative and all around pleasant to work with. The dealership is nice and so was everyone we came in contact with along our purchasing journey.
