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May 2023 by deb spicer
I came here for years and was happy to do so, but this year …..whoever the current staff is….. took WAY TOO MANY liberties and instead of following requests and grooming/ cutting the hair how I have always had my gorgeous cat groomed here- they did almost the exact OPPOSITE of just about every request I had and pretty much did what they wanted to do!!!!And when I informed them of how I felt they ignored my requests- I did not get any apologies- but instead I received explanations that did not justify their choices.Extremely disappointing!! and I gave a $20 tip before I even looked at the results -my mistake …. I would advise to wait until a new round of students are in the rotation before booking an appointment this year.
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December 2022 by Balto Mickey
I wrote them explaining unique circumstances for having my skittish cat groomed (clip nails and bathe) and asking if they might be interested but they never replied. If you don't want to do it or whatever, you could say so. I'm not interested anymore because that already turned me off of doing business with them.
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July 2022 by David Conte
They are so good with the girls.
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February 2022 by Shanan Morris
Very cool place and a Very happy pooch! Washed, brushed, nails clipped and happy. Zeus is old and sometimes shy, he was delighted to visit Bingo for a bath. Staff is efficient and kind.
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December 2021 by Greg
Awesome experience and great price!
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September 2021 by Annah C Sewell
They groom cats which is great as I was having a hard time finding places that do so. Very friendly service and of course I’m going back again. Price seems fair and average:
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September 2021 by RR G.
I've been coming here since they opened and were located in Royal Oak. I've also recommended this place to a friend who has been coming here for a few years now too. Scheduling has always been easy and they usually can get my two dogs in pretty quick. They do a great job and the price is fair. I still come here after moving farther north because finding a good groomer is not always easy.
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September 2021 by conte410
First time here with my 2 St. Bernard's they did an absolutely fabulous job they look beautiful thank you so much will be going to Bingo from now on.
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September 2021 by Patty Lis Cisneros
They did a fabulous job on my Snoopy, thank you Jessica for getting him in he looks great ?
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July 2021 by Debbie Reynolds
My Havanese hates to be brushed and was a hot mess when I brought him in. I have taken him to groomers who just shave him down and he is not suppose to be cut that short. They took the time to brush him out and he looks amazing!!! Chewy will be back! Thank you for taking such good care of him!
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May 2021 by Sierra B.
If I could give negative stars I would. The only reason I came here is because they were literally the only option I could find for cat grooming. However, they showed me today that they can't deal with the normal temperament of cats. Despite receiving a warm welcome accompanied by seemingly knowledgeable staff prior to and upon my arrival, an hour after I dropped my cat off, I got a phone call from a staff person claiming that my cat had a "bad attitude" after touching the kink in her tail. They added that they may not be able to wash her because they feared for their safety and that I may need to come back and get her. SHE'S A CAT! They then agreed to let her relax and try again. Roughly 3 hours later (3 hours is about how long they said that it would originally take to complete her grooming in the first place), I get the call that they've finished, but still had problems with her "attitude" and therefore she was going to be a little damp. It was 2:20 when they called. She quickly followed up saying that they closed at 3pm... it takes 20-30 minutes for me to get there as I'm coming from Detroit...which I shared with them when I got there...and I have an infant (which they also saw when I brought my cat in), but whatever, I made before they closed because apparently they would have kept my dangerous cat locked up in their building overnight. When I arrive back, I asked to see my cat, but was told that I wasn't going to be able to see her until I paid. Excuse me?! Who pays for grooming or any service BEFORE seeing if the job was done properly; especially with all that drama?! I needed to see if my cat was okay. PERIOD! On top of that, I wasn't able to pay right away because they only accept credit card payments by using the square app on a cell phone...a cell phone that was being used to talk with another client. I argued to see my cat and she finally brought her out. She wasn't damp at all....and had her brand new collar on. If she was SO much trouble, how'd they get her collar on?! After another 10 minutes I was finally able to pay and she had the audacity to ask me if I wanted to leave a tip! I shouldn't have even paid. I'm not even sure if they actually evem groomed her. She was and is still shedding like crazy! I've never had compliants from the vets after having to give her any sort of treatment. Why? Because they have the expertise to settle and comfort animals....like this place said that they had. My cat responded in all the natural and normal ways, yet she was described as if she was a wild beast. Keep in mind she had a check up a few days before with the vet...I wonder why I got such good feedback about her behavior from them; after a full exam and shots.... maybe because they were professionals with special training in caring all animals; including CATS! I'll never go back here and ABSOLUTELY DO NOT RECOMMEND THEM FOR ANY SERVICES!
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April 2021 by Lashana Robinson
I absolutely love this grooming school they do excellent work. My dogs always look very good. Main reason I’ve followed to new location. You will be happy with their service. And everyone is always pleasant.
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March 2021 by Gina kay
I graduated in 2018 from the dog and cat program. I had a wonderful experience. Jessica is a wonderful Teacher that is very knowledgeable and helpful at explaining things that makes it easy to understand. And I really think I got what I put into the program.
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February 2021 by Trevor West
The quality of the work they do is top notch, Jessica has proven to be an amazing teacher and great for the customers. I have received the best customer service I've had from any groomer my wife and I have gone to in the last 15 years.
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July 2019 by Jim Rasor
Amazing, caring, attentive and just awesome! They do great work!