Visionworks at Macomb Mall provides a great customer service experience in a calm and relaxing store environment. The staff is consistently described as kind, helpful, knowledgeable, professional, and courageous. They are quick to accommodate customers, going out of their way to assist with issues like correcting bent glasses or diligently fixing insurance benefit problems. The eye doctors take their time, fully explain procedures, answer all questions, and tailor vision needs for each individual. Employees are also very helpful in the frame selection process, clearly explaining pricing, insurance coverage, and out-of-pocket costs. The team works vigilantly to ensure fittings are correct and that every customer has a very good experience. This high level of service makes customers highly recommend Visionworks for eye care and eager to return with their families. The overall impression is of a professional, accommodating, and superior customer experience where staff members are considered amazing and a credit to the team.
Staff is amazing, Dr can use some bedside manner. Good Dr just very flat personality.
December 2024
I’ve always had a good experience here. It’s easy to make an appointment, customer service is helpful, and I’m in and out quickly
July 2024
Although my prescription was wrong in one lens, the staff was quick to accommodate me and very pleasant to work with. I didn’t get the name of the Black female but she is a keeper! I believe the error was mine because I thought I had an exam this year but I was wrong - my apologies.
