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February 2024 by Colleen Crongeyer
Our two cats have been treated very well here.
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February 2024 by Brooke Bandish
I cannot say enough good places about ROAH. They were the ONLY ones willing to take in my dog on a weekend when he was having a severe allergic reaction last summer, even after calling multiple Urgent Care Vet locations. Other places said we'd wait up to 6 hours just to be seen. Not ROAH, I called and they were able to get me in within the hour.It's a smaller practice, but the vets and assistants always give top notch service. I've been back for a few routine visits, and I won't go anywhere else!
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January 2024 by Jesse Beatty
We have been very pleased with the actual veterinary services we have received. That part is top notch. But it's a good idea to call first. It can be extremely frustrating to leave work early only to arrive during "business hours" to find the door locked.
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October 2023 by Tammy Pins
My poor Roxie keeps getting ear infections but when u call them there more happy take her right in .? Never had problems when I have emergency with my dog ?
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August 2023 by Rachel Wobig
I'm new in town and my cat is experiencing his end of life. I've met 2 vets here and they were both great, as is the staff. They were able to squeeze me in for an urgent visit, and they took the time to discuss end of life decisions. Highly recommend.
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July 2023 by May Parsons
Everyone was extremely sweet and gentle with my cat. Very helpful with my questions and concerns.
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June 2023 by Anton Zhilenkov
The worst animal hospital I've been at... if you need the insurance company, chewy or whoever reach out to them to get some clarifications, prescription, documents, etc - forget about it, they will never reply or pick up the phone. I've been there twice - I have no records, no examination results, no receipts available online on their portal and it's been a while! They will never tell you the price for the medication or their services beforehand, it's always a surprise in the end of the visit. They dont work with insurance companies directly, I have my claim opened for 2 weeks now and the insurance company is still trying to reach out to them for some clarifications... if anyone knows a good vet in Royal Oak please advise.
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June 2023 by BIG RED
This place is absolutely horrible I was very hurt in a car crash and having a very tough time right now and this is my dogs regular vet I came in with some money to see if they could work with me because there my dogs vet and I was hurt in my crash I would do anything I would put money down I would make payments anything Dr collins is horrible very rude no remorse no compassion a horrible rude woman just wanting money money money telling me my dog needed 1000 in tests I didn’t have and was rude and mad when I said I couldn’t afford that I only had 200 my dog got worse everyday and I kept calling to see if they could do something begging for help and nothing my dog passed away last night. WOULD NOT RECOMMEND THIS VET DR COLLINS OLDER WOMAN IS HORRIBLE HORRIBLE HORRIBLE!!!!
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June 2023 by Terri Bailey
These are the most caring and kind people I’ve ever met. Because of them our sweet dog has had an extended life and we couldn’t be more grateful
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June 2023 by VIC
This place is absolutely horrible I was very hurt in a car crash and having a very tough time right now and this is my dogs regular vet I came in with some money to see if they could work with me because there my dogs vet and I was hurt in my crash I would do anything I would put money down I would make payments anything Dr collins is horrible very rude no remorse no compassion a horrible rude woman just wanting money money money telling me my dog needed 1000 in tests I didn’t have and was rude and mad when I said I couldn’t afford that I only had 200 my dog got worse everyday and I kept calling to see if they could do something begging for help and nothing my dog passed away last night. WOULD NOT RECOMMEND THIS VET DR COLLINS OLDER WOMAN IS HORRIBLE HORRIBLE HORRIBLE!!!!
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February 2023 by Brad Fain
Very expensive. Really enjoyed coming here when we moved to Royal Oak a couple years ago. We prefer to order all of our items through Chewy because it’s more cost-effective than buying through ROAH. Now they won’t send scripts to Chewy, which was extremely disappointing. We have decided to take our business elsewhere because of their business practices. Not because of the care they provide to our dogs.
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January 2023 by Riley Carter
Janice Collins is the absolute GOAT. She's responsive, helpful, she listens to her clients and she loves our pets. Never had a bad visit with Janice. She got my boy in for an unexpected Surgery the next day and she's been absolutely amazing through the whole process. Can't recommend enough.
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November 2022 by leah franz
On one of the most awful days of my life they took me in without an appointment very compassionate caring definitely a better experience than when I had to take my cat to the emergency veterinarian on John r
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October 2022 by Chris
They do not answer the phone during normal office hours, nor do they respond to voicemails. The times in the past that I've actually got a hold of the receptionist she is just annoyed and makes you feel like you're such a hassle to her trying to get your cat in because they have a UTI.Anyways after calling 6 times over a 2 day period a few weeks ago with no response back just to get my dog's vaccination records for her surgery with another vet was pretty much the last straw for me.There are better, more accomodating vets in the area. Cheaper, more responsive, and will make the time to see your pets if they are sick that same day or next day worst case scenario. Unlike here, where I've had to wait 3+ days just to get in.I have no qualms with the actual vets or vet techs. They are friendly, and helpful, etc. My problem really is just with the front office personnel and really just the manner in which it is run.
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October 2022 by Cindy Zobel
Had an appointment for both Fur babies at 1030 am for vacs, waited 45 minutes until someone finally came in and says.. They're here for nail trims right?..Uhh..No..They're here for shots.waited 15 more minutes and we left..I don't see how people say this place is Professional when they are slow as Molasses and don't know what they're doing.Understand If I had to wait that long for shots you could've said it will be over an hour wait but you,didnt..People have jobs too and I had to be at mine.Didn't expect to be there over an hour for Vaccs and asked if they were having their nails done..Nope. Would,not reccomend for care at this Facilty..Take you furbies to A- Care..Very reasonable prices and very prompt ..No waiting for an,hour..Just take them in and they come right out.Very Disappointed in this business And they were a Referral...lol