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July 2023 by Glen A.
Good quality furniture, however, do not have anything delivered. To men arrived to deliver our ordered sofa and immediately started complaining that they could not lift it to the second floor. This was explained to the salesperson Julie before the purchase was made and she assured us that it would be no problem. A phone call to the salesperson was made by the delivery company and the salesperson got on the phone and said," do you want it or not" After a long wait for the sofa to arrive, we said yes. The movers dumped the couch on the main level and promply left. We ended spending another $600.00 to have professional movers bring the sofa to the second level as promised. Will not be doing business in the future.
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January 2023 by Ian Sutherland
We've just recently finished selecting and ordering our Ekornes Stressless Sofa, and the process was a lot of fun with Russel. He's a clever, warm and personable individual, who seems less focused on sales and more focused on sharing what he loves about the lines Bright Ideas carries. Never pushy, but honest, forthright and knowledgeable.I highly recommend Bright Ideas and their staff.
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November 2022 by Regina F.
I realized that I had posted a bad review for Gormans in Southfield and did not post where I ended up getting my furniture. I want to give a "shout out" to Bright Ideas at their main location in Royal Oak. Mr. Russell Boyle provided outstanding service. I don't remember the other salesperson's name but she was pleasant and nice also. I highly recommend this store. I was able to find what I wanted and more.
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October 2022 by Gennady Kostinsky
Get an idea sales guy either didn't like me or didn't want to sell me anything. Store was empty, two sales people, still was getting zero service. You are not doing me any favors selling me rather high end furniture, definitely went down as I bought an X chair from them in 2020. Now I just walked out and never called back
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July 2022 by Dain Borregard
I needed feet for two barstools we purchased at Bright Ideas years ago...I texted their website with little hope I would get a response with today's general customer service response now-a-days...But to my surprise my new best friend Lynda responded!!...Not only responded but had looked up my order from years ago a new the parts I needed...Confirmed qty and ordered them from the manufacturer to be shipped directly to our home!!!...My wife and I will be back to Bright Ideas!!!...And will be asking for my friend Lynda!!!!...Thanks again!!!...Dain
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July 2022 by Nona Carr
It was a pleasure to work with everyone at Bright Ideas. They were helpful and always quick to respond. We appreciated being kept up to date on the progress of our furniture order.The whole process, considering supply chain issues, was quite speedy. We are thrilled with our new furniture.
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May 2022 by Luz Nelson
We had an easy shopping experience and received excellent customer service. Love the furniture!
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January 2022 by Dm Smith
Great shopping experience! Highly recommend BOTH for the BIF Team as well as their gorgeous products. We worked with Sharon, Robert and Julie and at all times felt like our best interest/product satisfaction was their primary concern, not their commission, not getting us sold with high pressure. To be clear, when I say the BIF team, I mean Sharon, Robert and Julie worked as a cohesive team to meet our needs — it was seamless. What a refreshing experience!
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December 2021 by Bill K
I'm very happy with the couch that Sharon Crane helped me order! Her knowledge of custom furniture has made such a big difference. She addressed all of my concerns and I will be a repeat customer! Sharon is an exceptional salesperson! Thank you bright ideas ?.
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September 2021 by Carol Jackson
Excellent service. Sales person Sharon Crane was amazing. The workmanship on my new couch was excellent. Highly recommend
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August 2021 by Sharon K.
I visited the Bright Ideas Furniture store in Royal Oak on 8/23/2021. Julie provided excellent customer service. She answered all my questions. My husband and I purchased a red floor model sofa. Julie explained the markdown on the sofa and showed us the imperfections. We had a great experience. The sofa was delivered on Saturday, 8/28/2021. We received excellent delivery service from delivery staff.
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July 2021 by Carla Young
When my husband stumbled upon a Danish table for our dining room, we had no idea a store in the area stocked it. When we visited the store, we were blown away by the many fun, practical, and exquisitely beautiful items we found in the showroom. The service and care from the professional team is top notch. Well done! I was excited to share our find with a friend who is also looking to finish designing her home.
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July 2021 by Lisa Reynolds Smoots
I really enjoyed shopping at Bright Ideas today. The service was outstanding. We looked at several pieces yet I never felt pressure to buy. The furniture and accessories are high quality, beautiful, and unique. I found a desk chair that feels like a cloud. Julie showed me all of the features and I couldn’t pass it up! I can’t wait to work from home this winter. Thank you for a great afternoon of shopping. I’ll be a loyal customer and send my friends to Bright Ideas as well.
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May 2021 by Siobhan Moran
We had a phenomenal mattress shopping experience at Bright Ideas Furniture. The customer service is stellar- friendly, helpful and zero pressure. We are looking forward to making future purchases at this store. Seriously, it was a fantastic experience. We highly recommend Bright Ideas Furniture.
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May 2021 by Cameron Billes
Sharon and Robert were both awesome helping me furnish my condo! They both gave great insight on items they thought would fit my space well and truly cared that I walked away with good products instead of just trying to sell me anything in the store to make a quick sale. Highly highly highly recommend.
