Car Rental in Royal Oak, MI

“Had to rent a car in a pinch, but MekiYah (love that The Most High's name is in yours) helped to make a tough situation smooth. Exceptional customer service!The vehicle was really clean and provided a great ride.”

“Update: When picking up my car I mentioned my dissatisfaction of what took place and Ben did everything that he could to make it right. He called around to other Enterprises looking for something comparable but they were already taken. He ended up discounting my reservation and said we could always try back to those places over the weekend to swap out. However, we would already be on our way and that just wouldn't work. I appreciate Ben trying to make it right which is why I'm changing how many stars I'm giving. He was very professional, very polite understanding and I just found that to be exceptional customer service and refreshing since it's so hard to find great customer service anymore. Thank you, Ben! If more companies had employees that represented their place of employment, the way that Ben represented Enterprise, there would be happier customers. I still believe Enterprise should not be advertising something that they really do not carry and if they're going to be out of what they do, have to update their records as soon as possible. This was a special occasion and we wanted something nice.I booked a vehicle several weeks ago. A premium full size Infinity QX80 or something comparable only for this company to call me today at 1:50 pm, 25 hours before all of my family is here that they don't have that vehicle and they don't carry them but they have a Lincoln Nautilus that's comparable. They closed at 5:00. Not knowing that it wasn't comparable and also in the middle of my work day I said that would be fine. It wasn't until later when I was able to get online and check I realized the vehicles are not comparable. The Nautilus only seats five. What am I going to do now? They didn't even offer a discount.”

“I came to rent a car here and everything went great. The employees there were really kind and helped answer all of my questions. The car drive was real smooth with no problems at all.”

“Just had a wonderful experience at this location. We were helped by Chanel, who went above and beyond to help meet our needs. Would absolutely use this location again. Thanks again for the help!”

“My SIL recently rented from this location and forgot her purse in the car. Hertz found her purse and called her to tell her she left it in the car. Wonderful, honest people!”