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April 2024 by Marilyn Falcon
UPDATE: It's been 3 weeks since I wrote my original, positive, 5-star review about this restaurant, and, this time, I ordered the exact, same Vegetarian Melt sandwich, and was extremely disappointed. I couldn't even eat the whole thing. The cheese was never fully melted (barely warmed and there were 2 slices of it!), and they didn't heat up any of the many veggies that are on this sandwich, at all. They just stuck a bunch of refrigerator-cold vegetables on top of partially melted cheese. It was barely edible. Veggies, like the mushrooms, the roasted red peppers, and even the artichokes should have been heated up along with the cheese on the bread before piling on the cold veggies like lettuce, tomatoes and cucumbers. Of course, the partially melted cheese was ice cold after being topped with the cold veggies and the texture of that partially melted cheese was really off-putting. It would have been better NOT to heat the cheese, at all, and just have a decent, cold cheese sandwich. I know the first time I had this sandwich the cheese was completely melted and the entire sandwich was very delicious, so something was definitely not right about how this second sandwich was made. Also, we ordered one sugar cookie and one chocolate chip cookie, and got two sugar cookies, instead. Plus, when I walked into the store for pick-up, they were still bagging my order, so the worker could have mentioned they were out of chocolate chip cookies (if that was the issue) and let me make a choice about the replacement cookie, instead of assuming we wanted two sugar cookies! It just wasn't a great experience, all around. I will say that the other two sandwiches we ordered today were fine, and so was the mac and cheese. It's too bad the food isn't consistent, though, from order to order. For fast food restaurants, consistency in food quality and taste is what every customer expects and should receive. ORIGINAL REVIEW: This was my first visit to any Potbelly shop. After reading the most recent reviews of this store, I almost didn't place the order. However, I am happy I took the chance and did order. The food was really good. I had a veggie melt, and my 2 grandkids had the turkey sandwich and the meatball sub. They also each had a cup of the mac and cheese. I am happy to report all 3 sandwiches were made well and tasted great. The mac and cheese was a big hit, too. (FYI, I placed and paid for the carry-out order in the app. When we arrived, my food was bagged and waiting on the shelf at the store. We picked it up and never did interact with the staff. So, I can't comment on the folks working in the restaurant, except to say that they made great food!)Vegetarian options: Besides having a standard, "veggie" sandwich on their menu, you can also get the Mediterranean sandwich without any meat. I'm sure if you go there and order in person, you could probably customize almost any sandwich to be either vegetarian or vegan.
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April 2024 by Jack
Place has gone downhill
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April 2024 by Caitlin S
If you want attitude from out of town workers, this the spot
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March 2024 by Alex Estrada
Just stood here for 10 minutes without being acknowledged. 3 people working and I was the only person in the store. The only person actually working was the girl with red hair. At one point she asked her co-worker “Kylie” for help dressing sandwiches and she told her no and continued to do nothing. I felt bad for her. Don’t waste your time here.
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February 2024 by Anna Z
This used to be my favorite place for subs...I just got a chicken salad sub, with tons of brown wilted lettuce on it which turned me off, I threw most of it away. I don't mind the price hikes but come on with some quality food for the high cost.
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February 2024 by Kurt Penrose
Perfection.
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February 2024 by Nay B
Terrible management. Food and atmosphere are cool. They treat their employees like trash so I would expect it to show in the service and food.
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January 2024 by Lady Victoria
The eggnog shake is delicious ? too bad it doesn't come in a larger size. My husband said the chicken pot pie soup was good as well.
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January 2024 by H J
Extremely slow and the employees need in depth customer service classes. Won’t eat here.
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December 2023 by Mark Thomas
Another "first time in".I truly appreciate the listing of calories along with the ingredients for the various items. Makes keeping track of the intake so much easier.Had a skinny (small) chicken Mediterranean toasted on multigrain bread. The bread has some actual flavor of its own - unlike Subway - and went well with the tasty bits ensconced within.The young women working were in a good mood and very friendly. Order placed quickly and delivered the same.The music, once it got turned on, was a bit loud. Probably due to the people working in a noisier spot.I like a good sandwich place and, at first taste, this seems like one I'll return to even if it is a chain.Dietary restrictions: Calories and ingredients are listedParking: It's a strip mall, there's plentyKid-friendliness: Plenty if choices for the wee ones.Wheelchair accessibility: Lots of room, floor is concrete, doors are wide.
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December 2023 by Riva Wright
I place catering orders often at this location. My deliveries are always extremely late. The person on the phone is always extremely rude and I am never offered any type of discount or anything for my orders just met with bad attitudes.
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December 2023 by Shannan Pruett
Woodward location. Can not get an order right, no matter what. Staff was horrible..
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December 2023 by Jalen Mitchell
I recently had an incredibly disappointing experience at the Potbelly Sandwich Works location near me. The customer service was abysmal, and the employees, particularly the girls working (with glasses and new balance brand shoes and other with black glasses), made me feel like a burden throughout my visit.It was my first time ever at Potbelly and instead of receiving assistance in navigating the menu, the staff seemed disinterested and simply pointed at the items, assuming I would magically understand their offerings. When I sought clarification on certain options, they responded with indifference, making me feel like I was bothering them.The most frustrating part was when I asked them to make my sandwich a certain way. Rather than accommodating my request, they carried out the task with visible annoyance, as if it was a tremendous inconvenience. Their lack of courtesy and basic customer service skills left me feeling unwelcome.To add insult to injury, when I decided to purchase an additional bag of chips, the employees acted as though I was disrupting their day. Their attitude suggested that my patronage was an inconvenience rather than an opportunity for them to provide a positive experience.In summary, my visit to this Potbelly Sandwich Works location was marred by terrible customer service, unhelpful and disinterested staff, and an overall lack of professionalism. I hope the management addresses these issues promptly to prevent other customers from enduring a similarly unpleasant experience.I am the executive chef at my place of work and if my staff were to ever make a customer feel how I just felt they would be reprimanded immediately without write up. The food was not terrible I can honestly say that but with the experience I just received I will never eat here again even if this location offered me free sandwiches for the rest of 2023
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December 2023 by Drew G
recently ordered a sandwich via Door dash, my order was accepted so there was no chance to cancel yet upon arriving they had decided to close early due to staffing shortages. I love potbelly but I would have loved getting my sandwich even more. I'm aware that this isn't all the workers faults but it is still odd to accept an order and then close up shop (when i arrived my order was ready)
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October 2023 by Maddy B.
I have always done pickup orders at this place. Every time I've ordered from here, I arrive at least 5 minutes after it says the order is completed. Every time, I have to wait in the restaurant for 10 minutes. They don't utilize the pickup order window. It's almost always ready just sitting there and you have to wait for someone to acknowledge that you're standing there to give the food. The workers are lazy and clearly don't care about efficiency. I'm done with this place. 1 star because the food slaps