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August 2024 by Charles Saunders
I seen like two post saying it’s a scam to go to 13 Rochester Valvoline, Express Care, which you’re right he is a scammer overpriced and he’s not a very good boss. Trust me. I want to go get my paycheck my weekly paycheck and he’s not giving it to me because I was being mean to him so if you ever go to Valvoline Express Care and 13 Rochester don’t Because they are scammers and when I say trust me half the time they don’t even change the oil filter they really don’t .?!
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August 2024 by K C
Went Friday for an oil change, man was struggling under my car, could feel my car shaking and rocking from how hard he was working on the nuts and bolts, took him a while to “clear” me, later I was hearing something off…. Checked under my car, and my cover was hanging and dragging.
Now I’m not sure if it’s just missing a bolt or if that side is now stripped and will cost me more to have fixed.
Last time going here.
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August 2024 by Pat Brosnan
Horrible. They didn’t correctly thread the oil drain plug but went ahead and forced it in anyway, resulting in my car leaking a ton of oil. Had to take it in for service AFTER coming here for an oil change. STAY AWAY FROM THIS PLACE
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August 2024 by Cary McGehee
I went to Valvoline for a transmission flush and Sam was extremely professional and helpful. He provided me with good advice on what I needed to maintain my car. He was candid and showed me proof of what needed to be replaced.I found him to be very honest, which was refreshing since I have recently had some bad experiences with mechanics. I will go to him again for repairs and maintenance and recommend him to others.
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August 2024 by Tim
$117 for an oil change, what an absolute racket
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July 2024 by Michael Bono
Sam went above and beyond to expedite a repair on my vehicle. Quick diagnosis! Completed 3 days earlier than initially anticipated. I’ll 100% return.
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May 2024 by Marnie Pesavento
My husband and I just got the oil changed in his car. Sam and Jason helped us out. They were very efficient and communicated what they were doing especially well. Very transparent! We ended up getting our filters changed after he showed us the state of our current filters. Everything was demonstrated in front of us and we could see the products they used to replace our used ones. Very happy with this location and will return.
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May 2024 by Anthony Lafata
$50 of hidden fees above the quoted price, pushy about upsells, and my underbody shield fell out the next day because they stripped the retainers putting it back. Avoid.
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April 2024 by brian morency
Total Scam. Avoid Royal Oak | 3320 Rochester Rd location.
After specifying that I wanted a standard oil change with regular oil, the guy tried to tell me that my coolant was low. It wasn't. Then tried to sell me an air filter that I didn't need. Then he opened the fill plug on my differential and tried to tell me that my fluid is low.
It isn't. When he finished, I was given a bill for $125.00 which included synthetic oil that I specifically said I didn't want and also included an "extra quart".
After reading some of the other reviews, I think someone should start a class action lawsuit against this place.
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April 2024 by Laurie829
Rip off artists. Stay far away!!!!!!
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April 2024 by Casey T
I was quoted a price for a specific year and model. When it came time to pay, it was 45% more than the quote. I was told that I didn't ask about shop fees and disposal fees, and that is the reason for the difference in price. This facility is not affiliated with Valoline and should be avoided.
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April 2024 by Courtney Kamen
Sam and Jason were both so helpful and accommodating. They were advocating for what was best for my car without being too pushy. I would definitely come back to see them!!
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April 2024 by Grant Taylor
I will never come here again. Avoid this location if possible (3320 Rochester Rd).
I came in for an oil change last week and requested Mobil-1 synthetic oil and Mobil-1 oil filter only - NO other services!
He told me if I wanted the Mobil-1 oil from the brand name (new unopened container(s)), that would cost me $10.00 extra. He said the same Mobil-1 oil I requested was in their large boxes (old beat-up looking on the shelf with no brand name I could see) but I trusted him and agreed to this anyway. Now I have no idea what type of oil they actually put in my car.
He removed my air cleaner (trying to sell me at new one) after I told him not to. Next he said my coolant level reservoir was empty and my car could overheat any day (trying to sell me antifreeze). I declined.
The younger assistant checked my tire pressures but ne never looked at the factory sticker inside the driver's door. He filled all the tires to very high levels above 40 lbs. (should be 32 lbs.) My car only shows the tire pressures after running for a few minutes. I told him 40 lbs. was way too high but he ignored me.
I drove home then noticed my Low Oil Level light was on. I checked the dipstick and it looked ok.
I topped off the coolant, it was only a quart low.
Then I noticed they installed a cheap Purolator oil filter, not the Mobil-1 filter I ordered and thought I was paying for.
I drove back to the shop and showed them the Low Oil Level light. They did not know how to reset it. Then they tried to tell me the light was on before the oil was changed. It was absolutely NOT on! They then changed stories and told me the oil level sensor was bad and I needed to take it to the dealer. This was totally unacceptable!!
They also said the Purolator oil filter was the same as a Mobil-1 filter. At this point I don't believe anything they're saying.
The oil change and filter cost me $122.00 dollars. They just made a huge profit. You can buy the same Mobil-1 oil 5 gallon container at Walmart for $28.00.
I hope you have better luck than me. You will never see me there again.
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March 2024 by Crystal Walters
Sam was very professional and did a wonderful job on assisting with my vehicle services today. He went above and beyond making sure everything was in order and my vehicle was running smooth. Thank you ! Honest people who care about their customers are hard to find these days!
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March 2024 by Middle C Music Ed
Good service. Made sure I understood exactly what was being done and why it was important for my vehicle.
