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December 2023 by Josie Pax
They tell you they accept your insurance, you make appt for exam/cleaning; you ask for your x-rays and records and they never give them to you; you ask again and they never give them to you; you call to speak with manager- nobody returns your calls; you go there to speak with someone and the person at the counter knows nothing about anything and says you need to contact the manager; you get billed over $900 and you dont understand how/why; .... you contact your dental insurance and come to find out this dentist never completed their submissions of treatments for payments; you call again to find out how you are being being billed when your insurance covers exam, x-rays, and cleanings... and no one can answer you but they sure do send you bills.Their 380 x-ray machine is broke although they try to bill it to your insurance company.. so when the insurance company asks for copies of the records/x-rays this dentist does not send them because they are committing FRAUD... on both ends.Do not waste your valuable health, money or time with these crooks ...The place is filthy - always dirt on the floors. First time I noticed it, I thought 'yeah, ok, it happens' but then when you go back and realize that a different room has the same dirty floors/walls you realize its not by chance... and bathroom wreaks of urine!
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December 2023 by Ellen Mervak
Very professional, friendly, and they have great hours! May, the dental technician who takes care of me there is the best! About as painless as a dentist appointment can be!
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December 2023 by Jason Joyner
I want to express my appreciation for the exceptional care I received today, November 13, 2023, from dental hygienist Tammy at DentalWorks. Her meticulous and friendly approach made it the best dental experience I've ever had. The entire staff's warmth added to the excellent service. Thank you for the outstanding care!
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November 2023 by B E
Seems like a facility in decline. I had good experience while I used to go there for over 5 years. But I stopped visiting the facility after I moved out of Michigan and they send me bills now even after meeting deductible. I have been trying to get a call with the manager to talk about the bill. The person I talked to took my name and number and told I might get a call back within 2 weeks.Won't recommend unless you want to get into issues with billing. I will update the review based on how this interaction goes.I sent an email today to the address provided in the response. Hope to hear from you soon.
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November 2023 by John Irvine
I've always had a great experience .. Dr Rice. And all of her crew are very caring people. Ive been very happy that my smile looks so much better . I've been going to demtal works forOver 4years. . May the assistant is absolutly wonderful May.an d Dr. RICE are the best team love then both !
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October 2023 by Vince A
Very rude place to clean teeth! They ruined my gums. Very harsh cleaning. After paying and them saying nothing is owed they later send a bill saying you owe money. Warning staying from this fraudulent dental practice. It has been a nightmare dealing with this place.
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October 2023 by Susana Dean
The entire staff is so friendly, comforting and make you feel like family. They all work in harmony with one another. They help each other to service the patients. Great team work.
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October 2023 by Christopher Rettich (Chris)
After rescheduling on me last minute, they called me the day before my new appointment they told me they were capped out for my insurance for the year. When I asked how they didn't know that when they rescheduled me, the woman calling me was extremely rude. Do not recommend trying to become a new patient here.
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October 2023 by Chao Feng
Dr. Rice is very kind and very professional when she conducted tooth filling for me. She works very efficiently and with very good quality. All the staff there are kind and professional.
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September 2023 by Nicole Brown
They are very friendly and helpful. The receptionist was very thorough when talking to you about your best treatment plan.
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August 2023 by Marla H.
After several confirmations were texted to me confirming my appointment, I get to the appointment and they canceled it because they couldn't get ahold of me. They had an incorrect phone number?? Additionally, for my initial appointment with all of the xrays, I noticed how dirty the floors were. Not a good experience.
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August 2023 by Carlos Roberts Sr
Yes Dr Rice and May are very professional I had a great convenient comfortable time. Matter of fact everyone in the office is very cordial and kind and I enjoy finding the right dentist who will help my needs.God Bles the Staff.
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August 2023 by Vivian Waller
Everyone were kind and took care of business in a timely manner. Explained everything and answered all my questions. Hope to have many more great experiences with this center.
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August 2023 by Elizabeth Shvartsman
I do not recommend this office. I waited 50 minutes to get a tooth filled. Then when doctor Rice came in, she couldn't tell if I had a prior filling or not. I decided for the health of my well being, I need to find a better dentist. At the new dentist's office, he said my tooth filling was not necessary. In today's world, how can there be any dentist drill a good tooth just to make month? I can't believe such bad ethic at this location.
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August 2023 by Bri Love
I absolutely love May and Dr Rice! I’ve been coming to Dental Works for a long time and previously went to the Westland (mall) location and Canton. Never met anyone so professionally, caring and understanding. I get anxiety when I come to the dentist and they both do a really good job with making me feel comfortable. Dr Rice is very precise and knowledgeable. May is incredible, she does a really good job in explaining stuff so that I understand, she is also very knowledgeable and friendly. She makes every experience a great experience when I come. I truly recommend this location to anyone looking for a dentist!!